Dir Store

Sean Gray

2026-05-12

Google

DO NOT TRUST THIS COMPANY

Do not waste your money, time, or energy with this company.

I bought my salon furniture from DIR when opening my salon and it never arrived. It caused a huge amount of stress and inconvenience, especially as I had a strict opening deadline and ended up delayed by around 6 weeks.

Communication was practically non-existent. Emails went unanswered, calls were ignored, and when I finally did get through, the owners were incredibly rude and unprofessional. Absolute cowboys.

I never received any of the furniture and had to go through my bank to recover the money, thankfully I had a full paper trail.

My biggest regret was not reading the reviews beforehand. Please do your research before ordering from them.

If you do decide to take the risk, make sure you pay by credit card. If things go wrong, it makes it much easier to claim your money back.

Chriss Chriss

2026-04-28

Google

Scam, avoid this company, wasting your money, they don’t send anything , you wait weeks and nothing .

Orlando Matozo

2026-03-17

Google

Once again I come here to complain about this company from the DIR FURNITURE salon group, if you are a beauty salon owner, avoid buying any furniture, as it is a company that does not deliver your purchase, I have been waiting for my refund for 3 years and to this day I have not They refunded your money and if you cancel due to years of waiting and headache, they will not refund your money. Avoid this company! From the Dir furniture group of furniture, for the lounge, because on 06/28/2021 I made a purchase of a sink and chairs, and the delivery was not made, they did not return my money or deliver the chairs, and it has been three years and not even a chair no money, they are terrible people at answering the phone and rude, they hang up on you all the time, please, if you don't want a big problem and headache or even losing your money, and a terrible group of companies, all stores in all countries. And in Berminha and where I had problems. avoid this company, have you ever thought about making a purchase plan for your business and not delivering the furniture and not returning your money! and they still don't have good service, this is theft, they are selling furniture on the website but they don't deliver it, they are stealing your money on the website. This site is just a scam to steal from people, you can see that their reviews .

Nicole Jordon

2026-02-20

Google

AVOID AT ALL COSTS.
This is my experience with this company (Birmingham branch.) Do not be fooled by their reviews that are good, they go above and beyond when you’re buying the furniture & tell you to leave a good review after!
I Ordered my salon furniture & wanted to spend the extra and have a massage function in the basin chair.
I opened my salon in September and contacted them in the December to say it’s faulty. They lied to us and said that they had sent out a replacement piece for it & said it’ll be here no later than the Monday before Christmas. We’ve just been completely ignored they do not care. As soon as they have your money you don’t exist. There is 0 customer service. We’re werent asking for this world just a replacement module for their shoddy furniture.
Whenever we have called their number and actually got an answer, which was very rare, I was told “you’ll need customer service for that.” We went to the store to get our furniture there is no customer service. Just an office with a couple of computers with said phone in. We are just completely ignored.

We are now In talks with Trading standards over this.
Dir store, don’t even bother replying to this asking “send us an email & well sort it urgently” you have many many emails and correspondence about this that you have point blank chosen to ignore

Kevy Jay

2026-02-18

Google

Very rude customer service people! I regret why i chose to order from them. Poor communication on the delivery date and and time. They don't even answer WhatsApp chat unless you are inquiring to pay. They just call once and if you miss the call they push your delivery to another day. I AM SERIOUSLY DISAPPOINTED AND FURIOUS 😠 😡.

Ian Roberts

2026-01-28

Google

I bought a barber chair recently and the quality was top notch. Really pleased with it, looks great on my shop.

Ishwor Maharjan

2026-01-23

Google

DIR Store delivered damaged furniture and provided zero customer support afterward. Calls were ignored and the issue was never resolved. I lost my money. Do not trust this company. Avoid at all costs.

Kul Birring

2026-01-23

Google

The worst supplier ever,do not trust these people, they are absolutely useless and untrustworthy their products are all seconds and faulty they still owe me products and over £3000 I am currently taking them to court please please please be careful scammers running scam

Mircea Relu

2026-01-20

Google

Never again

Benedic Sebastian

2026-01-20

Google

I don’t recommend this company

H. Raja

2026-01-10

Google

Good products. Budget line level. They only have displays in Barking campus. All products are shipped from their Birmingham warehouse

Viewing appointments only at Barking.

luis.o olival

2025-12-18

Google

⭐ 1 STAR – FORMAL COMPLAINT

I placed an order for chairs in June and months later I am still without the correct product or a refund.

I was sold these chairs while they were already out of stock, a fact that was never disclosed at the point of sale. Since then, I have contacted the company over 50 times and have been repeatedly misled with false promises that delivery was imminent.

The sales representative who took my payment has ignored over 20 calls, despite being responsive before the sale. This behaviour is unacceptable.

I was also sent a completely different chair to what was ordered. I notified the company immediately, yet no corrective action was taken.

A full refund was requested over two weeks ago and I was explicitly told it had been processed. No refund has been received, and I am now being ignored entirely — calls unanswered, placed on hold indefinitely, and no written confirmation provided.

This conduct may constitute misrepresentation and breach of consumer contract under the Consumer Rights Act 2015. Given the number of similar reviews, this appears to be a pattern of behaviour.

If my refund is not returned immediately, I will proceed with:
• Chargeback through my bank
• Trading Standards complaint
• Small Claims Court action

I strongly advise others to avoid this company.