BB Nails & Spa
At 0.19 km
BritSalons — Directory of Beauty Salons & Nail Bars
BritSalons — Directory of Beauty Salons & Nail Bars
For residents of The King's Mile, Therapy Hair Body Nails serves as a solid option in the field of Beauty Salon. Located at 21 Burgate, Therapy Hair Body Nails is accessible for those interested in Hairdresser. If you seek quality, Therapy Hair Body Nails maintains a firm commitment to excellence in Beauty Salon. Anyone in need of Beauty Salon can reach out to Therapy Hair Body Nails for guidance.
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Amy is wonderful…wouldn’t have anyone else do my pedicure. Such a gorgeous salon…would highly recommend!
Hi Tracie, thank you so much for your kind review and we are glad you love Amie and our space as much as we do!
Myself and my beautiful friend came here today and she was treated with so much gentleness and care. She's very poorly and the young lady who gave her a pedicure was epic. Very professional service, lovely and chatty and truly genuine. I would definitely recommend this place. My Max was extremely happy with her pedicure, and hopefully, we can return for another pedicure in the future.
So pleased that you enjoyed your experience with us. Thank you for choosing us and for taking the time to post a such a lovely review.
Updated following the response from the salon:
The salon’s response is a complete misrepresentation of the facts. The spray tan appointment was in September 2023. How anyone can claim to recall what exactly was said on the phone call booking that appointment one year later surely deserves a place in the Guinness Book of Records for memory recall. The salon’s response is blatant lying and an extremely dishonest representation of the facts.
Original review:
Appalling experience. There are far better salons in Canterbury such as B Salon on Dover Street. Avoid at all costs.
I have only been to this place once before for a spray tan. Needed a pedicure and thought I’d try it out. Rang earlier this week to ask the cost and, after a long pause, the girl advise me a pedicure was around £35-38.
Came in today for my pedicure. This was my second ever visit. All fine until I got to the till. The girl said, it’s £40 and you have a charge of £15 for a missed appointment, so a total of £55. I asked what the missed appointments was and she said a manicure from September last year. I don’t have manicures and would not book one so was not prepared to pay this random fee, so she got her manager. This is when the issues started. What an unprofessional, immature and unpleasant person. Blonde woman with glasses, in her mid fifties, so you can avoid her.
The manager explained the charge and I again explained that this was not me, and was also nearly one year ago. She started pulling faces and being sarcastic. After some discussion she said, ok I’ll just charge you for your pedicure today. She said £45. I said, the girl just said it was £40, and when I phoned last week they said it was £35-38. She said, they’re wrong and that never happened. Continued pulling faces. To get away from this, I paid £45, which is a complete rip off for a very mediocre pedicure. I said very politely to her, I won’t be coming here again. To which she screeched, ‘You’re barred!’. Honestly, over £15 that was your own mistake? Times must be hard!
What was a mediocre pedicure became a very nasty experience with this highly unprofessional and unpleasant woman. I can only assume she was a playground bully at school, and this is the behaviour she has continued through her life. If you think mine is an isolated experience or I’m making this up, look at the other poor Google reviews, where this woman has turned really nasty even on her regular customers. Shocking.
Avoid this dreadful unprofessional salon at all costs. B Salon in Dover Street is excellent and I would heartily recommend customers go there instead.
Hi Anna
We don’t usually have the need to respond to reviews, but on this occasion, we feel we must.
You had been to the salon previously for a tan, whilst being spray tanned you asked about having a pedicure the following morning. As luck would have it we did have a 9am slot the following day.
You even commented “oh that was lucky!”
You then no showed.
In line with our policy’s for no shows a 50% charge was added to your account.
When you then made this booking you didn’t inform the person who took your call that you required a soak off as well as a pedicure.
This and the fee were explained to you at the reception desk.
You were the one who was rude. Not us.
You actually said “who cares, it was a year ago”
Small businesses cannot succeed if people no show for appointments they’ve made.
You were hell bent on creating a scene so I waivered the fee and just charged you for what you had done on this visit. You continued to make rude remarks and the only person pulling faces was you.
Your parting words as you left were “I won’t be back you silly f***king cow” to which I responded “no you won’t as you’re now banned”
This was witnessed by a salon full of people.
Leaving a review like this is so unfair so having a right to reply is invaluable.
Absolutely 100% recommend getting your hair or nails done here, I have Abi and she is absolutely lovely so are all the other ladies that work here, it’s a very welcoming salon and makes you feel calm while having your treatment done
Thank you so much for your kind review. So happy you love coming to us and trusting us
Lovely hairdressers in the city centre. I was very pleased with my restyle.
Oh that’s fabulous! Thanks for coming
Updated review. I have been a customer here for several years, in that time have experienced nothing but professionalism and kindness towards myself and everyone else in the salon. The owner cares about you and also about her team. It feels like an extended family but also one that does an amazing job. The quality of their work is outstanding. You will not regret your visit
(And the coffee and little treat on the side is also pretty good 😆)
Wouldn’t go anywhere else for my hair or nails! The girls are all great, super professional and really know what they’re doing. Perfect every time 🫶🏼
Thank you so much for your kind words. So pleased you love coming as much as we love having you
No better place 🤍
Therapy is so friendly and welcoming - everyone is amazing. Whether it’s hair, nails or beauty, you know you’re in the best hands.
The girls are always so accommodating with fitting in appointments around work hours and school holidays and making sure Christmas appointments get booked in early. It says a lot when the whole family have been going here for years so I couldn’t recommend Therapy highly enough.
I was first a client of Therapy when I was in Canterbury as a student years ago. When I moved back to Canterbury years later I didn’t hesitate to come back as my hair is always in safe hands with them and I always trust them to do a great job! I have my hair cut and colour / balayage with Daisy which I am always happy with and get lots of compliments on. I come here to get my hair done but also to escape the stresses of everyday life. I would recommend Therapy to anyone!
This is lovely, thank you for trusting us
Best salon in Canterbury. Loyal client for the last 15 years. Asha is brilliant.
Thank you for your kind words
Wouldn’t go anywhere else! Xoxo
Wouldn’t go anywhere else! Was recommended Therapy by a friend a few years ago, they always colour and cut my hair beautifully. Always looks healthy and natural
Hi Alison, thank you for your kind review. We love having you
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