Guildford Nails & Beauty Ltd.
At 0.04 km
BritSalons — Directory of Beauty Salons & Nail Bars
BritSalons — Directory of Beauty Salons & Nail Bars
JV Nails & Beauty is a business located in Guildford, dedicated to providing solutions in Nail salon and related services. This business is located at 7 Phoenix Ct, covering the area. With a rating of 3.9 based on 120 reviews, JV Nails & Beauty demonstrates customer satisfaction. For more information, we suggest you visit JV Nails & Beauty.
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I loved I love the service and above all the professional work thank you
Amazing experience they’re great at nail art and acrylics! lovely nail artists who are very welcome and accommodating who are open to workshop your nails as you’re getting them, highly recommend!
Great experience everyone was lovely, got nicked a couple times but nothing major. Nail techs were patient and re did my design to get it as close to the refrance as posible. Pricing is good, i would recommend
I had cat-eye gel nails done and very happy with the colour and service here. Lovely staff and so many colour to choose.
Best salon in guildford
Incredible gel mani and pedi as always! Love coming here and will never go anywhere else. Highly recommend :)
I have been coming here for years and have always had a friendly experience, staff are typically lovely and i've felt like i built a nice relationship with them. However, my recent trip did not reflect this, a new man has started and the moment i sat down i overheard him make a sexist comment, he did my nails and made me feel extremely uncomfortable, i'm not great at confrontation so just laughed most his comments off but now wish i had said something. He was claiming i was now his girlfriend and telling me how beautiful i was and asking me my type in men, all of which i think is rather inappropriate. My nails are also not up to the usual standard, he filed my finger which has left a small but painful cut, he attached the extension onto part of my finger rather than my nail which meant he had to file twice as hard as normal which again, was painful. He didn't ask my preference on length and cut them shorter than i would've liked but it was too late to say anything by this point. He didn't put the acrylic down far enough on my nail either so within a day it already looks like i've had them for a week. My design also doesn't look like my reference photo but by the time he had finished i just wanted to leave so said they were fine and paid for them. This is very unusual for JV and i normally have nothing but good things to say about them, but i don't feel comfortable returning after this.
Hi Isobel, thank you for your feedback and for being a loyal client for many years. We’re very sorry to hear that your recent visit made you feel uncomfortable, as this is never the experience we want any client to have.
The team member you mentioned is a friendly person and his comments were intended as light-hearted jokes, however we completely understand that this may not have felt appropriate and we apologise if it made you uncomfortable.
Your comfort is very important to us. If you would prefer, we would be very happy to book you with one of our female technicians for your next appointment.
Please feel free to send us a message or email us at [email protected] and we will be happy to arrange this for you. We truly appreciate your support and hope to welcome you back soon.
Kind regards,
JV Nails & Beauty team
My technician went above and beyond to complete my set to a satisfactory standard however, as someone who’s come here over the last year and a half, I do think this nail salon is better at more simpler sets.
Before my appointment I did check with the place with exact images of what I wanted to get done and I was assured it can all be done. When most of my nails were done I was told they don’t have a ‘papaya or coconut charm’ when it was a 3D design I wanted not charms, which I specifically asked if could be done beforehand so I could think of a replacement design with time to plan. Additionally my inspiration photo had 3D papaya seeds and my technician followed a tutorial which was different to my inspiration photo and when I pointed it out she said ‘it will be better like this’. Furthermore, they also struggled with the nail art for the Brazil flag (which I assume could’ve been done with a smaller art brush or if the flag had been made bigger - but even if it could not have been I should not of been misled) and I had to just tell the technician to do what she could. Additionally the drill is always set on a high painful setting when most nail technicians from other salons or private nail artists typically ask to ensure the sensitivity level is not painful. Also, my BIAB from this salon has been amazing and grew my nails out quite long, however my vacation required hard gel not BIAB as hard gel strengthens the nail more and makes it less prone to breakage for longer nails, especially for the humid country I was going to, and they didn’t seem to offer that service and told me BIAB would be really good to do for this set but as my nails were quite long they felt really weak and bendy with the BIAB, but I understand they could only offer BIAB and not hard gel so it was the best I could’ve gotten from the salon but in hindsight I should’ve gotten hard gel elsewhere.
Unlike other reviews I never had a negative experience with the workers, they are all so lovely and welcoming as I’ve always known them to be and I’ve had them redo nails several times and they have happily done so to the best of their ability. I usually sit with my partner and we have some lovely conversations and they have been nothing but polite. However, I do think I was misled about their skill set and I would’ve been happier with the set if I was informed that they will try their best rather than a guaranteed yes so I knew what I was getting into. 😊
I’ve left this review after a lot of conversations and enquiry with skilled nail artists just to make sure I do not judge or point blame unfairly. Other than the 4 nails which couldn’t have come out any better on their behalf, the rest were immaculate and the price point is amazing and very fair. Unfortunately there are too many cons for me to return but nonetheless they are a very kind group of people and I’m sure will use this as a learning curve!
Best wishes xx
Hi Aarthy,
Thank you for your detailed feedback and for taking the time to share your experience. We’re really sorry that your set did not fully meet your expectations on this occasion. Our technician truly did their best to recreate the design and complete your nails to a good standard with the materials and options available in the salon.
We appreciate your honesty and understand your concerns. Clear communication about designs, products, and expectations is very important to us, and we will take your feedback on board so we can continue improving.
We’re glad to hear you’ve previously had positive experiences with our team and that you’ve always found them welcoming. If you decide to visit us again in the future, we hope we can have a clearer discussion beforehand to make sure we achieve the result you’re looking for.
Thank you again for your feedback, and we hope you had a lovely holiday.
Best wishes,
JV Nails & Beauty
Came to the rescue with my bridal nails! They are perfect. I arrived shortly before they were due to close and they stayed after closing to finish my nails. They really took their time and I am so impressed. Highly recommend!
Hi Jamie,
Thank you so much for your lovely review! We’re so happy we could help with your bridal nails and that you were pleased with the result. It truly means a lot to us that you trusted us, especially on such a special occasion.
We’re always happy to go the extra mile for our clients, and your kind words really mean everything to our team. Wishing you all the best and hope to see you again soon!
Best wishes,
JV Nails & Beauty
First time here. A lovely lady did my nails, amazing service and she was very friendly. Will definitely be back here for my infill
It was a pleasure seeing you today. We’re truly appreciate your kind words and can’t wait to see you again soon!
I have always chosen JV if i want my nails done, they’re the best place i know, great and quick service. such a lovely environment too
We’re so grateful that you can spend sometime to rate our small business. Your trust means so much to us. We look forward to your next visit!
Customer service was good initially, I loved speaking to the nail tech. However, she was quite rough with my nails and hands and even when i was voicing that it hurt she didn’t try to be gentle but said yeah it hurts. No you’re not being gentle. I showed her an inspo pic of stiletto nails and it was going well until she shape then into an almond shape and I had said multiple times it’s not sharp enough and she spend about 40 mins filing my nails when she could have just done what I had asked for initially. I made sure to say before hand I want them very sharp. I left and they weren’t pointy at all. When sticking my tips they were wonky. And I am aware my fingers aren’t fully straight which makes it harder. However I won’t be leaving with my nails facing different directions. She seemed annoyed I had asked her to redo the tips and make sure it’s actually suitable and I felt uncomfortable to speak up. The filing was the most aggressive part, it should not be that intense I was in pain and she couldn’t slow down or be gentle. The design was decent but not as sharp or pretty as I thought. And the worst part is that I have short nails, when I saw the sides of my nails it looked like she had put one layer of acrylic and not sustainable at all. I told her i felt it would break like a carrot stick with the lack of thickness and structure and she we had an argument because she refused to add more acrylic to make sure I was happy but would rather I pay £40 for the base of acrylic she put (litrally nothing) or we finish it and I pay £50. I don’t like leaving without paying and I needed my nails done urgently. But it was so uncomfortable. I shouldn’t have to ask for an apex on my nail especially as my natural nails are thin and the acrylic is long. We went back and forth and it was already getting late I asked her to finish and I’ll pay the £50, but if it breaks I will be coming back. Like I said. One week in it broke, but not the acrylic my natural nail on my pinky and it hurt so badly and bled. I don’t actually want to back in and get it fixed as I don’t want to be handled aggressively again, so I removed them all at home. My natural nail has lifted along w the acrylic and like I told her it would. She insisted it wouldn’t because of my job and my lifestyle, mind you she doesn’t know what I do day to day I thought it was rude to assume.
Overall, I was handled aggressively, felt uncomfortable to speak up, paid £50 and yes I was unhappy, they don’t look sharp like I asked and the design was rushed and you can see that. I have never left a nail salon feeling like I wasted my money and time but for the first time today I have. This isn’t the first bad experience I had at JV, I came in for white square and the man shouted at me that the colour I asked for was white but he put on pearl white not white I asked and showed him. Then my hands n toes didn’t match. This is the last time I’m going here, I gave it two chances now and I understand why social media nail techs are preferred.
This review does not accurately reflect what happened during your appointment.
Your booking was at 5:00pm, but you arrived at 6:00pm. Despite this, we continued with your full service. During the appointment, you requested the extensions to be removed and reapplied three times to adjust your own alignment opinion. We explained clearly that due to your natural nail shape, achieving perfectly straight, very sharp stilettos would be challenging. We even offered to stop the service at that point without charge, but you chose to continue as you needed your nails done urgently.
We spent significantly longer than usual refining the shape to meet your request, and continued working 60 minutes past closing time to finish. Before moving on to the design, you confirmed that you were happy with the shape.
Regarding thickness and structure, our standard application is designed for durability and natural grow-out. If a different structure was preferred, this should have been clearly agreed at the start of the service.
You arrived at 6pm, left at 8.30pm. 2 hours and 30 minutes spent on your nails reflected how much effort we put on your full set.
We would also like to clarify that the photos shared do not accurately represent the finished set. A gel topcoat cannot appear both matte and textured in the way shown unless another product has been applied afterward.
Additionally, during your appointment you mentioned you normally have your nails done in London and do not usually visit Guildford. Stating this was your second visit is therefore misleading.
We tried our best to bring attention to details as requested, but the situation became uncomfortable when you questioned our training in an inappropriate and disrespectful manner. We always welcome clients to speak up, but there is a difference between communicating preferences and speaking in a way that feels like personal criticism.. Despite the difficulties, we completed your nails and informed you of our 2-week guarantee policy.
We wish you well moving forward.
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