Crystal Beauty M J

Lily Mitchell

2022-06-15

Google

they wouldnt do what i wanted, within 2 days of getting a gel manicure (£30) the nails are all chipped and the gel is all pealing of, when i contacted them they didnt reply, and when i called they just hung up on me, dont recomend and not going back

Barbara Ellis

2021-06-06

Google

I went in to get my continually-splitting nail repaired. Have been 15 to 20 times before. Usual cost £3. The woman said she wouldn't do it as my nail would turn black(?). I asked why it would suddenly turn black when it had never done so before. She clearly didn't want to do it and this was the most bizarre excuse imaginable. Couldn't get her to elucidate what on earth she was talking about so I left. Give up!!!

Jess Colley

2019-08-04

Google

The worst experience of my life .... my nails are so short and I didn’t even ask for them like this . I showed them a picture and they did the complete opposite

Spill the

2019-07-27

Google

I have had these for a day and they are now peeling off

paige mills

2019-07-19

Google

Nice staff was treated well and love the outcome of my nails

Corrina Stalley

2019-07-18

Google

I come here to get my nails done before I went on holiday and my nails looked horrible took them over an hour to do them as the lady really did not know what she was doing 2 of them broke within a week they were wonky and out of shape they make you feel really uncomfortable keeped laughing after I picked the colour i wanted will never return!!!!

Vicky Bii

2019-06-20

Google

Awerful awerful., like wasted my 25pounds for nothing.,my nails are so very bad at the moment. Wasted money. Please don’t ever go there. I don’t know even why they are still in operation it’s should be shut down

Jessica Theakston

2019-04-23

Google

This place made my nails crooked when I left to get one of my nails fixed. I have had them for about a week now and my acrylics have started to chip on the outside. Do not recommend this place because the staff are also rude and sometimes hurt I when getting them done. DONT GO THERE

Flo Evans

2019-03-01

Google

sooo rude and aggressive

Aoife Cooksey

2018-05-11

Google

Worst experience in this salon ever! Rude staff and terrible job on my nails! Do NOT go here!!

Leila Prescott

2018-05-09

Google

Would never recommend this place. Staff are so rude and unhelpful. I only went because it was closer to my work that the nail salon I usually go to. I was pushed for time on my lunch break so I tried somewhere new. Then within a few days one of my nails came off already. I went back to get it repaired. They were going to charge me £4.00 if I didn’t have the receipt! (Which is more than it would have initially been for my whole set initially!) I managed to find my receipt so they repaired my nails free of charge. However within another few days and just over a week from when I got them done 2 more of my acrylic nails snapped off!!! I was really annoyed, as this never happens elsewhere I go! Plus I had given my nails a break from acrylics for a while before getting these done, so if they were done properly they should have lasted much longer than this. I went back to ask for a repair or a refund as I was displeased with the quality of my nails and how long they had lasted. The women I spoke to was really rude! She said they couldn’t do anything when it had been over their week policy and it was likely that I was using my hands a lot that’s why (I mean who doesn’t use their hands a lot in the day that’s what they are for right?..). I explained this had never happened anywhere else and they should last up to three weeks. She also said they only repair nails once (this would be why they took my receipt off me when I got them repaired first time round, so people can’t go back when they have done a rubbish job with their nails!).The lady still refused a refund or new set to be done free of charge. Therefore I walked out and said I would never be returning there again!
I would advise everyone to never go here. The staff are really rude. They don’t know what customer service means. As a manager in retail I know how you should treat your customers with respect. This is something they definitely don’t know the meaning of! Stay away. Venus beauty in Guildford is much better and they actually know how to do nails and treat their customers how they should be treated.. If I could have given mj crystal 0 as a review score I would have done!!

Thomas Ellis

2018-04-02

Google

I had the most massive corn on my toe. This kind lady spent 2 hours taking it off. Fantastic service and now my wife can stroke my feet again. 10/10 would come to get my crusty toes sorted again