Helen Peter Nails & Beauty

Arianna

2026-01-24

Google

The smell of product it's so strong. Did my nails twice here and didn't last even a week. Waste of money.

Bal S

2026-01-06

Google

My daughter was extremely happy with the service, nails and tooth gem.
The staff who served my daughter were polite and friendly.
No complaints

Melanie Rey

2025-12-17

Google

Walked into Helen and Peter Nail Shop in East Ham on a whim as my usual nail place was busy, and I’m so glad I did. It was a walk-in appointment and they asked exactly what services I wanted — a mani and pedi with gel removal and French tips on my hands — and delivered perfectly. The staff were incredibly accommodating and so friendly, which made the whole experience really pleasant. Great service and great results. I’ll definitely be back and would highly recommend this place.

reiiyaa

2025-09-02

Google

After reading some of these reviews I have to say I completely disagree with them, the service was quick and clear. The lady made sure at all points I was satisfied with how my nails looked, she checked with me about the length, colour and shape and it made me feel like she truly cared about how I feel about my nails.

My nails look so clean and polished, and it was exactly what I was looking for. The lady was sweet and paid lots of attention to detail, making sure the sides of my finger isn’t stuck by the top glue and stuff like that.

I also think it was reasonably priced, so I don’t see how anyone thinks this place is so terrible??

Valerie Bungener

2025-06-21

Google

Terrible. Couldn’t even finish a sentence and they told me they had no time, too busy and needed to leave:

Ngan Le

2025-06-16

Google

The service was amazing, got done in perfect time, quick service , long lasting 4 weeks for my acrylic, 6 weeks for my biab gel could be longer , staffs are very friendly, price are great for the services, definitely will be my regular new nail bar, I was nervous when see a lot of bad reviews, anyway there are many rude customers come in, poor lovely ladies have to deal with them everyday. I'm happy to give 5 stars plus🤣🤣🤣

Jula Vadini

2025-05-28

Google

I think this is a money laundering place if I'm honest as they truly don't care about heir customers. I went to get my polish off and the lady was extremely rude but also cut my nails extremely short even though I wanted them shortened only a bit. She didn't seem to care and the prices were dodgy.

Dóra Fehér

2025-01-07

Google

I would give a huge fat 0 for this service, she completely ignored what I asked and since I paid in advance, she just did my nails how SHE wanted them not what I asked, and told me next time to so them at home by myself. I'll never use this shop again thank you, is pure filth anyway. Very dirty.

Aliza Souza

2024-12-20

Google

This was the most unprofessional experience I’ve ever had at a nail shop. The woman claiming to be the manager was beyond rude. She tried to charge me £60 just to remove my nails, then quoted £70 for a longer set—only to change it to £85 after gluing the nails onto me. When I questioned the random pricing, she told me to “stop being disrespectful” and to put my hand in the jar to remove my set, She even said I shouldn’t come back if I “can’t afford it.” meanwhile the other lady in the shop told her customer she will give her a discount because she’s her regular.

i also experienced watching the way they would run other customers out of the shop by saying no appointments but when smaller crowds come in they allowed it.

unfortunately i wish i could give a name but there all disrespectful and refused to give a name.

No legitimate business should treat paying customers this way, let alone lie about their role. Her attitude was condescending and dismissive, and it’s clear she has no interest in providing proper customer service. Management needs to address this immediately because this type of behavior will ruin the shop’s reputation. I won’t be returning and will make sure others know to avoid this place.

This kind of treatment is absolutely unacceptable. Her attitude was condescending, aggressive, and completely unprofessional. No customer should be spoken to or treated this way, especially over pricing that seemed entirely fabricated, it’s a simple set, no diamonds or decorations just a long acrylic set. It’s clear she has no training in customer service and shouldn’t be working in a position of authority.

I strongly urge management to look into this issue, as her behavior is not only damaging to the shop’s reputation but also completely out of line. I will not be returning, and I’ll be advising others to avoid this place. Until this employee is held accountable, it’s clear that this nail shop doesn’t value its customers.

This isn’t the first time I’ve had issues with this employee. The last time I came here, I thought she was just having a stressful day. After I had already paid, she tried to charge me more at the end, then complained in her language about my nails being “too long,” not realizing I could understand her. I gave her the benefit of the doubt back then, but it’s clear now that this is how she regularly treats customers.

Her behavior is completely unacceptable, and it’s shocking that someone this unprofessional is even allowed to interact with clients, let alone act as a manager. Management needs to take immediate action to address this, or they risk losing more loyal customers. I will not be returning and will be warning others to avoid this place until this employee is removed.

I’m extremely disappointed with the service I received at this nail shop. The woman who claims to be the “manager” damaged my nails during the process. Not only did she try to charge me an inflated price for basic services, but she also didn’t take any care in the application, leaving my nails uneven and severely weakened. I had to get them fixed elsewhere.

When I tried to address the issue, she was rude and dismissive, claiming that I was being “disrespectful” and offering no solution to the problem. She clearly didn’t care about the quality of her work or the impact it had on me. It’s unacceptable to leave a customer with damaged nails and then treat them like they’re the problem.

This was the last straw for me. I will not be returning, and I strongly advise others to avoid this shop if you want to protect your nails and your money.

maria sava

2024-07-22

Google

Horrible customer service I went there with my mum and she has been discriminated just because she doesn’t know English “ the lady was like “ Next time come here with someone who knows English “ besides that she gave us another service of what we asked for and didn’t want to do what we asked and had to pay more money if we wanted her to do what we wanted please don’t come here it’s horrible and they make you pay before doing this service.

Amira Amir

2023-08-16

Google

i heard alot of bad reviews of this shop but when i went there 30 min wait and my nails were done within 30 min work was fast and quality was amazing will go again

Tasneem Shaikh

2023-05-01

Google

Really rude and hung up the call when asked for service and would NOT recommend the place at all absolutely disgusted!!