Sole Beauty Clapham Junction

Becky Emler

2023-09-07

Google

Visited the salon for the first time today. Had an eyebrow reshape. The lady was wonderful. I was delighted with the results. She took her time to ask what I wanted and checked in throughout to make sure I was happy. I felt like a customer and not like a number on a conveyor belt, like some places.

The treatment its self was one of the most painless I have ever had and I am really pleased with the result.

A delightful salon with a good range of treatments available. The staff are lovely and I look forward to returning.

Thank you

Deborah Goldweis

2022-10-29

Google

No customer loyalty….and one of the worst customer service

I’ve been a customer for years…and always go there for all my beauty treatment. In February I was sold an offer: buy 3 x shellac manicure and get 1 free. I was charged a total of £120 between Feb and May and was told that I couldn’t use the offer on the day of purchase. So I paid overall £120 for a total of 5 manicures including the full offer: 3 + 1 free shellac manicure at £30 so I had 4 x manicures left. When I booked my first manicure and wanted to use the package I was told they had no record of it and the nail technician who sold it to me had left….so they didn’t seem to believe me and asked me to provide proof and bank statements which I did. From then on every time I booked a manicure, there were always questions and challenges and the service didn’t feel very welcoming. Finally now they have told me that a manicure is actually £40 and I have used all my package….as they claim the manicure is £40 whilst the express manicure or standard shellac manicure they offer is listed on their website & Treatwell at £30. The nail technician basically looked at me, and asked me me if I wanted to pay another £30 today because there was no other option. so basically I didn’t really get any “free”manicure & I have been treated as if I made the whole offer up….despite having paid £120 in advance and being a regular customer for all my beauty treatment. So I have decided to change Beauty salon….as I didn’t feel valued as a regular customer….talking about driving disloyalty 🤣

Sharda Roopnarine

2022-10-28

Google

Last minute express manicure 💅🏼 I was happy to get an appointment quickly.

Sheneil

2022-09-28

Google

I was so happy to walk in and be able to get what I needed and pay by card. I highly recommend this place!

Shan Chesna

2022-09-17

Google

Rupal was so lovely, she done my wax perfectly it was quick and painless and she put me at ease.

Marta Capova

2022-06-19

Google

I did only booking for proper pedicure with shellac on morning for afternoon. As as I arrived roughly a jour earlier I asked if there is any chance that I can be taken earlier. They made a quick call to other costumer who was already 10 min late and I was in shock as that person did hang up on them when they asked them if they’re are coming or not. Is it seriously too hard to cancel the appointment?
Anyway I was taken immediately. I am very happy with the pedicure so far as they asked me about shape etc and also follow my instructions.
Too many choices for nail polish and when I finally found the one which I like they couldn’t find it and instead of dark colour I end up with beautiful pink and gold one.
Only downside which I would point it out is the fact that although my pedicure cost £50 they are also charging £5 for shellac removal which I wasn’t happy about for the future as other salons won’t charge you when you will do shellac with them again.
But I a still happy to give 5*

Kim Leaver

2022-06-02

Google

Had the most painless wax from Jamie that I've ever had! Friendly and great service. Would definitely recommend!

S

2022-03-31

Google

I had my wax done with Antonia, she was very lovely, welcoming and professional. I'd deffinately use the service again. Antonia 5 stars 🌟

Steven Hutt

2022-02-27

Google

Excellent and friendly service.

Krisha Gardner-Martin

2021-12-09

Google

This was my first time coming to this shop and booking was just so lovely, whoever done my booking they was very friendly.

I went today to wax my underarm and lower leg and was VERY scared of the pain.

The lady who done my waxing Nishy, ABSOLUTELY AMAZING. There was NO pain, quick and simple.

She was absolutely lovely, kind and I'm booking my next session for next month. I've found my home for waxing!!!!

J H

2021-05-22

Google

I had a brilliant wax from the lovely Monica. It was a Brazilian and was practically painless!

Olsiana Prifti

2021-05-17

Google

Worse experience i have had in a beauty salon. It was my first time in this place and i will not go back again. I booked my appointment for previous Sunday, the day of my appointment i arrived there.,and i've been told the nail technician was feeling unwell, and she had to go back home. So i reschedule my appointment for today, i went in the salon this morning and they couldn't do my nails because they don't have the products. They forgot to call me before to get there, to cancel my appointment again. It's a shame for a beauty salon to say that, they don't have the products, you have to make sure if your products are in stocks before to book an appointment. I will never go back to this place, and i will reccomand to anyone. This is so unprofessional for a beauty salon.