Complexions
At 0.12 km
BritSalons — Directory of Beauty Salons & Nail Bars
BritSalons — Directory of Beauty Salons & Nail Bars
Thi's Nail Spa is a company recognized in Brownshill Green, dedicated to providing solutions in Nail salon and related services. This business is located at 2 Courtland Ave, covering the area. Boasting a score of 4.6 based on 75 reviews, Thi's Nail Spa reflects client trust. Those interested can reach out to Thi's Nail Spa for availability.
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I went a while ago when the shop first opened, the staff were pleasant & very helpful.
Went back a couple of weeks ago, staff couldn’t have been less interested. I came out wondering why I didn’t complain - nails looked like a painter & decorator had put gloss paint on them. I was given a price for natural nails, at the end I said I wanted a white tip - £5 extra. I’d shown a photo of what I wanted.
Definitely won’t go back
Really helpful staff and always enjoy my experience at this lovely salon.. every individuals always goes above and beyond and they just that this time round...
Me and my mum thought we'd try this one out as its just up the road from us. Nice clean salon with massage chairs whilst you have your toe nails done. Friendly staff, apart from a slight language barrier both myself and my mum had a laugh 😃 we have already made our next appointment.. really happy with our nails too. 😁👍🙏
I’ve been here a few times before and usually I never have anything to complain about. This time I’m quite disappointed. I booked in for a pedicure. I was asked to come in earlier than my appointment which I couldn’t do unfortunately. I was sat down at 6:25 and left at about 7:10 pm. This is much faster than my previous visits. Normally I leave feeling like I’ve got new feet. This time the technician scrubbed for less than 2 minutes. I’ve had to buy a foot scrub and scrub more myself. I wasn’t given the colour chart I was just asked what colour I wanted, the nail paint itself is quite patchy. I was the only customer left in the salon and once I’d sent the money I was just told ‘okay, bye’ I’ve just spent £45 on something that’s not finished as I’ve had to do some scrubbing myself. I’m actually quite disheartened about this as I would usually be really happy. I’m appreciative they managed to get me in during a busy period on late notice but if I’ve paid for a service I would expect to receive the full service. I’ve given 3 stars as I have been happy with previous visits. But on this occasion I would give 1 star.
Hi Alisha,
Thank you for taking the time to share your feedback, and for being a returning client. We’re genuinely sorry to hear that your most recent visit did not meet the standard you’ve come to expect from us. We completely understand your disappointment. I am sorry that on this occasion your pedicure was not carried out to the high standards we normally conduct. We sincerely apologise for this.
I also appreciate you acknowledging your previous positive visits; that makes this feedback even more important to us. I will be addressing this with our team to ensure it doesn’t happen again.
We would really like the opportunity to make this right. Please feel free to contact us directly so we can arrange a solution that works best for you.
Thank you again for your honesty. We truly value your custom and hope we can restore your confidence in us.
Thi x
Fantastic nail spa n lovely friendly staff and great at what they do. Won’t go anywhere else
I went here for a gel manicure and pedicure and wow! The nail artist took his time and was professional, patient and kind, as were the other staff members. Lovely massage chairs to go with the foot massage, plus the offer of a hot or cold drink. Really fair prices too. I will be back! 🩷
Thank you Samantha for taking the time to leave a review! Glad to read you were happy with the service! :)
It was my first time at this salon last week and wow! The first nail salon where I’ve felt comfortable and assured my nails were going to be done well, I was given tea and everyone was very chatty, they always reply on Facebook quite quickly aswell and very good pricing I’m very happy with the service. Well done for everyone at the salon you work very hard. This will now be my regular salon!!! Xx
Thank you Grace for your kind words! We are so glad our service and hard work can be appreciated :) x
Amazing nails! Definitely recommend
Thank you Chloe!
My first visit today, my husband and I went for a pedicure. Great customer service, welcoming, offered hot/ cold drink. Massage chairs whilst we had our pedicure done. Clean and tidy. Impressed, highly recommend and obviously will revisit! Thank you!
Hi Nabila, we are glad you and your husband could relax in our pedicure chairs! Looking forward to seeing you soon!
Would 1000% recommend 👌
*The vibe was super welcoming and everyone was lovely
*I had a crack in my old set that was abit painful and they were very gently with that nail when filing
*they were super patient with all my directions and didn't seem burdened but happy to make sure I was happy with their work
* they did a fantastic job and I left with the exact nails I wanted
😊😊 would definitely come back
🌟 🌟🌟🌟🌟
Thank you Natalie for taking the time to leave a review! We are glad you were happy with your nails, looking forward to seeing you soon!
First time visiting - the recommended BIAB to me which ive considered for a while now. I got it done and so pleased. Very friendly and kind, and offered tea/coffee on arrival too. Thank you, i will definitely be visiting again!
Hello, we are pleased you like your nails! Looking forward to seeing you again soon! :)
My teenage daughter snd I just had our nails done best ever! Friendly staff too
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