Name: Joanne’s Nails Croydon
Address: Joanne’s Nails Croydon, 2A Selsdon Rd, South Croydon CR2 6PA, Waddon, London, CR2 6PA, GB
Telephone: +442033029800

RD

Rachel Deen

2026-04-13

Google

My favourite nail salon - I’ve been getting acrylics, gels, BIAB, everything really for over 10 years now and I keep coming back here which is rare for me, I usually just go to a new place to try a new vibe each time.

Joanne’s is kind, their quality of work is better than anywhere else I’ve been too and what sets them apart is they are the only nail shop I’ve been too that uses sterilised tools, properly packaged, opened in front of you for each new client.

As someone that’s had a nail matrix infection where my thumb nail took almost 2 years to grow back (and there was no guarantee it was going to grow back and it looked awful during this time), I really appreciate the level of hygiene here.

Would recommend!

Owner Response:

Thank you so much for your comments Rachel

RS

Rohaab Syed

2025-12-24

Google

Did great work and had good prices , staff where kind.

Owner Response:

Thank you so much

MJ

milena justyna

2025-12-23

Google

The worst customer service ever. They don't respect time of customers, by making appointments and then taking people from the street before the ones with appointments. They say "one second" and the you wait 40 minutes.It happened not first time but for sure the last for me. So- if you don't expect kind and serious people when u do you nails and you have time to waste, that's the proper place for you.

Owner Response:

We’re sorry for the long waiting and for not meeting your expectations. Your feedback is important to us and we will improve our scheduling and service. Thank you for letting us know.

VJ

vi Jhinds

2025-11-13

Google

Thank you !!

Owner Response:

Thank you so much

MA

MNA A

2025-11-06

Google

I had the worst experience today. I don't think I will be returning to this nail shop. Staff always speaks to the customer with their head down which I find to be rude. Customer service was extremely poor. They don't deserve even one star.

Owner Response:

We’re sorry you felt this way.our staff focus on detailed nails work, so they may not always look up while talking , that’s to ensure safety and precision, not rudeness. It can get busy but we always do our best and treat every customer with care and respect.

GC

Gintare Cesnaite

2025-09-11

Google

Love my nails every time I visit Joanne’s Nail Salon. Highly recommend!

Owner Response:

Thank you very much for your support 😍

SM

Samantha Marston

2025-08-11

Google

Been going to Joanne’s for years, they always do a great job and can recreate any picture I bring in! They always have the newest trends so I can always find what I’m looking for.
They can get very busy so it’s always worth booking an appointment

Owner Response:

Thank you very much Sam 😍

BM

Benny Martin

2025-05-17

Google

Absolutely fantastic male pedicure and manicure ready for the summer footwear season.

Fast, diligent and a lovely team.

Thank you! I’ll be back! 🤗

Owner Response:

Thank you so much for your comment

LA

Lorrah A

2025-05-05

Google

Will never return to this nail shop. Poor quality work and staff do not seem to care about the service they provide. Whilst I’ve noticed attempts to superficially upgrade this shop, the quality of work has simultaneously gone down as the staff has completely changed. My only advice is that everyone avoids Joannes nails.

Owner Response:

Hi, we are truly sorry to hear that your experience at Joannes nails did not meet your expectations. We value all feedback and are committed to continuously improving our service. Thank you for bringing these concerns to our attention we take them seriously and will work on enhancing the quality to our service. If you are willing to, please feel free to contact directly so we can better understand your experience and have the opportunity to make things right. Sincerely,
Joannes nails.

N

Nicole

2025-03-17

Google

I’ve been going to Joanne’s Nails on and off for the past seven years, as I don’t always get my nails done. But whenever I do, this is my go-to place! I’m always really happy with the results, and the staff are always welcoming. Recently, I switched to BIAB nails because it’s better for natural nails, and I absolutely love it.

Owner Response:

Thank you so much Nicole! 💕

SS

Sandra Simms

2025-03-15

Google

One particular girl was very rude

Response 5 years later 👌🏽

Owner Response:

Very helpful Sandra

SM

S M

2025-03-14

Google

The actual one star is a massive push. If I’m completely honest, this nail shop is shocking. I’ve been a loyal customer for years now and always spoke highly. After today, I cannot say the same. I personally think they need to hire a new receptionist, the one they currently have is shocking and makes really big errors within the booking systems. The booking system hasn’t been the greatest at all previously anyway. Secondly, I called to book an appointment today as I live far I thought I’d go after work whilst I’m in the area…anyway, booked an appointment my usual lady wasn’t there today. So I compromised and booked with another lady, baring in mind I have a 4:30pm appointment I got there at 4:20pm.. I’ve been sitting there waiting to then OVER HEAR her say she’s going to pick up her children for 5PM and therefore my appointment has to get cancelled? At this point is 4:40? The “receptionist” made an error, but a massive ERROR at such. I’m a very understanding person, but no compassion was shown if I’m honest and at this point I don’t want anyone else touching my nails because not every technician is good and fits my preference, & sorry just ain’t cutting that kind of mistake. I use to recommend this nail shop a lot to people, but it’s actually safe to say I will not be coming back here ever again.

Owner Response:

Hello Shanice, this is the “shocking” receptionist speaking, I agree the booking system needs improvement which is why me and Jackie (the owner) has returned to the croydon store. We noticed most customers feedback was asking for the old staff back, so here we are:). We do listen and appreciate all feedback. Good or bad. That being said I would like to correct a few things in your comment.. starting with the fact it wasn’t my error. My job is to manage / organise the stores and I can only do so when the staff tell me their schedule accordingly. I wasn’t made aware that she had to leave early to pick up her kids from school, so I booked you in and was only told shortly after you had arrived. We did offer to have someone else start on you and she could finish, but you refused. I was then asked to come back again and speak to you as she was busy with another customer, and realised she’s would not have had the time to do your nails.. when I came to speak to you again, you had a horrible attitude and tone but I understood, you wanted a specific person to do your nails and you phoned to confirm this and came early. I apologised multiple times and tried to come up with solutions, but you of course rudely stormed off mid conversation?Just to phone back again and be rude and complain to the staff.. when you called you asked to speak to the owners brother and he said no due to him being busy and you then asked me to go back to him and ask again, of course i did and was VERY polite while assisting you. You surprisingly left all this out in your comment.. I believe I was being helpful to you, but again I appreciate all criticism and hopefully can improve from this incident. As of them getting rid of me, won’t happen as i was here before the store opened and will be here for many more years after. Have a good weekend.

Joanne’s Nails Croydon

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