Superdrug

Awol “Awol_Motivation”

2026-05-24

Google

Massive thank you to (Marcia) on the perfumes for going over and beyond for helping me find some items that I couldn’t locate as it’s a new store she’s more than just a person she’s a credit to your company. Please see that she sees this review. Thank you.

Annabel

2026-05-22

Google

Great stock. Had the team leader Jacquie serving me who completely ignored my hello and thank you and was busy talking and laughing to someone through her phone/headset. Miserable service which is poor from a team leader and made me feel unvalued as a customer. Happened just before 10am on the 22nd May 2026

S F

2026-04-29

Google

Awful customer service , always most of the items have no price tag or they have wrong price , so when you go to pay is always a “ bad surprise “ as you don’t know how much you gonna pay and the staff always tries to find excuses for justifying their prices error !! Really Awful as it’s always the same unprofessional service from ages and no one do anything for change this . I will definitely avoid this store .

Angela

2026-04-27

Google

Terrible customer service is this store. Nice shiny new shop… needs nice new staff. I will not be going there again. Appalling!!

Henry Austin

2026-01-23

Google

Had a very pleasant experience at Superdrug. Aarti was extremely helpful and friendly, and she guided me perfectly in choosing a fragrance perfume. Great customer service and a smooth shopping experience overall.

J A

2025-11-14

Google

Micheala in the perfume department was so friendly and helpful when me and my son were trying to find him an aftershave . She was very patient while we smelt quite a few, amazing member of staff.

Richmond Boafo

2025-11-05

Google

Was awesome and fantastic

Cheeti smart

2025-09-20

Google

1st the variety and selection is good 1 of the best Superdrugs I have been to ,staff are rather friendly and helpful the girl who offered me a wet wipe to remove lipstick swatches thank you

Romy Daniels

2025-08-31

Google

Wrecked my eyebrows leaving me with a bald patch just told me to use an eyebrow pencil! avoid!!!!!! AVOID

Lucy A

2025-08-21

Google

I try to avoid shopping at this Superdrug as most of the interactions I’ve had with the staff have been awful…. So bad in fact that I felt compelled to write this review. For one, I wouldn’t bother sending an online order to this store for click & collect. I spent ages trying to locate a member of staff who could help me, was passed around three different staff members… then waited ages for someone to appear with my order. I felt like a lemon just standing around waiting.

Staff on tills couldn’t care less. One lady who served me just seemed to stare into the middle distance for a few minutes whilst she was serving me. Utterly bizarre, it was almost comical!! When will this store bring in self service tills?!?? Please!!

Don’t get me started on the layout of the shop. It’s very cramped. Also has an odd extra long aisle in the middle….cant cut through, so have to walk the full length! Whole store just needs a complete refurb. When queuing to pay, it’s very awkward as you can’t see around the corner where the perfume counter is to see if a staff member is free, and so they have to call out. Ugh just a horrid experience.

Only reason why I do go here is that some items are cheaper than Boots. That’s it!

Erika Martins

2025-07-30

Google

I had such a great experience with Natalie the perfume advisor. She was incredibly patient and gave me all the time I needed to decide which fragrance suited me best.

Her recommendations were spot on each one smelled amazing and matched my style perfectly. You can tell she really knows her stuff, from the most popular perfumes to the ones that sell out quickly. Highly recommend her if you’re looking for someone who truly understands fragrance and gives honest opinion, thank you so much!

Harriette Carter

2025-07-12

Google

Had a great experience in store recently, I believe the lady was called Chantelle, great customer service thank you!!. Bromley store.