Katy's Nails & Beauty Ltd
At 0.1 km
BritSalons — Directory of Beauty Salons & Nail Bars
BritSalons — Directory of Beauty Salons & Nail Bars
Those living in Mill Hill, Hanna Nails represents a top choice in the field of Nail salon. The location of Hanna Nails at 28 The Broadway positions it as a strategic spot for the industry. If you seek quality, Hanna Nails maintains a firm commitment to excellence in Nail salon. For more information, we suggest you visit Hanna Nails.
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Comparing options? Discover our updated ranking with the Top 3 best Nail salon in Mill Hill .
Nail varnish peeled as soon as I got home. Paid for a manicure didn’t even p it cream on me and didn’t clean up cuticles?!
First of all, we are sorry to hear about your experience today. However, we would like to clarify a few important points.
Firstly, your daughter chose a normal nail polish service. During the appointment, she was moving around and climbed onto the pedicure chair, which caused polish to transfer onto the chair. We chose to overlook this at the time.
Secondly, we would like to make this clear for anyone reading this review: when choosing regular nail polish, it requires approximately 30–40 minutes to fully dry. If this step is not followed properly, chipping or peeling can happen very quickly. This is not a fault of the service itself. If you prefer faster drying and longer-lasting results, we always recommend Shellac.
Additionally, after a regular polish service, clients need to be careful with their nails. As we observed, you needed to attend to your child immediately after the service, which makes smudging or peeling more likely. Unfortunately, this is outside of our control.
We always aim to provide clear advice and quality service, and we encourage clients to choose the option that best suits their needs.
The best, polite, friendly nail place in the area, my nails last long time looking pristine without peeling or wearing off. Peter is amazing but so is the rest of the team who also do my toenails. Certainly a loyal client for long time to come:)
Peter and Harry are amazing..thank you..
Thank you so much for choosing our nail salon for your beauty needs! We truly appreciate your trust in us and are thrilled to have had the opportunity to serve you.
We look forward to welcoming you back soon for your next appointment.
Takes a lot for me to write a negative review. This really was an awful experience. They did my nails (biab), and 3 days later it all peeled off (it's meant to last weeks). Frantic, I went back to the shop after work and before my flight out that evening hoping there was something they could do. The female owner continuously insulted me in her language, tried to shoo me out the shop and told me I should have made an appointment if I had a problem. I explained to her that I wasn't expecting the nails to peel off, I had a flight out that evening hence why I showed up. She couldn't even apologise or at the very least empathise- it was an awful experience! 'Mill Hill nails' was a lot more accommodating and they're just up the road - save yourself the stress and go elsewhere.
I sincerely apologize for your experience. Typically, we offer to fix customers' nails for free if they are damaged within a few days. However, if you have an issue with your nails, it is important to call us first and make an appointment. You cannot show up from nowhere and cutting the queue. We cannot accommodate walk-ins for immediate repairs, as we have a schedule in place and other customers are waiting for their appointments. It's similar to cutting the line at a coffee shop. Additionally, during your visit, other customers expressed dissatisfaction with your attitude, because you refused to let the staff redo your nails, who was free at that time as they did during your last visit, we understand your concerns. However, You requested another staff member to assist you, but please understand that there will be a wait.The another staff can not stop the process with another customer to do for you, as the customers are paying and having their appointment as well, not only you that paying for your nails. That is why the customers did not stand on your side. When you asked for a full refund, we were happy and did that. Finally, REMEMBER TO QUEUE UP WHENEVER YOU GO!
Lovely customer service and good vibe great nails. ! Very talented.
Excellent service - always very satisfied with the treatment for manicure and pedicure.
Best staff, great service, perfect nails
I had a pedicure and manicure with dead skin removal and they massaged too. However, during the pedicure the younger lady started scratching the back of my foot quite hard which hurt. I winced a few times and then she stopped. She did not understand English. They only speak Vietnamese.. But she still proceeded to do the same on the other foot which I feel is wrong. There is only soft skin at the back of my foot and she should have checked first. Under the foot was fine. Then with manicure which I chose to have after (as they offered during the pedicure), the older lady clipped into my skin whilst removing the cuticle and there was dried blood there after! She also kept twisting my finger at the joint and every time I turned my hand to help with the pain in the joint, she flinched my hand back. I had to say, "ouch" for her to understand! The massages were hard and too fast to be enjoyed much too.
its my third time going here and im very happy with the outcome
Had a very pleasant experience even though I arrived towards the end they put in the effort to make sure my nails were looking nice! I will be back for sure. And the price was really good too!
Really good service. I am 100% coming back
Peter is the best at nails - all the staff so friendly and professional here.
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