The Comfort Zone
At 0.17 km
BritSalons — Directory of Beauty Salons & Nail Bars
BritSalons — Directory of Beauty Salons & Nail Bars
Those living in Royal Tunbridge Wells, Mai Nails serves as a solid option in the field of Nail salon. This business is located at 6 Upper Grosvenor Rd, covering the area. If you seek quality, Mai Nails maintains a clear commitment to excellence in Nail salon. Those interested can reach out to Mai Nails for guidance.
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Mai Nails are so accomadating. They get booked up, so suggest you dont walk in, and actually make an appointment. Today, one of the men gave me a full set of gel extensiosns, andI have to say it was THE best result I have ever had. His attention to detail was amazing, the shape and thickness was spot on.
Great place, highly recommended. Staff are lovely!!
The loveliest salon! I can’t believe how friendly everyone is, and I always enjoy my visits- great chats and lots of laughs! Love my nails every time, and everyone is such a perfectionist. I tried this salon for the first time about a month ago, having felt like the salon I’d been to before was just an uncomfortable experience all round, and very unfriendly. THIS salon is the complete opposite- really recommend and always leave smiling :)
Good service and lovely people
Not recomended
Just a heads-up to future visitors, even if you book an appointment, be prepared to wait!
While waiting, the manager (a man with no apparent knowledge of nail care) will likely step in and start filing nails and cutting cuticles until an actual technician becomes available. This caused serious damage to my nails. When a technician finally took over, he did his best to fix the situation, but the damage had already been done.
I’ve been here four times hoping my experience would improve, but today was the final straw. I genuinely feel bad for the technicians, they are lovely and VERY skilled but the manager should not be working on clients’ nails if he doesn’t know what he’s doing!!!
To make matters worse, when I called to raise my concerns, the manager blamed me and shouted at me. Completely unacceptable.
I won’t be returning
My Nail always lovely and staff very nice friendly
I have visited this salon several times, and unfortunately I have repeatedly felt that customers are not treated equally. Even with a confirmed booking, I have often been made to wait while other customers (particularly white customers) were given preference. At first I thought it was just a one-off situation, but when it happens every time the salon is busy, it feels like my time is not valued and I am being neglected. Respecting appointments and treating all clients fairly should be a basic standard in customer service, and sadly that has not been my experience here.
The service itself was good - the nail technician was super friendly and the atmosphere in the place is lovely. I was also seen on time. The shape of the nails is lovely. However, this is the second time I’ve had gel colour from here and it was chipped on two nails within 5 days. Similar situation the first time as well but I thought it may have been a one off so wanted to try again.
Amazing service! This lovely salon squeezed me in for an end-of-day walk in, I got seen immediately. They provided me with plenty of colour options and similar alternatives to choose from. Will definitely return!
Staff are so nice, really great customer service and professional. Nails look beautiful!! Thank you guys, we will be back
Very good service, have been going here for years and never had any issue with the nails after, they always last well, staff are really welcoming and friendly, they do get really busy but they handle this very well and really organized
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