Nail Artistry
At 0.04 km
BritSalons — Directory of Beauty Salons & Nail Bars
BritSalons — Directory of Beauty Salons & Nail Bars
In the business directory of Highfield, stands out Nutmeg Spa, a business focused on Beauty Salon. This business is located at 81 High St, serving the area. The community rate this business at 4.8 stars. For more information, it is recommended to visit Nutmeg Spa.
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I’ve been a regular customer with Nutmeg for YEARS, going to them once a month, but due to personal reasons, I’ve not been able to go to them the last couple of months, but now that I was able to return to them, I wanted to use a Gift voucher I had, but it was past the expiration date & they would not except it, even though I’ve been a loyal customer for years! No GOOD WILL GESTURE for a long term customer. VERY DISAPPOINTING, that they don’t value their customers!
Thank you for your feedback highlighting our policies and procedures, which offers our clients a fair and professional booking experience, both online and in person.
We understand that after you enjoyed your treatment with us, the disappointment of not being able to accept your gift voucher was frustrating on both sides, with the 12 month expiry date being overdue by a further 4 months, and not a date that our third party provider could support.
Our customers, both longstanding and new, are genuinely important to us and we strive to offer a welcoming, consistent experience for all, in these challenging times.
We sincerely thank you for choosing us to support your wellbeing.
Nutmeg Spa team
I took advantage of the Wellbeing detox treatment...what a lovely well balanced treatment, top to toe. Calming setting, not clinical, smells lovely and just an all round feel good environment.
Would always recommend Nutmeg.
Thank you Julie, we strive to create a welcoming, calming experience and we are so pleased you enjoyed your limited edition treatment. We appreciate you taking the time to leave us lovely feedback!
Look out for other seasonal offerings coming soon!
Nutmeg Spa
I love treating myself to a massage at nutmeg spa - the staff and facilities are lovely
Thank you for taking the time to leave us a super review, we are so pleased you enjoy your massage treatments, thank you for choosing us!
What an amazing experience! When I first walked in, I was greeted by Hollie and made to feel instantly welcome and relaxed. The vibe that has been created is wonderful and feels like you have been transported somewhere so peaceful! I booked the 'Destress' treatment and my goodness it was excellent! I felt so relaxed and Jodie was brilliant! An amazing and calming experience. I will definitely be back again to try some other treatments. I can't wait to return - I didn't want to leave! Thank you!
Thank you for your kind words, we are so pleased you enjoyed your whole experience, we love that you felt so welcomed and relaxed. We look forward to seeing you again very soon!
I suffer from a long term illness and have lots of other health issues. I had been suffering so bad with all of it for over a week as the cold was killing my joints and the stress was putting my blood pressure up and causing my stomach more problems than I have . I booked in with Katie for an essence of stillness massage I can’t tell you what it has done.
Im fully out of pain . I no longer have fuzziness in my head and my stomach is much better. Katie is amazing so friendly and welcoming plus she is amazing expert to me in massage. Can’t wait to book again. Thank you again Katie xx
We are so pleased to have been able to help you with your health issues and thank you for your lovely review and kind words for our small business.
We do hope we can continue to offer relaxation and comfort to you in the future.
Nutmeg Spa
Hemel Hempstead
Highly recommend Nutmeg… Been coming for years and just keeps getting better…. Amazing team and Jessica is wonderful
Thank you for your lovely review, it means so much to us!
Nutmeg Spa
Hemel Hempstead
I was so pleased with my gel nails from Nutmeg Spa, they were beautifully done, they were very shiny and lasted three weeks and would have lasted longer but my nails were starting to grow. Lovely atmosphere, very friendly beauticians, highly recommend, I will most certainly return in the very near future, thank you Nutmeg Spa
Thank you for your review Jackie, we certainly have excellent results with our nail treatments by Mii. We look forward to welcoming you again soon.
Nutmeg Spa, Old Town, Hemel Hempstead
I love my local little spa. I've been going for years and always have a relaxing time. I have all different massages from pregnancy to grounding and always feel mellow coming out. Facials are beaut too.
We really appreciate your support, we always strive to offer the best treatments and love that it really has an impact on your wellbeing! Thank you for taking the time to share your thoughts here.
Many thanks Lucy
Nutmeg Spa, Old Town, Hemel Hempstead
I’ve had two wonderful massages here which have really helped a shoulder injury. I’ve felt better after, less pain, and also had more movement in my joint. A really relaxing experience too, thank you 🙏 highly recommended
That's really great feedback, thank you for your recommendation! We are so pleased to have been able to help with this and that you found it relaxing too!
We hope to see you again to continue, many thanks for taking the time to leave your review.
Nutmeg Spa, Old Town, Hemel Hempstead
I have had many massages at Nutmeg, and previously gave my mum a gift card for Christmas there, and had another wonderful pregnancy massage today - the team are great and I am now quite heavily pregnant and felt so much better after my visit today! I’m hoping to squeeze in one more visit before the babies arrive!
We are delighted to be able to offer you wonderful massages during your pregnancy! We also appreciate your recommendations by sharing our gift vouchers. Thank you for taking the time to share your experience, it is greatly appreciated!
Nutmeg Spa, Old Town, Hemel Hempstead
My first experience at Nutmeg spa was a Pregnancy Massage. The reason I chose nutmeg is because as a local I walk past it sometimes and smell the beautiful aromas coming out of it. I also read so many nice reviews and I honestly don't understand those because my experience was completely different. At first I struggled to get an appointment and was made to put down a £35 non refundable deposit. A few days later, my appointment was moved/rescheduled without my say so and I was emailed a new appointment time and day. However, I really wanted the whole experience of feeling like I'm in a spa and the aromatic smells to relax me as I was tense that day.
I booked with who I assumed was the owner and was given an appointment for the following week. The appointment was moved and changed without my say so and I was sent an email with the new one, I went along anyway.
The young girl that did my massage seemed really nice, but the massage unfortunately, was appalling, didn't do anything for me and I walked out of there feeling worse than when I went in. Did not help my neck pain but instead gave me a massive cramp in my arm. The massage was £70 whereas a week later I went to the Thai place and paid £60 for a massage which was 10 x better.
The worst thing about the pregnancy massage at Nutmeg was that I was forced into being a contortionist and masseuse made me lay in the most uncomfortable and unnatural position I have ever been in. When I tried to move out of it, she told me off and said I must move back so that i was laying with my arm awkwardly behind me and on my shoulder. My blood flow slowed and i got the most massive cramp. The position she made me get into to do my front was no better and hurt my lower back.
It's safe to say, I was in pain the whole way through.
One week later I paid for another massage at the Thai Sangdaos and I didn't have any of these problems. I was comfortable and relaxed.
To conclude, what a waste of £70 and I am thoroughly disappointed!
I won't be returning to Nutmeg.
Edit: the owner seems very rude in person as well as on here and said I asked for the end another massage. I didn't I asked to return for a facial. I live very locally and it's my nearest beauticians to walk to (not driving because pregnant) I wanted to give nutmeg and it's other staff members another chance this response has upset me even more and I'll be making sure to tell my family and friends all about my experiences with nutmeg now.
Thank you for taking so much time over your review and letting me know your thoughts. It has given me the opportunity to discuss with my Spa Manager and all the team, why your experience may have differed from other customers, as you mentioned, particularly as you had asked to rebook for the same treatment straight away upon checkout, but didn't want to commit to our terms & conditions of a booking fee, and as I do not work there, I have not had the opportunity to meet you myself.
We are very proud that we take our customer's safety into consideration when offering an amended version of massage during pregnancy, and for customers that are used to having treatments prior to pregnancy, it will certainly be different due to many health reasons.
We also acknowledge that potential customers have a choice of businesses to consider, to find the right fit for them and their expectations, so with that being said, it is really great that you have found the perfect one for you, that can meet all your needs.
Wishing you all the best at this exciting time for you.
Quite simply the best massage and facial I have ever had. Highly recommend. What a real treat and so incredibly grateful, as someone who works full time and is a carer for my father I don’t get a lot of time to myself and it was just bliss.
Thank you Angie, we are so pleased that your treatment with Christina excelled in every way! Thank you for taking the time to share your experience, it means a lot to a small business and enabling you to have some self care is what we are here for. We hope to see you again soon!
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