The Spa At Mottram Hall

Paul Allen

2026-05-03

Google

Really disappointing. Booked my wife a spa day for our anniversary so that she could relax and have a break. She said the massage was good (only reason this is a 2*) but the changing rooms were poor and in need of some TLC. Main issue was that when her treatment was finished it was so busy that there were no seats around pool and cafe area was shared with gym so was also busy and loud. She didn't even stick around for the lunch. Really gutted

Joy Newton

2026-03-15

Google

I attended as part of a group that I hadn’t organised. When I looked up the venue beforehand, I was honestly quite concerned by some of the negative reviews — I probably wouldn’t have booked it myself based on those. However, I ended up being genuinely pleasantly surprised.

I had a full spa day with a 50-minute treatment, dinner, overnight stay and breakfast.

Arrival & Facilities
We arrived around 9am. Reception staff were friendly, welcoming and efficient, and I was pleased to find a light breakfast included. The changing rooms were clean and well maintained, with cleaners visible throughout the day.

Lockers & Relaxation Areas
No issues at all with lockers. Despite it being Mother’s Day weekend, I had no trouble finding a bed, and there was space in every area I wanted to use. If it were extremely busy, a robe storage system near the main pool might help, but this didn’t affect my experience. I really enjoyed the facilities and found them relaxing rather than crowded.

Treatment
My treatment was excellent — one of the highlights of the stay. The therapist was professional and attentive, and the massage was absolutely spot on, listened to the areas I wanted her to work on. There was no pressure to upgrade or purchase products, unlike other spas.

Lunch
Lunch was lovely: good service, well timed, pleasant surroundings and plenty of choice.

Room
The room felt very good value, with Elemis toiletries provided. While some areas could benefit from refurbishment, it’s a historic house and that’s part of its character. The view from our dual-aspect room over the golf course was beautiful and made the stay feel special.

Dinner
There was a wedding on that evening, which did slow dinner service slightly, but staff remained polite and helpful. The live singer created a lovely atmosphere and was a nice touch.

Breakfast & Departure
Breakfast the next morning was perfectly good, with fresh fruit available, and staff continued to be friendly and helpful.

Overall
I arrived expecting the worst based on some reviews but left having had a genuinely relaxing and enjoyable stay. It wasn’t flawless, but the positives far outweighed any minor issues. I would absolutely return — in fact, I’m already looking at booking again.

priya

2026-01-31

Google

Lovely setting and initially looks inviting. But the spa is dirty and the beds are old and marked. I didn’t stay for lunch as put me off. The changing rooms were cramped, straightners didn’t work. Defo not worth the money

David Gibbons

2025-08-17

Google

Ok facilities

Rude staff in the spa restaurant

Andy Acheson

2025-08-01

Google

I went on a Thursday after an offer through my company, £69 per person for a 9am to 5pm spa day with breakfast and a 2 course lunch. Seemed excellent value but I most certainly would not return.

Firstly, the pros. The staff were friendly and the front grounds were nice.

Now, the cons. When we arrived we were given a time for lunch, wristbands for the lockers and doors, and a champneys branded bag containing robe and flip flops. We were told that the outside pool was closed, undergoing maintenence work, which was a little disappointing, but no big issue, we'd just use the inside facilities.

After getting changed we went up for breakfast however there was only a little fruit and one croissant (more pastries were brought out eventually), no clean cups, no clean plates and no milk in the coffee machine. Not a great start, but my wife enjoyed the fruit. In fairness the pastries were nice when they came.

We went to the spa around 10am and found two loungers. It's a good thing we did as by 10:30am there were people who were struggling to find seating. We then went for a relax in the hot tub, however there was a handkerchief floating in it. We went to the larger spa tub and while it was nice there are many areas of the spa in need of refurbishment; the ceiling has areas flaking off, the underside of the outside roof is visibly broken, the wall around the large inside spa is crumbling (my wife accidentally put her arm in the dust). The sauna was nice and the steam room is decent.

I went for a drink at the bar. The staff were friendly, but the glass had lipstick around the rim. Thankfully I'd noticed before pouring the drink.

The 2 course lunch was tasty, after which we headed back down to the spa. There were no loungers so we headed outside to sit. Whilst out there we went down a path which leads to the grounds at the back. It also leads to what seems to be the back of a tent. We assumed we shouldn't be there so went and sat back down. There were cigarette ends all over the floor, and since the weather wasn't great that day and the outside pool was closed, we guessed they had been there for a while.

We went back inside, and since there were still no loungers available we left the place about 2:30pm. Nobody at checkout asked if we'd enjoyed the experience.

Thoroughly unimpressed and would not return.

Vicky Bunting

2025-04-01

Google

Beautiful place shame about the spa come back from lunch with my friends and someone was sat on my bed they had thrown my stuff on the floor when I said your sat on my bed I was abused by loads of guests stating if I leave my bed someone can have it I said I've been for lunch they said the manager put my stuff on the floor and let someone else have it everyone was disgusting and bitchy no communication what so ever noone knows what there doing they got the meals mixed up too what a shame for a Beautiful hotel

Jack Buckley

2025-03-18

Google

Visited here a couple of months ago for the evening taster and what we received was extremely poor. When we arrived we were told that the bar was closing at 6pm as they had no staff to run the bar. Changing rooms smelt of sewage followed by a strong smell of chlorine all through the spa. We were due to eat at around 6pm, only to find the was no table set up for us and no one to serve us drinks. When we left at around 9pm there was no one on the desk, tobacco found in the sinks, dirty floors. The whole experience was a joke and I beg people to consider booking elsewhere before paying premium prices for this place.

Steve Ellis

2025-02-05

Google

Went for my first spa day with my wife and won’t be going back. It very tired and need of updating, and when you point things out to staff they just shrug and say ‘I know’. We were supposed to spend the day with lunch but after a breakfast buffet of undrinkable coffee, lukewarm water for tea and pastries that come out of plastic wraps and 70% of lockers in the changing rooms broken, the sauna door being held closed with a cardboard wedge and tepid water in the pools we left at 10:30 never to return .

Emma Rushton

2025-02-04

Google

Gorgeous day for our spa day. The outside of the building is stunning and the drive up.
The gym facilities are good, not huge but I wouldn’t expect a huge gym in a hotel/spa.
The spa facilities are plenty and good sizes.
It didn’t get too busy when we thought it would.
Very relaxing day.
The only thing that let it down for us was the lunch time.
We waited 50 minutes for our main meal. And when we made them aware that we had waited that long, we didn’t get any apology we just got told that the waiter had already asked the kitchen which we were a bit disappointed by.
Lunch was nice but it was too long. We never got asked if we would like any other drinks either.
But on the whole a lovely day. I would return and hope for better with the meal times.

Georgia Kaye

2024-12-29

Google

Arrived at 3pm and had treatments booked for 6pm. The spa was heavily over crowded, there were no beds and we were just awkwardly wandering round for an hour - we asked reception if treatments could be brought forward so we could leave sooner but was told no one is available. Later ended up asking for a refund on the treatments so we could just leave completely, which is when management then stepped in and had someone go round removing towels. We then got a bed but it was painful watching so many other people also struggle to find somewhere! The spa treatment itself was nice and the therapists were friendly. Wouldn’t return and absolutely wouldn’t recommend.

Linda Jackson

2024-09-17

Google

This was our 3rd Year going to Mottram for a girls treat and whilst all the Staff and surroundings are lovely I was so disappointed with this year's experience. Firstly and this sounds picky but no flip flops to fit me either small or large ! - then the time of my treatment was moved to an earlier slot 3 hours earlier !!! We all went up for lunch and I can only describe it as get as much money from you even though the lunch is in with the spa deal. We ordered our side order of potatoes £5.50 - what came was shocking - 2 and a half small new potatoes???? The diet coke bottles were the smallest I have ever seen and whilst the food was ok it just felt that it was a game to get you to part with more money !! - This will probably be our last year with this spa. To finish off even the outside pool had no jets so no bubbles for us ladies - did look to see if there was a money slot to start them lol - but no they were broke !! Very disappointed good job us ladies can laugh through our experience!

Rachael Sidley

2024-07-27

Google

Booked 5 weeks ago for a spa day with friends. I bought a treatment also and assumed the price included a massage. I can't have a facial due to allergies. When I realised it wasn't an option, I asked for it to be removed. They refused and said I could upgrade to a massage for an additional £20!

I understand if cancelled just before but was 5 weeks prior and due to a medical condition.

Check in took ages and staff looked fed up.

Hardly any lockers worked, most broken.

Spa was packed when arrived and nowhere to sit other than outside in the cold.

Jacuzzi had loads of white foam in and stank so badly of bleach our eyes were pink and steaming so had to get out.

Food was absolutely tiny or lots of additional extra charges.

Showers had mould in.

Massage was nice but at the price I was forced to pay I was expecting great things. Lasted 40 minutes, not 50 and the room was freezing.

Money grabbing, unethical company. Would never come back again. 2 star place at best.