The Spa & Treatments

Thomas Levitt

2026-01-07

Google

Facilities are great but unfortunately I won’t be able to recommend the place.

I went to workout and my membership bracelet didn’t work. It was explained to me that the monthly membership I had was no longer available and I needed to move onto a 6 month membership. This doesn’t work for me as I work away regularly and it can only be paused in single calendar month blocks for a fee of £25 per paused month.

When communicating with the assistant manager about this I was accused of being aggressive and told I had an unacceptable tone to my voice. I was simply making my distaste and irritation clear and was using direct and polite language. They simply wanted me to buy the 6 month membership or disappear and stop bothering them. I was also accused for some reason of not believing they were the assistant manager, which is a little bit odd as I made absolutely no reference to their title whatsoever.

The new policy is elitist and not inclusive.

Paul Allievi

2025-03-02

Google

Really pleasant staff, almost helpful to the extreme! Good facilities consequently a popular spot with locals and visiting guests.

Mohammed Banyhamin

2024-11-10

Google

Short story. Lovely staffs, family-friendly atmosphere, very clean, and nice.
100% be back here.

Ben

2023-06-02

Google

Brilliant gym whilst I was staying and the hotel!

M M

2022-08-05

Google

I was gifted a Thorpe Park day spa voucher, and found that the pool, sauna, and steam room facilities were great, but unfortunately the relaxing visit that was promised was far from true. Perhaps I visited on a particularly busy day (Friday), but families splashing and shouting in the pool, a group of guys filming others on their phones and taking selfies pool side, and a group of women in the outside area playing music on their phones and vaping made it far from a peaceful spa experience. Essentially it's a busy hotel pool area used by a wide variety of patrons, which is fair enough, but it's a stretch to call that a spa-like experience deserving of a spa price tag.

Laura Leanne

2022-08-03

Google

Had a couple of great spa days here with my partner, it's a lovely spa, clean and tidy with a nice outdoor area, I just find it's a bit on the expensive side compared to other spas, but is a very nice spa to visit.

Paula

2022-07-29

Google

Didn't get a chance to visit don't answer phone, no online booking for day spa without hotel stay, replied to email enquiry days late after I was on route home. However did get email acknowledgement of late reply

Jennifer Williamsonybjk

2021-08-27

Google

Have been there 2times since Coronavirus lock down it's all around run and adheres to the rules you should book something like 2/3days ahead of time stay safe

j t

2020-12-17

Google

Chiillllability

Rachel Tempest

2020-12-11

Google

A lovely place ,very relaxing , friendly and helpful staff

Thomas Hunter

2020-12-08

Google

Have been there 2times since covid lock down it's well run and sticks to the guide lines you must book at least 2/3days in advance stay safe