The Nails & Brows bar
At 0.01 km
BritSalons — Directory of Beauty Salons & Nail Bars
BritSalons — Directory of Beauty Salons & Nail Bars
Among the commercial offerings in Cross Gates, features House of Kennedy Crossgates, an establishment focused on Nail salon. This business is located at 8 Church Ln, serving the area. The community have rated this business at 4.7 stars. Those interested can reach out to House of Kennedy Crossgates for availability.
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When I tell you from the minute I walked into the salon I felt right at home I absolutely mean it. Firstly just wow! The salon is so stunning and the staff are just so lovely. When I got to the salon my hair had been grown out and my extensions needed maintaining. Lucie absolutely nailed my hair and got the colour bang on the money. She’s such a lovely bubbly character and we had some great laughs the work you see from Lucie is so precise , beautiful and so professional! Next Leah did my extensions cut and style and what a wonderful person she is. She asked all the questions, made me feel comfortable and she too got my hair spot on!! I’ve walked away beaming and had so many compliments!! To say this was my first time at the salon and I’m this blown away speaks volumes and I will 1000% be back and recommending to my friends and family! Thank you again girls and I cannot wait to see you all again!🤍🤍
I’ve been seeing Ellie for my eyelashes for about a year now, and she does an amazing job and never lets me down by cancelling last minute or running late due to previous clients.
As a client I really appreciate her late and no-show policy, because it’s exactly why my own appointments are always on time and reliable… I have a busy schedule and finding time to get beauty treatments done can be a challenge, and it’s a pet hate of mine when any appointments are late due to a preceding clients’ inability to manage their own time. I’m so thankful this never happens with the lovely Ellie!
Also she is always great at communicating, friendly, and does an amazing job with my lashes — I always leave feeling great. The room is always nicely set up and comfortable, and I wouldn’t go anywhere else ❤️
I go to Ellie for my Lash extensions, she is an amazing lash tech.
Nothing is ever too much, she always fits me in for my last minute appointments and my lashes always look amazing! She is very accommodating and lovely❤️
Been going to house of kennedy for two years now to see Ellie for my lashes and brows and would never go anywhere else now!
Ellie is beyond professional and so sweet! She is always happy to help with booking appointments and the retention of her lashes are unmatched!
Definitely worth booking in with! Looking at maybe laser with her next
I have been having laser sessions with Ellie over the last 6 months (prepaid in full as a birthday gift). I had to rearrange one session due to being stuck in traffic. My last session (end of February) my toddler was unwell and I needed to rearrange.
No reply to 3 of my texts during the week, after chasing I finally received a text a week later saying it was my last session.
I asked for the appointment to be rearranged and was told this was not possible due to company policy (any change in 24 hours must be paid in full). Ellie was accommodating and rearranged before in the same time frame, but now it’s sorry company policy?!
I feel fobbed off, let down and owed a session.
Thank you for your feedback. I’m really sorry to hear that you feel disappointed that’s never the experience we want for our clients.
As a salon, we do have a 24 hour cancellation and lateness policy in place. This is to ensure our team are paid fairly for their time, as missed appointments often cannot be filled at short notice.
As you mentioned, Ellie had previously been flexible and waived this on an earlier occasion. However as this was a second late rearrangement, we were unable to accommodate another change outside of our policy on this occasion.
We always aim to be as understanding as possible, but we do have to be consistent in applying our policies to protect our team and the business.
If you’d like to discuss this further, please feel free to contact us directly.
Come for an appointment yesterday for my daughters hair cutting as we struggle on a daily basis to manage her very thick curly hair, I walked out of the very lovely clean salon so happy with the results from Liam he did amazing, very patient and great communication, I will be recommending the salon and Liam to family and friends. Thank you Liam
Keira had done my hair for several years now, and has seen me through various phases - blonde, copper, long, short! She is amazing and always listens to what I want, and the end result is always gorgeous.
Popped in to make appointment new to the area waited when she could be bothered too put her phone down and get upto see to me 😡
Kept asking what I wanted still scrolling on phone thats a good way to treat what could have been a new customer for hair brows and nails
Hi, thank you for your feedback.
As the Owner I have since reviewed our CCTV footage and spoken directly with the stylist involved. The footage clearly shows her discussing the haircut you were looking for and checking our booking system to find you an available appointment. As we are a very busy salon, availability can be limited, which is why she was taking a moment to look through options for you.
When you questioned why she was on her phone, she showed you the booking system screen and explained that she was searching for an appointment. At that point, you chose not to proceed with the booking and left the salon.
I completely understand how this may have felt from your perspective, and it may simply have been a communication misunderstanding. However, the review does not reflect what actually occurred.
I would be more than happy to speak with you directly and, if needed, show you the relevant footage so we can clear this up properly. We pride ourselves on professionalism and would never intentionally ignore or dismiss a potential new client.
Kind regards,
House of Kennedy
My friend was treated appalling , being in a wheelchair made her feel so much more uncomfortable , made a complete mess of her hair , refused to give her a refund !! She doesn’t want to return & be treated unkindly again !!
I get my hair done by Ella and honestly she is a magician - I come in for a weekly Blowdry and have done for the last year and my hair growth since has been insane! Not only that, Ella has been by my side through all the hair colours, Blonde, Bright Blonde, Bronde, Copper and finally Brunette🥲 She really is a saint and always kept my hair healthy! HOC genuinely is the loveliest salon and would recommend x
I always have a great experience at House of Kennedy. Jade has been my hairdresser for over 8 years, and I wouldn’t trust anyone else with my hair. She always takes the time to understand exactly what I want and delivering beautiful results every single visit. The salon itself is welcoming and professional, and I always leave feeling confident and happy with my hair. I highly recommend both Jade and House of Kennedy to anyone looking for a new salon.
Liam has done my hair both times, colour and cut. He is very friendly, listened to what i wanted done, very professional. Highly recommend him
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