House of Kennedy Crossgates
At 0.01 km
BritSalons — Directory of Beauty Salons & Nail Bars
BritSalons — Directory of Beauty Salons & Nail Bars
For residents of Cross Gates, The Nails & Brows bar serves as a top choice in the field of Beauty Salon. This business is located at 10 Church Ln, covering the area. With a rating of 4.3 from 52 reviews, The Nails & Brows bar demonstrates customer satisfaction. To learn more, we suggest you visit The Nails & Brows bar.
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I've always, always come here for my nails and wouldn't think of going anywhere else. The regular people who do my nails don't seem to be there anymore and the last couple of times I've had them done, I've had to come back a few days after because my nails have chipped badly. I went in today and the man who has done my nails both times, redid my nails but when I left he hadn't shaped them (again) and didn't put a top coat on where it's also not dried properly. Really not happy with this as used to be my favourite place to have my nails done.
Hi Emma, sorry for your experience at my salon. I’m on holiday for 3 weeks at the moment that’s why you didn’t see me at the salon. Sometimes the LED lamp is not working properly or clients don’t place their hands in right, that can cause the gel not dry and chip. We will check our lamp and make sure it still works.
Thank you for your review, we will try to improve our service to satisfy the clients. I hope you will continue to support us as always.
I’d been a regular client for two years and always been very happy with the service. However, my most recent visit was a huge disappointment. Neither of the ladies who’d previously done my nails were there - just a young girl and a young man. The young man applied acrylic tips and gel polish. The gel polish didn’t set properly, despite some of the nails being redone twice. After about half an hour, the polish became dull and it was obvious that several nails were a different colour to the rest. I returned to the salon, and the top coat was hurriedly redone. I wasn’t really happy with them but was assured they were fine. I was made to feel that I was making a fuss about nothing.
They lasted two days before chipping badly with the top coat peeling off. At this point, I was on holiday and ended up having to source a local technician to remove the gel and acrylics.
I will not be returning to this salon. I believe that the young man who did my nails is not qualified or properly trained - very poor service.
Hi Elizabeth,
Firstly I am very sorry for your experience at my salon. We have a problem with one of my LED lamps on the right corner, few bulbs inside the lamp were gone and so the gel couldn’t dry. We didn’t notice it until few days ago because there are few clients got the gel done and were not dry and we checked and changed the lamp straight away.
Due to having another business, I the owner only work at the salon on Thursday, Friday and Saturday. I just hope if you can give us one more chance please come on these days and I will do your nails. Many thanks. Sorry for your experience again.
I came yesterday and I had an amazing experience staff were lovely
Thank you for your review 😍
I came for the first time today to the studio and I couldn’t be happier with the results ❤️ absolutely perfect and just what I was looking for highly recommend
Thank you for your review. We were absolutely crazy busy today but we always make sure bring the best service to our clients
Very quick & efficient. Been a few times, definitely recommend.
A lovely, friendly place. I’ve been coming here regularly for over a year and never been disappointed. These ladies do an amazing job for very reasonable prices. Wouldn’t hesitate to recommend
I went for a brow waxing, not happy with the service.
Didn’t feel accommodated at all! The service was done in a messy storage room, no paper towel o top of the bed, she never brushed the brows specially before cutting the hair! She finished waxing and went out of the room straightaway without showing how it looked on a mirror, I had to look for a mirror and found out she left hair, had to ask her to come back to the room to remove it. Not a good place to do your brows unfortunately.
Hi Sandra. When did you come to our salon for the brow waxing? We are one of the best salon for brows in Leeds as my staffs have very experienced in working with eyebrows. We always asked clients how was the treatment and never let them leave without asking.
Acrylic nail removal - my nails still have acrylic on them, very hard.
Put on a nail colour after and my god, they’re chipped, the lady couldn’t be bothered to file them down so there’s sharp edges and uneven nail.
Refused bank transfer so had to leave my expensive phone to go get cash out. Reason being that manager is on holiday?!
Such a poor service, lady was so disinterested and coughing.
Poor workmanship and customer service
Hi Debbie, I am so sorry for your experience at my salon today. If you had normal colour on your nails after taking off acrylics then it will be easier chipped than gel colour.
I’m on holiday at the moment so my staffs could not maintain the quality of our service. Please accept my apology.
Lena- the owner of the salon
they stuck the wrong sized nail tips on me, cut them shorter than i wanted them without even asking and the sides of my nails are honestly appalling, the nails are raised too high and you can see my natural nail right underneath due to them being raised so high, the man doing my nail tips etc got nail glue all over my fingers i left with hard fingers from the glue, i still have acrylic literally stuck to the sides of my fingers. it felt as though they really rushed my nails and i am unhappy with the outcome.
Hi Morgan, sorry about your experience at my salon on Friday. He was our trainee and it was his first day at my salon, because of that busiest day we could not manage the work done good enough to satisfy you. But I did remember I was asking you again about the length and I did clean the acrylics underneath your nails and you were happy when it finished. However, we will try our best to train our staff better, more practice will make the work perfect. Thank you for letting us know.
Came here to have my finger nails and toe nails done because they were growing out and my usual lady was on holiday. I'm very impressed with the standard of the sparkly shellac nails I was given, all done with the minimum of waiting or fuss. All the ladies working there were lovely. Would be happy to come again. :)
I would give nails and brows more stars if I could!
Hang always does my nails and toes - I always go in with a picture of how I want them and Hang always gets them perfect 😍.
Also I have my eyebrows waxed and tinted … amazing everytime.
Sometimes there can be a wait, but the place is always busy which shows how good they are at their job 🙌🏻
Thank you 🙏🏻
Lovely ladies at The Nails & Brow bar. I had my nails done and my eyebrows waxed. Lovely service, my nails are absolutely gorgeous and eyebrows are perfect. Will definitely be going back!!!
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