Beauty Secrets Spa Godalming
At 0.07 km
BritSalons — Directory of Beauty Salons & Nail Bars
BritSalons — Directory of Beauty Salons & Nail Bars
Those living in Godalming, Chanail Spa represents a top choice in the field of Nail salon. Located at unit 1, 6 Bridge St, Chanail Spa offers easy access for those interested in related services. With a rating of 5.0 from 103 reviews, Chanail Spa reflects customer satisfaction. For more information, we suggest you contact Chanail Spa.
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Fantastic service, wonderful staff and the most gorgeous nails I have ever had, 11/10!
Best nail place I've ever been to. Everyone was so nice and polite. They genuinely seem to care about their clients and I can definitely say that I will be back... likely for as long as it exists! 😊
Lovely staff, coffee offered on arrival and such a nice salon experience. Highly recommend to anyone in the area! Please support this local business.
Can’t recommend enough! Love coming here .
Such lovely staff and salon.
Both manicures and pedicures are brilliant and such nice quality! Great attention to detail, great nail art, and lots of colours!
Thank you so much Hattie, have a lovely birthday ❤️
Have been coming to Chanail Spa every three weeks since moving to Godalming and can’t recommend them enough. Such lovely people and an incredible range of options. My nails are always perfect!
Thank you for your lovely review. We truly appreciate you coming to us regularly and we’re delighted that you enjoy our services and team. Thank you ❤️
Wonderful staff! And fabulous nails!
Thank you so much Chloe 🥰🥰🥰 We really appreciate your support, thank you ❤️
I left the salon with a smile on my face. Thank you for the cutest nail art 🧿
Thank you so much for leaving us a lovely review ❤️ It’s been a while since you’ve left a review, sorry for late reply. Thank you so much again ❤️
I highly recommend Chanail Spa. Tom, Kate and team are fantastic. I’ve been going every month for the past year for BIAB and have loved my nails every single time. They amazingly always last perfectly for a full 4 weeks despite me running after a busy toddler. Everyone is so friendly and I really enjoy the experience :)
Thank you so much Rebecca, sorry about very late reply. We hope you have been enjoying having your nails done with us. Thank you again ❤️
Have been 3 times to this nail salon, good for pedicures but not so good for manicure, on two occasions for manicure, have explained what I would not like in detail, and showed pictures on what I would like plus explained again, simple oval nail with a nude colour gel manicure o thick nails at the end.. on both occasions my nails were filed so badly the shape was absolutely what I have asked them not to, I had to stop the person assisting me and ask if they understood what what I was looking for, nails shape was what what I repeatedly ask no to. One of the ladies took over on one occasion with a very arrogant attitude, no skill to support the damage that was already done and very dismissive of my request that I was paying for. Very disappointed on both occasions, would have been easier to get a plain,, we can't do what you want because we don't know how,, or an apology for the way they deliver their service and costumer service. I have apologised to one of the ladies if she was made uncomfortable by me stopping her ruining my nails, but for how it was handled after I said thank you and payed in full. I strongly believe feedback is part of learning but when you think you know everything.. Obviously you can't get better. Very disappointing.
Hi Bianca,
We’re truly sorry to hear that you were not happy with your nails during your last visit. We also felt sorry for our team that day, as the experience was very uncomfortable for us too.
Our technicians did their best to explain that it isn’t possible to make short, wider natural nails look like the slim acrylic nails in the photo you showed us. We apologised at the time for not being able to meet that expectation, and we even offered to stop the service when it was clear you were unhappy. However, you asked us to continue, so we tried to finish as best we could.
We always aim to be honest with our clients, and we did tell you that we felt nervous and uncomfortable because of how strongly you were raising your voice. It was never our wish for you to feel disappointed — and if you had chosen not to pay, we would have understood.
You mentioned that you normally have your nails done in London. We truly hope you can continue with a technician who understands your preferences and makes you feel comfortable, as we never want a client to leave unhappy.
We care deeply about our work and our reputation, so receiving a 1-star review after we tried our best feels very sad for us as a small business. Still, we appreciate your feedback and will use it to continue improving.
Best wishes,
Chanail.
The best nail salon that I’ve ever been to. Tom and Kate are so welcoming, friendly and incredibly talented. I have been going to Chanail since it opened and I have always been really happy with my nails. The colour selection is outstanding, with every possible colour available as well as a large selection of chromes & cat eye colours. No request is ever too much, if you have an idea (or photo) of what you’re looking for, Tom or Kate will go over and above to make sure you get it. The salon setting is really lovely and calm - as well as being very clean. I wouldn’t ever go anywhere else and recommend Chanail to everyone. A truly fantastic addition to Godalming.
Thank you so much Sophie, sorry for late reply. Thank you for your continuing support ❤️❤️❤️
Absolutely love this salon. Kate, Tom and the team are all wonderful, incredibly talented and accommodating. The salon is relaxing and clean, and you’re always offered a drink on arrival. There is a HUGE selection of colours and services to choose from. Thank you guys for always looking after my nails! Xx
Thank you Courtney
Sorry about late reply
You’ve been always one of our best clients. Thank you for your continued support ❤️❤️❤️
Kate and Tom have a wonderful business that they have grown, they support the local community and are incredibly professional at all times.
❤️❤️❤️ thank you so much Sarah 🥰
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