Lugh Press on Nail
At 0.12 km
BritSalons — Directory of Beauty Salons & Nail Bars
BritSalons — Directory of Beauty Salons & Nail Bars
Those living in Whitechapel, Townhouse Nail Salon, Liverpool Street represents a top choice in the field of Beauty Salon. The address of Townhouse Nail Salon, Liverpool Street at 12 Market St makes it a key hub for Events Venue. Users rate this business at 4.5 stars. To learn more, we suggest you contact Townhouse Nail Salon, Liverpool Street.
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Adeola gave me such a speedy & precise french tip manicure, & let me tried so many different colours!
Thank you so much Antonia for my pedicure today, it felt amazing, my nails looked wonderful. You have a wonderful caring way of doing your treatments. Many thanks 🙏
Tricia
Best and quick manicure in the most beautiful salon. Antonia is amazing, loved the interaction and result
Ani was so helpful and brilliant at her job. Thank you for a great experience
Hi , thank you for taking the time to write Townhouse such a lovely review. We're so happy to hear you had such a wonderful experience with Ani - your thoughtful words will be passed on to the technician. We look forward to seeing you again soon. Love, Team T x
I wanted to love this pedicure because the red colour itself is beautiful, but unfortunately the execution was disappointing. The cuticle work and edges were quite sloppy, especially for such a bold shade where precision matters. The polish flooded some areas around the nail and the shaping was inconsistent across the toes.
The finish looks much less clean and refined than I would expect from a professional pedicure. Overall, it lacked attention to detail and didn’t feel professional. I also paid for a 10 min extra massage and got a 7 min one.
We’re very sorry to hear that your pedicure did not meet your expectations, particularly regarding the finish, attention to detail and the additional massage treatment you had booked. We appreciate you taking the time to share your feedback, and we’re disappointed to learn that your experience fell short of the professional standard we aim to provide at Townhouse.
Our Customer Care team has attempted to contact you directly, however we have been unable to locate your details. Please do reach out to us at [email protected], as we would value the opportunity to learn more about your visit and work towards a resolution. Love, Team T x
I went to my first appointment, and I chose the BIAB pink, and the polish is finished, and a tiny bit is left, so the service did an overlay on my nails, which does look so bumpy and ugly. She should have taken responsibility to tell me to pick another colour before the polish finished. I wasn't happy after all, and I asked them to do it again with another colour in the second appointment.
I attended the second appointment, and the same service decided not to do my nails again. She picked a worker to do their nails, giving a good excuse not to do mine. Unfortunately, another service said she can't remove my biab, and she has asthma, as I do not understand why she is working there due to her health condition. What was the point of booking me on the second appointment? They were wasting my time attending for nothing. I paid £89 for something worthless.
They booked me for the third appointment the next day. I met the executive manager, whom I was not happy with, too, because I told her I wanted to remove BIAB and put gel in a variety of colours, and she said she couldn't remove BIAB because of the extra time. Later, she changed her mind and decided to do it. While she removed my BIAB, she was hurting all my nails, which was very cruel to me. The new gel colour looks bumpy, has no file shape on my nails, and she forgot to remove a tiny BIAB before reapplying it.
The services were not treating me nicely after I had been going to this place for one year and a few months. At the end, they gave me a complaint and were unfriendly so that I won't come back.
I am very dissatisfied with this place, as the staff were treating me like a fool. I went to the toilet, and the hand dryer is not working, and the toilet is very stinky as they have not cleaned properly. How shameful they are in treating their place and other customers.
Currently, they have lost a customer. I am glad that this review helps me to write down the right complaint to support the other community.
We’re very sorry to read about your experience and disappointed to hear that your recent visits did not meet the standards of service and care that we strive to provide at Townhouse. We appreciate you taking the time to share such detailed feedback regarding both your treatments and your overall experience in salon.
We understand how frustrating it must have been to attend multiple appointments and leave feeling dissatisfied with the results and service provided. Please be assured that all client feedback is taken seriously and shared internally with the relevant teams as part of our ongoing commitment to improving our customer experience.
Our Customer Care team has attempted to contact you directly, however we have been unable to locate your details. We would really welcome the opportunity to discuss your experience further and work towards a resolution. Please do contact us at [email protected] at your convenience. Love, Team T x
Adeola was so lovely! Relaxing service! Definitely will be back again
Hi , thank you so much for your kind review. We are so pleased to see Adeola has provided an excellent experience for you, this will be passed on to the Salon Manager and Technician. We cannot wait to see you again! Love, Team T x
Fab pedi!
Hi there, thank you for your lovely feedback. We hope to see you again soon. Love, Team T x
had the most amazing pedicure experience with Ani! the pedicure was stunning my feet felt so soft and she was soo gentle and handled my ticklish feet amazingly hahah
Hi , thank you so much for your kind review. We are so pleased to see Ani has provided an excellent experience for you, this will be passed on to the Salon Manager and Technician. We cannot wait to see you again! Love, Team T x
Had a really lovely pedicure with Ani. So happy with my result thank you Ani!
Hi , thank you for taking the time to write Townhouse such a lovely review. We're so happy to hear you had such a wonderful experience with Ani - your thoughtful words will be passed on to the technician. We look forward to seeing you again soon. Love, Team T x
Lovely salon, Rebecca was great.
I like that Townhouse offer the express option, to avoid cuticle cutting and to make it a bit quicker
Hi , thank you so much for your kind review. We are so pleased to see Rebecca has provided an excellent experience for you, this will be passed on to the Salon Manager and Technician. We cannot wait to see you again! Love, Team T x
Thank you Lucy for the amazing result!
Hi , thank you for taking the time to write Townhouse such a lovely review. We're so happy to hear you had such a wonderful experience with Lucy - your thoughtful words will be passed on to the technician. We look forward to seeing you again soon. Love, Team T x
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