Master Beauty and Nails

Lucy LUX

2026-03-22

Google

I had a terrible experience at this nail salon. I walked in saying I had a booking, and instead of checking my online appointment, they sat me down and started the pedicure straight away. Only after starting did they check and tell me the booking wasn’t actually with them. At that point, I had already paid online, which made the situation even more frustrating.

The pedicure itself was incomplete and very poorly done. The girl who worked on me clearly lacked experience, and the overall service was far from professional.

On top of that, I was charged £30 for a basic pedicure that wasn’t even properly finished. The whole experience felt disorganised and misleading. Honestly, “Master Beauty and Nails”… master of what? Definitely not customer service.

I feel completely overcharged and disappointed, and I would not recommend this place at all. If I could give less rate I definitely would do it !

Sibel Arif

2026-03-11

Google

Worst experience of my life they rejected doing my nails for no reason the lady literally told me she wouldn’t do my nails even though she had no clients there she said she didn’t want to do MY nails and for me to leave there was absolutely no reasoning and also she started getting mad at me about how she charged 5 pound more then her website was. Horrible experience ever never go!

Elizabeth Nwobu

2026-02-01

Google

Wow! I can safely say these are the best nails I've ever had. The lady did an amazing job colour-matching to the inspo I gave her, and the service she provided was excellent! She spent a good amount of time buffing the nail, and it really shows in the finish, very smooth and clean. The price is quite affordable, given the high quality of service and finish. It's my first time coming here, and I will only be coming here! Definitely recommend :)

Julie Vieilledent

2026-01-13

Google

Very well done!

cherrycherry

2025-12-23

Google

They all Started chipping on day 3 - waste of money

权亿锦

2025-12-12

Google

Great manicure and pedicure positive experience.👏👏👏👏

Lin Qi

2025-11-24

Google

Brilliant Body Massage and nail services.

Surprised Find out full body massage service and nail polish in the same shop. Massage room is very comfortable and relaxing. Kindly staff treat me the best. Will come regularly to have nails done then body relaxing massage.

Love it!

Cami Magee

2025-11-23

Google

READ THIS BEFORE GOING PLEASE!
2 days ago my friend and I went to this salon on a whim as we wanted our nails done while we were in London. 100% should have read reviews first and trusted them.

I got a gel manicure and my friend got a full set. Mine was 33 pounds and hers was 40 and they were both way over priced for what we got. I am a personal nail tech in the US and I have never had such a bad experience with going back after every nail of my friends fell off in 1 day. They easily fell off because the lady forgot to buff her nail beforehand so they didn't stick right. We are leaving today so we went back on our way to the airport to show them and ask for a refund. We weren't going to leave a review but we were met with immediate hostility. The ladies ganged up on us saying it was our fault they fell off. They refused a refund and said it was our fault we were leaving and didn't have time to redo our nails. They were yelling at us even thought we were not yelling and just asking for a refund before we leave.

Other notes- the mats are dirty, the tools dont come out of sanatizer before they use on you, they talk behind your back, and get mad when you don't pick a color quickly.

0/10, I've been to many salons, do not go here please! You will not have a good experience!
I have a video for proof of them yelling at us but unfortunately it is 6 minuted long and will be sent to sanitation people so hopefully they shut this place down! It is awful!

philippine Bocquel

2025-11-17

Google

Extra-fees scammers be careful.
Shellac BIaB gel manucure booked on treatwell , manicure done is not BIAB and in addition (despite the 35 £) at the end of the manicure once everything was done they forced me to pay extra £8 for simple cat ligne design. This is not written in their color booklet or not even announce when you choose your color. They trick you at the end and became unfriendly when you say it is not transparent. They clearly know what they do. Cat eye is not a new gel polish technique.

Hannah Flynn

2025-11-11

Google

Nails peeled off within 24 hours

Nimco Warsame

2025-10-21

Google

Disappointed with my first visit. Booked a pedi and mani online via Vagaro appt for £35.

The appointment was rushed cuticle work on my feet was done in under 10 minutes, and I had to ask her to take more time as there was still visible work needed.

She used a cheese grater on my feet, which was painful and unprofessional. The nude colour I requested wasn’t used, and overall attention to detail was lacking.

At checkout, I was charged £46 despite showing my £35 booking confirmation. Staff claimed it wasn’t their salon even though the address and contact info matched.

Poor service and misleading pricing. I won’t be returning.

Ann

2025-10-18

Google

I got my acrylic nails done here two days ago, and one of them has already fallen off. The lady who did them was very chatty and seemed more focused on talking than actually paying attention to my nails.

The first issue I noticed was that from my cuticles to a small part of my natural nail was left showing, which made it look like I already had regrowth even though I had just had them done. When I asked her why my natural nail was showing, she said, “You should’ve told me before.” But honestly, do I have to tell a nail technician how to do her job properly? When I looked around, none of the other customers’ nails looked like that. I pointed this out, and one of her co-workers who I believe is the manager came over, looked at my nails, and said something to her in their language. I think she probably told her to fix it, because the lady immediately started filing and trying to redo them.

After that, she made the color darker than I had asked for. I wanted a light brown shade, but it ended up much darker. The polish also wasn’t even some parts were thicker than others, and the shaping wasn’t consistent.

I paid £40 for a simple set, which I think is overpriced. Another customer told me she paid £37 for a more detailed design. It made me wonder if I was charged differently because I’m a different race, since the other customer was Asian like the staff.

What really made me write this review is that one of my nails has already fallen off after just two days, and the rest are starting to lift up too even though I’ve been really careful with them. Overall, the service, quality, and price were all disappointing. I won’t be returning.