Mothers Inc
At 0.31 km
BritSalons — Directory of Beauty Salons & Nail Bars
BritSalons — Directory of Beauty Salons & Nail Bars
Beauty Plus and Tanning is a business recognized in Nunhead, dedicated to providing solutions in Nail salon and Beauty Salon. The address of Beauty Plus and Tanning at 30 Forest Hill Rd makes it a key hub for Tanning salon. With a rating of 4.6 from 106 reviews, Beauty Plus and Tanning demonstrates customer satisfaction. For more information, it is recommended to visit Beauty Plus and Tanning.
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Always an amazing experience at Beauty Plus.
Very relaxing Gel Pedicure with Fatima. Pleased with the result.
Thank you Heather :)
Karla did a facial for my son and he was extremely happy with the experience. She was very professional, gentle and made him fell comfortable. She really cares about her clients. We will definitely come back. ❤️
Such a great experience and lovely nail technician Claire, she was very patient and offered ideas for my gel manicure. Highly recommend
New to this area and so glad I found this salon. Really nice staff and comfortable reception area and rooms. She made me feel comfortable and was super quick! Thank you!
Hi Laura, thank you so much for taking the time to write us a review! We are so glad to read your first experience with us was so positive. We hope to welcome you again very soon 🤍
Claire was very friendly and done a wonderful job on my nails
Hi Paula! Thank you so much for taking the time to write us a review. We are glad you are happy with your experience 🤍
Amazing service. with excellent results and really lovely staff ! Highly recommend .
Beautiful service and amazing product and friendly care
I am extremely disappointed by the lack of accountability I’ve experienced after politely requesting a refund due to my nails being smudged.
Both the stylist and I tested the nails before I left to ensure they were dry, and I was under the dryer for an extended period. Despite this, the nail polish is already peeling. This is unacceptable.
I have emailed you regarding this issue and have received no proper response. I have been a loyal customer with no previous problems until now.
I am fully aware that nails can smudge, but they should not have after being under the dryer for so long. That is why I requested a refund, yet the conversation keeps being deflected to your receptionist. This is disrespectful and ignorant.
Regarding your receptionist: please review your CCTV footage. You will see that I approached the desk before leaving. Your receptionist said nothing and did not even acknowledge me. Only Fatima said goodbye. Her behavior was unprofessional and, frankly, intimidating.
Your front-of-house staff’s behavior is visible to all customers and reflects poorly on your business.
Shame on you for handling this matter so poorly.
I will re paste management team response down below to the previous review written by user Steph:
“The receptionist who is screwing everyone when they walk in with the horrible pink blusher is very scary…Nail polish is ridiculous & goey (Fatima is very kind)”
This review was written before email sent.
Beauty Plus Management response:
Hi Stephanie,
We appreciate your feedback and take customer concern very seriously. Following your review, we conducted a thorough investigation, involving discussions with the staff on shift today during your visit and a review of the CCTV footage.
Our team recalls that you were warmly greeted upon arrival, and our receptionist kindly suggested prioritising your waxing before your nails. Throughout your procedure, you seemed content and showed no sign of dissatisfaction.
It was noted you opted and prepaid for regular polish on both your hands and feet. You did dry under the fan allowing the polish to dry as much as possible. However reviewing CCTV you decided to put on your converse which may have contributed to smudging.
We value open communication and are here to address any concerns but we believe it’s crucial to maintain a level of respect. And the comment towards our receptionist is extremely disrespectful and rude!
Our team made attempts to contact you for further details after the review you have written here on Treatwell as well as google. As well as replying to your email about a refund you requested due to smudged nails.
You did not address the situation for us to understand why you were unsatisfied!
Threatening us with these kind of reviews and sending us an email that you will raise a dispute with your bank to get a refund, won’t make management refund you with no valid reason. Especially after investigation and seeing there was no problem at all during your visit.
Thank your for your cooperation
Sincerely
Beauty Plus Manager
Always very happy with the treatments provided by Karlla and her team. Lovely Donna and then a fantastic classic pedicure by Fatima.
Relaxing experience, Cristina is lovely and gave a me a wonderful Gel manicure.
I’ve been having regular facials with added milia removal for a few years now. Karlla provides a consistently excellent service and makes the experience as comfortable as possible with her care and passion for this treatment. My milia has greatly reduced thanks to this, which has boosted my confidence and also allows eye make up to go on much smoother. 5 stars, thank you again Karlla!!
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