Luminis Beauty Spa Chislehurst
At 0.02 km
BritSalons — Directory of Beauty Salons & Nail Bars
BritSalons — Directory of Beauty Salons & Nail Bars
In the business directory of Chislehurst, stands out Gloss Chislehurst, a business focused on Nail salon. The address of Gloss Chislehurst at 14 High St positions it as a strategic spot for the industry. For a reliable service, Gloss Chislehurst maintains a firm commitment to excellence in Nail salon. To learn more, it is recommended to contact Gloss Chislehurst.
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Comparing options? Discover our updated ranking with the Top 3 best Nail salon in Chislehurst .
Lovely nail salon, always a great service and staff are very friendly!
My first time visiting this salon was a breath of fresh air. Very polite, friendly, professional nail technicians who made me feel comfortable and did a brilliant job on my hands and feet. Very organised and welcoming. I will definitely be back and I would recommend 100%
Hi Deb,
Thank you so much for your generous review and thanks for choosing us. We’re thrilled you enjoyed your visit and hope to see you again soon!
Kind regards,
Gloss
Lovely atmosphere, nice staff, quiet, friendly relaxing and of course good service. Love my nails🥰
These girls are so lovely and extremely helpful and polite
Hi Jill,
Thank you so much for taking the time to leave us a review! We’re thrilled you enjoyed your treatment and appreciate your kind words. Thanks for choosing us!
I usually do my nails at home or I go at a nail bar only once per year when we are on a holiday, but this time my hubby booked the experience for me and it turned out amazing. The girls are lovely, gentle and very very kind. The mani and pedi are just perfect, exactly what I wanted them to look like. Thanks so much, Girls! You rock the nails in the area! Xxx
Hi Dimana,
Thank you for your review. We hope to see you again soon!
Kind regards,
Gloss
Always love my nails at gloss! Chloe is a perfectionist, and all of the girls are welcoming & friendly. I can usually always find a fault in my nails but I never have done when Chloe (or Emma) does my nails! They never keep you waiting like some salons & the shop itself is so nice & clean - definitely recommend Xx
Hi Maia,
Thank you so much for your review. We look forward to seeing you again soon!
Kind regards,
Gloss
Great service as always today - love my biab nails and gel pedicure! Would highly recommend Emma and the rest of her team.
Hi Jo,
Thank you so much for your review. We look forward to seeing you again soon!
Kind regards,
Gloss
Extremely bad experience at Gloss Chislehurst on the 25th of April 2024. I am amazed this business has such a high overall score... The worst experience at a nail salon I had in more than 10 years, take this into consideration before booking!
Before booking, I went to the salon personally to take to the technicians about what I wanted to achieve and they booked me in for acrylic take-off, BIAB gel and polish and express pedicure. They told me everything will take 1.5h. From the moment I walked in for my appointment, I felt really rushed as if they didn't allocate enough time for me. The express pedicure was the only decent service I received (hence the 1 star).
The BIAB gel was incorrectly set on my nails, which deformed the shape of my natural nails making everything look and feel clumpy. This is probably because their gel was old as they had to constantly heat it up on the little electric radiator they had in the venue. My nails never looked so bad in my life and I don't know if it was just the technician that needs more training or better products (or just stick to gel polish).
I paid £90 for everything, which is a complete rip-off for the service received. I hope this review helps other customers looking for a good salon. What a shame, Gloss Chislehurst!
I’m sorry you’ve had this experience under our care. It’s a shame you couldn’t come to us first and give us a chance to rectify the matter as we are always welcoming of feedback and strive to make better any issues.
Our overall high ratings are a testament to our work. Your case was unfortunate and if anyone was to leave dissatisfied I would encourage people to get in touch with the manager personally via email, telephone or social media platforms. If the response from the manager is not satisfactory then further steps like an online public review would seem a fair approach.
You did not make us aware that you were unhappy with your nails at the time of your appointment. Regardless of whether you didn’t feel comfortable speaking up at the end of your treatment or you felt too rushed, we do have other means of contact and a manager you could speak to via email. Your choice of words publicly are scathing and damaging, it has impacted the technician and knocked her confidence who should have been given a chance before being humiliated online.
To warn off others from coming to us could affect us and put people out of jobs and us out of business. Rest assured we had already been working on offering further training to newer and junior staff which recently took place and will continue to provide.
I hope that in future you will raise any issues to the person in charge of the establishment first and give them a chance to make better before writing this kind of a review.
We would like to offer you a reimbursement for the acrylic removal and BIAB treatment you were not satisfied with and wish that you find satisfaction elsewhere.
Please email your card details and a refund will be processed: [email protected]
Kind regards
Gloss
Emma and the team do such a nice job! I always end up with beautiful nails and very happy after my visit. Thank you so much!
Hi Marianne, thank you! We hope to see you again soon!
Excellent pedicure & manicure today! Lovely staff! Would highly recommend.
Hi Ben, thank you! We hope to see you soon!
Gloss is the only place I go for my manicure and pedicure as they always do a great job and lots of attention to detail. They’re really friendly and I’ve never felt rushed in any way. It would be great if they had a website for online bookings as it can sometimes be difficult to get through on the phone; and if they could offer card payments that would be great!
Hi Sarah, thank you for your kind review and suggestions. We hope to see you again soon!
Let’s start with that, I’m not the easiest costumer (I have high expectations and I’m always short of time)
Emma and the team are just amazing
They are professional also really friendly. Always accommodate my bookings- even when I have to change time or service.( and my nails can last over 3 weeks without chipping- if have too…)
Highly recommend them, they are all amazing!
Hi Nikolett
Thank you so much for your wonderful review. You are a pleasure and as a paying customer you have every right to have high expectations, we appreciate you!
Kind regards
Emma
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