Name: Citrine' Spa Basingstoke
Address: Citrine' Spa Basingstoke, 6 Winchester St, Basingstoke RG21 7DY, Basingstoke, Hampshire, RG21 7DY, GB
Telephone: +441256475379

GA

Gabi Anna

2026-05-18

Google

Really pleased with my nails every single time. Staff are friendly, and take less than an hour to get the nails done which is amazing as the quality is always outstanding !

Owner Response:

Thank you, Gabi, for your wonderful review! We're delighted you love your nail extensions, acrylic nails, gel manicure, pedicure, and nail designs every time you visit. Our team always aims to provide friendly service and outstanding quality. Thank you for supporting the best nail salon in Basingstoke!

Citrine' Spa Basingstoke
6 Winchester St, Basingstoke RG21 7DY

GR

Gracie Rackley

2026-04-30

Google

I love this nail bar. And my experiences are always the best but I got a full set of acrylics today on the 30th April 2026 and at first I loved them but then I looked and noticed that some of my nails are still sharp and I asked for no sharp edges because of my line of work, the nail on my ring finger on my left hand is uneven, it took 3 different nail techs to do my nails. The French tip is lovely however it felt very rushed and it’s quite thin. I appreciate my nails are short and it’s hard to work with short nails but I didn’t think they wouldn’t have been this bad. Now I didn’t want to complain as it was the end of the day and the staff just wanted to go home and I appreciate that, having a long day at work being at work and staying longer than closing time is not what you want because I feel all of that. I said I was happy this time round but I wasn’t, I just didn’t want anyone else having to stay later because I wasn’t happy. I’m just wondering is there anything that could be done? Again I love coming to this nail bar and I will come back just I wasn’t too happy this time round

Owner Response:

Thank you, Gracie, for your honest feedback and continued support. We’re sorry to hear your acrylic nails didn’t meet expectations this time. Please do contact us—we’d love to fix this for you. At Citrine' Spa Basingstoke, we’re committed to high-quality manicure, pedicure, BIAB, acrylic nails, gel colour, and nail art, and being the best nail salon in Basingstoke.

Citrine' Spa Basingstoke
6 Winchester St, Basingstoke RG21 7DY

A

Abbie

2026-03-31

Google

Had a couple of good experiences prior but after my last two visits, I won’t be returning.
My acrylics have been very thick and bulky. One even chipped two days after an infill. They don’t take the time to clean under the nails or finish the job. One of the ladies is very sweet but the attention to detail has let them down.

N

Najla

2026-03-04

Google

I always book at least couple weeks before going. Last time I booked, I have showed up 3 mins before my booked slot but I had to sit and wait for over 25 mins because every technician was already busy. About three people showed up who didn’t have booking and asked if they had time to do their nails and they were told yes and to sit down and these people had to wait for 30+ mins because it was already busy! Why say yes instead of asking them to come back in half an hour when you know you’re busy and there’s a queue? Also, if running late, it would be polite to call people who are booked in and let them know about it so they don’t rush to make it on time their side. Saying just “sorry” is not enough because it’s a waste of time and simply frustrating. This said, when it comes to quality of work, it’s a massive hit or miss in this place. There are two ladies who have been working in this place for long time (I’m really sorry I don’t know your names, I believe one of them might be the owner) and nails done by them are always 10/10, but unfortunately there is no option to chose who you want your nails to be done by and sometimes my nails end up not being done very well and chipping off/breaking quickly even though I got BIAB which should be keeping it strong. I would suggest training your staff more, paying more attention to detail and maybe get everyone to book instead of just letting people show up whenever they want to so then the nails are done properly and not rushed.

Owner Response:

Thank you, Najla, for your feedback and for visiting us again. We’re sorry about the waiting time and truly appreciate your suggestions regarding bookings and service. We’re glad you value the quality of our work, and we will continue improving our nail services including manicure, pedicure, BIAB builder gel, acrylic nails, gel colour, nail extensions, and nail art. Our goal is always to deliver the best experience at the best nail salon in Basingstoke.

Citrine' Spa Basingstoke
6 Winchester St, Basingstoke RG21 7DY

TW

Tracy Winyard

2026-03-01

Google

I booked an appointment at 10am as I had other places to be for this morning, as far as I know that's the time you open? And all positions were full, I waited until 10.25am and no sign of being seen, people book for a reason and this isn't the first time this has happened
I accept that appointments can overrun throughout the day but not the first one, you had 4 people working with 4 sitting and me waiting, I had booked, so I can only assume one of these ladies was a walk in
Why have a booking system if you accept walk ins and then can't see the people who bothered to book
Disappointed 😞

NK

Natasza Kosakowska

2025-12-01

Google

Edit: this was my natural nail and upon further visit to "fix" these nails, I had to pay again.
Also no cuticle work was done and the nail has gel underneath it making it very uncomfortable.

The whole experience felt very rushed, and without attention to detail, and in a weird atmosphere. I asked for dipping powder, to avoid using a UV lamp and a UV lamp was used.
Not worth over £40 unfortunately. Will be looking for a different place

Owner Response:

Dear Natasza,

We sincerely apologize for any negative experience you had during your recent visit to our salon. Your satisfaction is our top priority, and we strive to provide the best possible service to all of our customers.

We understand that you may have had concerns regarding the use of UV light for dipping powder and other services. To clarify, UV light is essential for curing and setting these types of nail enhancements. If you prefer to avoid UV light, we offer full sets with regular polish or can apply polish to your natural nails.

We are committed to ensuring your satisfaction. If you are not completely happy with your nails, please do not hesitate to contact us at 01256 475379 or send a text to schedule a complimentary redo.

Thank you for your feedback. We value your business and hope to have the opportunity to provide you with a positive experience in the future.

J

2025-11-29

Google

Would not recommend- very difficult to get a simple design

Owner Response:

Dear J,

Thank you for taking the time to share your feedback with us.

As one of the leading salons in Basingstoke specializing in intricate nail art, we hold our work to a very high standard. We are sorry to hear that your experience did not reflect this. We believe there may have been a misunderstanding regarding your design request, and we would appreciate the opportunity to clarify this with you.

Please contact us at [email protected] so we can look into this further and ensure you are satisfied with our service.

Best regards,

The Team at Citrine Spa Basingstoke

V

Vinix

2025-11-23

Google

Good service

Owner Response:

Thank you, Vinix, for your kind words! We're delighted you enjoyed your nail extensions. At Citrine' Spa Basingstoke, we offer expert manicure, pedicure, BIAB, acrylic nails, gel colour, and nail art. Proud to be the best nail salon in Basingstoke!

Citrine' Spa Basingstoke
6 Winchester St, Basingstoke RG21 7DY

LC

Larisa Cociuba

2025-11-16

Google

I regularly went to Citrine’Spa in the last 5 years. However, their services degraded in the last year. The equipment they use is not properly sanitised, they are always rushing, always speaking in their language which I find extremely rude. This is a massive lack of respect for the customers.
They are offering 10% discount to people to leave positive reviews which again shows a lack of professionalism. Reviews should be real not impacted by discounts.
I would be interested to know when was the last time they had an inspection from the relevant authorities as there are multiple issues that should be addressed in this salon. However, I will never return to this salon.
Quality should be prioritised over quantity, but quality in this place is an unknown practice.

Owner Response:

Good morning Larisa,

Thank you very much for taking the time to share your feedback. We read your comments with sincere regret, as it is always our goal to provide exceptional service, and we are truly sorry to hear about the inconvenience you encountered during your last visit.

We want to first offer our deepest apologies that you felt disappointed by the quality of the service and the staff communication. We understand how frustrating this must have been, and we are immediately taking steps to address your concerns:
* Staff Training & Language: We are reinforcing our professional training and communication guidelines with all team members to ensure a welcoming, professional, and clear environment for every client.
* Service Quality: We are reviewing our new staff onboarding and quality assurance processes to guarantee that every service meets our high standards.
Regarding your concern about hygiene and tools, please allow us to briefly clarify our commitment to safety. We strictly adhere to the highest sanitation standards: we use single-use pedicure kits and disposable tools where possible, and all reusable metal instruments are continuously sterilized using an autoclave and professional-grade solutions. We meet all required health and safety regulations.

We were genuinely saddened to hear you decided not to return, especially after being a loyal customer for many years. We truly value your long-time support and hope you remember the times we were able to go the extra mile for you, such as when our team opened the salon on a closed Sunday to fix your toes nails before your holiday.
Your satisfaction is our top priority. If we fail to make a customer happy, we never want to charge them for it. We wish you had reached out to us directly while you were in the salon, or immediately after, so we could have arranged a complimentary re-do or found another way to make things right for you. We would still like to offer this opportunity.

Finally, concerning the customer review incentive, the 10% thank-you discount is genuinely given to customers who express satisfaction with their service, as a simple appreciation for their time. We do not require or ask for a positive review.

Thank you again for holding us to a high standard. We wish you the best in finding a salon that meets all your needs.

M

2025-11-07

Google

I’ve been going to Citrine for about a year, but after my most recent visit I won’t be returning. I asked to have my acrylics removed and to receive a manicure without nail polish. What I received was not a proper manicure.

My nails were left uneven, not rounded as requested, and extremely dry. No oil, moisturiser, or aftercare was provided, and I can still feel leftover acrylic on my nails, meaning they weren’t removed properly. My skin even turned white during the removal process, which makes me think my hands were placed directly into acetone—something that should be done with more care and better technique.

I was also told in the past that acrylics don’t damage nails if removed correctly, but mine now look awful after their removal. The whole experience felt rushed and careless, and it seemed as though the level of service drops dramatically once you’re not paying for new extensions or polish.

I needed the acrylics taken off because of an upcoming operation, and I expected a basic, proper manicure. Unfortunately, this salon did not provide that. Very disappointing overall, and I’ll be going to a trained nail technician elsewhere who actually prioritises nail health and proper technique.

Owner Response:

Dear M,

Thank you for taking the time to provide detailed feedback regarding your recent visit. We sincerely regret hearing about your disappointing experience, and we are truly sorry that we failed to meet your expectations, especially after you have been a loyal customer of Citrine for the past year.
Please accept our deepest apologies for the issues you encountered, particularly the inadequate acrylic removal and the poor finish of your subsequent manicure. The detailed problems you described—including uneven shaping, dryness, residual acrylic, and the concerning issue with acetone contact—are completely unacceptable and fall far below the high standards we set for our team.
We are immediately launching a full internal review of our removal and natural nail care procedures based on your comments. We want to assure you that:
* Proper Technique is Essential: Direct and prolonged skin exposure to acetone during a soak-off is incorrect and can be harmful. We are retraining our staff on safe and careful soak-off techniques to protect the surrounding skin.
* Natural Nail Health: A thorough, basic manicure must include moisturizing oils and lotions, especially after an acrylic removal. We apologize this essential step was missed, leaving your nails feeling dry and damaged.
* Service Priority: We absolutely should not lower the standard of service for any appointment. Your feeling that the service was rushed and careless is a clear indicator that we failed to execute a fundamental service properly.
*
We recognize the importance of having healthy, clean nails for your upcoming operation, and we are deeply sorry that this stressful time was made worse by a poor salon visit.

We value your previous loyalty, and we want the opportunity to make this right. We would like to invite you back—free of charge—to have one of our most senior technicians perform a comprehensive Restorative Nail Treatment. This service will include a proper removal of any remaining acrylic residue, careful reshaping of your nails, and intense moisturizing and strengthening care to address the dryness and damage you experienced.
Your satisfaction and nail health are our top priorities. Please contact us directly via Instagram , messenger or at [email protected] so we can arrange a time for your complimentary restorative treatment.

DD

Donna Dyer

2025-11-03

Google

Amazing salon helpful friendly professional staff x always a pleasure thank you all

Owner Response:

Thank you, Donna, for your lovely review! We're delighted you enjoy our friendly and professional service, along with your nail extensions and foot massage. At Citrine' Spa Basingstoke, we offer expert manicure, pedicure, BIAB, acrylic nails, gel colour, and nail art. Always a pleasure to welcome you to the best nail salon in Basingstoke!

Citrine' Spa Basingstoke
6 Winchester St, Basingstoke RG21 7DY

AC

Amber-Rose Cook

2025-11-03

Google

Very welcoming nice environment would come back again

Owner Response:

Thank you, Amber-Rose, for your kind review! We're delighted you loved the welcoming atmosphere and your acrylic nails. At Citrine' Spa Basingstoke, we offer expert manicure, pedicure, BIAB, gel colour, and nail art. We look forward to welcoming you back to the best nail salon in Basingstoke!

Citrine' Spa Basingstoke
6 Winchester St, Basingstoke RG21 7DY

Citrine' Spa Basingstoke

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