Serenity House
At 0.25 km
BritSalons — Directory of Beauty Salons & Nail Bars
BritSalons — Directory of Beauty Salons & Nail Bars
Among the commercial offerings in Widnes, stands out WIDNES NAIL ART, an establishment focused on Nail salon. The location of WIDNES NAIL ART at Unit2, 50 Liebig Ct, Widnes Rd positions it as a strategic spot for the industry. If you seek quality, WIDNES NAIL ART maintains a clear commitment to excellence in Nail salon. For more information, we suggest you contact WIDNES NAIL ART.
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I’ve been going to the salon for the last 10 mths, everyone is lovely especially linh, great service…they get to know you and make it even more personal. I’d never go anywhere else now
I went here as I needed my nails doing back at the start of the year and I never had a problem with the young girl she was polite and was more than helpful I was always happy how she’d done my nails the past 3/4 times however then comes today when the owner (hai) did my nails I’m going to try and summarise the best I can,
If I could give 0 stars after today’s encounter i most definitely would’ve 👍🏻
I arrived at around 10 o’clock wanting biab Infills and gel colour, when I sat down she started taking the length of my nails which I never asked for so I asked for her not to take any length away,
after 20 minutes my nails were done she was rude throughout the whole service, caught my skin multiple times!!
I explained I wasn’t happy with the service as I feel they were rushed and were not up to the normal standard they were not neat and had gel and biab all round my cuticles and fingers they were messy not even smooth however she became extremely rude and started shouting at me while my daughter was sat next to me!!!
She offered to fix them but would have to cut my nails down even more!! Which again I expressed I didn’t want any length took off again she started raising her voice even more telling me I have to pay telling me also shouting to go ahead and write a bad review originally I wasn’t going to do this however was when she overstepped the mark,
she walked off and started doing someone else’s nails one of the young girls in the shop was helpful came and sat down and asked if I wanted her to sort my nails which I agreed to this was around 10:30/10:35 this lovely girl took the awful application off and started repainting my nails she done my right hand and had just started on my left pinky when “hai” came back over grabbed the polish off the worker grabbed my hand/wrist and again started becoming very rude telling me it was the fact i didn’t like the colour she had applied previously as i got a different colour put on (which it wasn’t the colour at all it was the whole application)
she took the lamp which my other hand was in away in an extremely aggressive manner she then grabbed my hand again and told me to let her take of the colour which I told her to not touch me and pulled my hand away, again my daughter was present!!!
She then carried on shouting and being rude to me telling me I just wanted free nails (I’ve always paid and tipped!!!) telling me to go and write a bad review and to call the police if I want to because she doesn’t care still shouting and becoming louder I told her multiple times through out this to please stop shouting at me as I wasn’t shouting at her and please not to shout infront of my daughter her response was my daughter shouldn’t be in the salon (I’ve never been told this and my daughters been in there before with me and nothing was said on any occasion I would’ve respected it if it was) not that it is ok to speak to someone so rudely and raise there voice the way she did if my daughter wasn’t present.
She told me to leave and to never return which I most definitely will not be 👍🏻👍🏻 I would advise anyone else to avoid I took myself to another salon who the customers in there also expressed how rude she has been to them.
There’s no need for rudeness when someone expresses they’re not happy with a service which they are paying for (I didn’t end up paying due to her telling me not to and to leave) and I left with my nails not even cured still tacky and half a hand done 👍🏻
She’s rude to her customers and rude to her staff
AVOID!!!!!
We’re sorry to hear that you were unhappy with your experience.
There was unfortunately a misunderstanding during the consultation regarding the nail shape, length and colour choice, and despite our efforts to adjust the service multiple times, we were unable to reach a result that you were happy with.
As a salon, we always try our best to accommodate our clients professionally and respectfully, including offering further adjustments during the appointment. However, when it became clear that we could not meet expectations on the day, the service was discontinued and no charge was made.
We genuinely wish you all the best and thank you for your previous visits to our salon.
Popped in today on the off chance they had a walk in appointment available.
I was greeted by Linh who was very polite. Sat me down, offered me a drink and asked what I wanted. I wasn't persuaded to have something else (this is what I have found in other salons) I went with a simple french acrylic with a thin line of pink to make the white pop. Linh made conversation with myself, which I thought was lovely. (Again in other salons, I have felt ignored) Not only did Linh make me feel comfortable but also the owner came over and explained a treatment and the males next to me whom we're practicing techniques, involved me in their conversation and showing me their nails.
The salon is very clean with a big open space for people who are waiting. It wasn't busy today but nice to see a seating area for when it is busy and not having to stand around.
Only recommendation I would have is, when I came to choose the shape of my nails, there was only a small poster and unfortunately I don't have the best eye sight so I couldn't see it. Maybe some bigger posters or some on the desk so that people with bad sight like myself could see 🤣
However, I was able to pick a style as I explained what I wanted and Linh explained the shapes of the nails on offer.
This wouldn't put me off coming back.
Bonus that they open bank holidays and do a loyalty card for repeat costumers.
Thanks again for my beautiful nails 💅
Had our 3rd set today and love them! Nails always last and are always perfect, staff always do every little detail we ask for so happy with them! can’t wait for our next set!
(FIRST TIME TRYING HERE) Don't go here unless you wanna be spoke to like crap and talk about you in own language Absolutely disrespectful won't be going back
Hi Chloe,
We’re sorry to hear that you felt uncomfortable during your visit.
Our salon is a family-run business and our team members sometimes speak our native language to each other while working, which is never intended to be disrespectful or directed at any client.
We always aim to treat every customer with respect and provide a welcoming environment. We’re sorry if this was not your experience and wish you all the best.
I go here to have my nails done because a friend recommended me this placs, the first time was with a lady with black and pink hair and she was gentle and nice and made my nails look really nice, after that i had my nail done by a guy who was really rough with my nails and constantly pressed down way to hard on my nails when using the electric file to remove the color from my last nails, he was not careful and when i showed him a picture of what I wanted he just did classic ombré rather than what I asked for, aswell as during the service i recently had a new tattoo which was still sore and healing he grabbed my arm with my tattoo and i pulled my arm away and asked him to not do it again, he did it anyway again, then when he was finishing my nails he was laughing and talking bad about me and the nails i wanted in chinese with the other people, then even worse, at the end when he was filing my nails before the final coat, he cut my finger with electrical file because he was looking at the other man sat next to him then i saw the other male worker cut an old ladies finger open with the electric file and then blame her for it, At that point i just wanted to leave. then just before i was about to pay and leave, i was putting my rings back on because i took them off so they wouldn’t get dirty, the worker put his hand out and asked for my rings as “payment”
Absolutely disgusting.
Thank you for your feedback.
We are sorry to hear that your experience did not meet your expectations. At the beginning of your appointment, we explained clearly that the reference image provided was not achievable in real-life nail work, and with your agreement, the design was changed to a nude-to-white ombré style.
We take client comfort and safety very seriously, and we would never intentionally cause discomfort or behave in an unprofessional manner. Any misunderstandings during the service are truly regretted.
Please be assured that we do not tolerate disrespectful behaviour or inappropriate requests in our salon.
If you would like to discuss this further, we are open to speaking privately so we can understand your concerns more clearly and continue improving our service.
Fabulous, a big thankyou gpr making it an enjoyable experience for me and sarah xxxx
Thank you so much, Heather!
We’re really happy to hear you enjoyed your experience, and we’re glad you loved your BIAB cat’s eye nails.
It was lovely having you and Sarah with us — hope to see you again soon! ✨
Every time I go in, the staff always make sure I’m happy before I pay. Just yesterday I got my nails done. I wanted short and that’s just what I got, the girl made them look incredibly natural and chose the most beautiful milky pink to suit! I am delighted with them.
Every time I go in, there are repeat customers who know the staff by name. You know it’s a good place when this happens.
I’ve read reviews regarding the staff speaking in their own language, I actually disagree. Yes, I have heard them speak in their own language but they do have plenty of conversations and have a laugh and joke with their clients in English. It is a sociable place and you are made to very welcome.
The price is unbeatable for the nails they produce.
My wife is very happy to come here.
Awful. Went here when couldn’t get in my usual nail place in widnes because it was just too busy. Just wanted some gel polish on my own nails. Electric file used to take off my old polish and maybe the girl wasn’t trained properly because it hurt and now my own nails are so weak, and have snapped so far down I’m in pain. She also moaned about having to do nails 6 days a week and made fun of me. Avoid
Hi Beth,
Thank you for taking the time to leave a review. We’re sorry to hear about your experience, but we’re also surprised to see this feedback as we don’t recall you raising any issues with us at the time of your visit.
All of our nail technicians are fully qualified and experienced (over 4 years) and are trained in the safe use of electric files. We always prioritise nail health and customer comfort.
We would have been more than happy to fix or address any concerns if you had contacted us directly. Unfortunately, without the opportunity to resolve the matter in person, it feels unfair to receive a 1-star review.
If you would still like us to take a look and help, please reach out – we’re always happy to put things right for our clients.
Widnes Nail Art
i went to get my nails done recently and i have never experienced such horrific service. Overcharged me for a solid colour that one, wasn’t the colour i asked for,i asked for pink i got red when i told hai (the nail artist) this wasn’t what i wanted she scoffed at me rolled her eyes and told me i didnt specify but i said to her pre starting my nails i wanted pink and then i asked for her to re do them and she said they was closing now, 30 minutes before closing time and practically shoved me out and closed up. ABSOLUTELY disgraceful.
Hi Ebony,
We take pride in our work and always confirm colours and designs with our clients before starting. Looking at the photo, this is not the type of finish or colour we provide at our salon – we never create a set that turns black at the tips like this.
We also cannot find any record of your visit to our salon. If you believe this review was posted in error, please contact us directly. We are always happy to resolve any genuine issues for our real clients.
Thank you for your understanding.
Absolutely shocking nails, don't look anything like the photo. Literally went to another salon half an hour later to get the colour took off and re done. Nails where thick and Almond shape was shocking.
Hi Louise,
You walk in the salon without an appointment and then now i just know your name and i know this is your first visit
You show me (Hai the owner) the photo design that i think it abit too much for your short nailbed and the length you want is shorter than the picture. When i put the colour on for the blooming gel i decided to make it less the colour but you keep asking me more green and red. End up with my 13 year experience working I saw you weren’t happy and I keep asked you happy with the design and you keep saying many times “i am happy “ this why end up i let you go and pass the till to pay us.
I think you should tell us the truth what you think to us correct the work and change the design for you rather go straight to social media to give us one star review this is unfair. Do you need to come to the Salon to check our CCTV to know all this is the truth?
Kind regards
Hai Andrews
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