Boots

The Everything

2026-04-11

Google

Not bad shop but shame hardly anything is sealed up. How am I supposed to know if someone has been poking the lipstick or foundation. Difficult to find one that hasn't been tried.

Simon Edwards

2026-03-28

Google

Lots of choice, but I feel like it could be laid out a bit better. Very friendly staff.

Mike Ryan

2026-01-18

Google

The young man in the pharmacy was very helpful and patient in helping me.
Excellent customer/patient service.

Paul Rustchynsky

2025-10-06

Google

Notification after notification to remind me about my appointment, but I think the store needed the reminder as they seemed surprised with my timely arrival and had to wait around.

Suzanne Fryer

2025-10-02

Google

Arrived fir a flu jab only to be told the pharmacist was off sick, considering the volume of texts and emails Boots are able to send to confirm an appointment it is appalling that they aren’t able to pick up the phone and cancel it. Wasted my time, extremely unprofessional.

Dave Hanley

2025-05-27

Google

Pharmacy dept Never answer the phone even when not busy, to test this I called when I was inside the store when I saw they was having a general none work chat, this was just to see why they was not answering the phone

Jenny Wycherley

2025-05-07

Google

I am writing to express my disappointment with the customer service I received when collecting a recent Click and Collect order.

While I understand that delays can happen, the real issue began when I arrived to collect the parcel. The service assistant I dealt with was abrupt and unhelpful. Rather than locating my order using my name and order number, I was asked a series of vague and frustrating questions such as, “What have you bought?”, “What am I looking for?”, “Is it a big parcel or something little?”, and “How many items is it?”. I found this surprising, as I expected the order details provided would be sufficient.

It then took three members of staff to locate the parcel, only for it to be discovered that the item was damaged. At no point was I contacted to inform me of this, which would have saved me the inconvenience of a wasted journey.

When I asked for a refund due to the item being damaged, I was met with further unhelpful and dismissive responses, including “Is it something we’d have on our shop floor?”—a question I, as a customer, am clearly not in a position to answer. I was then asked, “So what do you want to do?”, and when I said I wanted a refund, it felt as though this was somehow the wrong answer.

This experience was frustrating, time-wasting, and not what I expect from a reputable retailer. I would appreciate it if you could look into this matter, including the conduct of the staff involved.

julie baker

2025-02-24

Google

I attended boots pharmacy in Widnes last week to speak to the pharmacist. The pharmacist was so helpful, knowledgeable and provided me with the medication I needed which got me on the mend in no tim! I have never used this service before but will do going forward. It beats trying to get through to the doctors.

Aida Lee

2025-02-17

Google

Horrible service I had a product ordered and the package was continuously delayed and late, last time I went they told me I’ll be refunded, been waiting for almost 3 weeks

The Whittling

2024-11-29

Google

had a fabulous shopping experience today on the makeup dept.a huge thankyou to natalie.a credit to boots..extreamly polite.helpful .kind.and extreamly knowledgeable .she went above and beyond to help me.very approachable and because of how great the service was I will be a regular at this store in widnes retail park.

Carol Tinsley

2024-07-26

Google

A lovely lady called Sue on the No 7 counter was very helpful and knowledgeable help me pick the right foundations and other makeup Happy with my purchase

Emer Morrison

2024-07-07

Google

Shocking customer service , no acknowledgement on tills like you are a ghost won't be back for sure.. terrible