Emerald Nails & Spa

Hollie Owens

2026-05-02

Google

I hate to be negative but I had a really bad experience here today and thinking on it I just would not recommend going here.
I booked online a few weeks in advance and paid a deposit to get a lash lift.
When I got there for my appointment they said comeback in an hour so I said I booked and they said okay come back in 30 mins.
When I finally I got to the bed to get them done she said “how long do you want?” I said “I’m not getting a length I booked for a lift” and she said “we don’t do that we only do extensions” even though I’d booked and paid a deposit online for that and showed her my booking and because I wouldn’t be able to find somewhere short notice I got the extensions despite not really wanting them, she didn’t have any pictures or examples just short or long so I went with short and then she didn’t even know I’d put a deposit down when I went to pay.
She did it in 20 mins as other customers were rushing her and I’ve had lashes done before it takes a lot longer so I’m assuming they are just individuals glued and not bonded properly as she didn’t do any of the steps I’ve had previously just waited for them to dry and afterwards she said they’ll last 2 weeks when in previous experience they should last longer, just very disorganised and on top of it I realised afterwards all of her instruments weren’t very clean and neither was the nail areas just not very happy in general, I don’t normally complain so this was a bad experience and I wouldn’t go back there :( I’m sure they are good with other services

Miss Ranjeed

2026-03-23

Google

Absolutely TERRIFYING EXPERIENCE. I DIDN'T WANT MY EYEBROWS WAXING JUST SHAPING FROM THE young lady but the older woman came and insisted she was going to wax my eyebrows and I never had waxed before and I was really getting scared as she wouldn't stop applying more wax again and again. Then she kept APPLYING THE EYEBROWS DYE OVER AND OVER. I WOKE UP NEXT DAY WITH SWOLLEN EYES AND SHE HAD RIPPED OFF MY SKIN ON. BROWS AND I SCARRED FOR LIFE.. DONT GO

Neve Darby

2026-02-12

Google

They not only forgot to paint my left pinky toe (??) I hated how my manicure looked. My nail technician complained that he couldn't do coffin shape on short nails, then went on to do a lumpy frumpy job - my nails look like they were done in a rush and there was no apex or proper shaping. My friends' nails looked great, not sure why they did such a crap job on mine. Honestly can't even look at my nails. When I called to complain they proceeded to ask me why I didn't call sooner (I called 3 days later) and why I couldn't come on earlier than my stated time. Entitled and rude - why should a customer have to explain to you their schedule and why they are busy? I'll never go back, even for them to fix my nails. Save yourself the stress ladies!

Saffron

2026-01-13

Google

After another local nail salon left my nails in a terrible state this morning, I needed them removed and redone as soon as possible. A friend recommended this place, so I came in for a removal and a fresh set. I was slightly apprehensive as I’m very particular about my nails, but the male technician did an outstanding job. The shape is beautiful, the French tip is flawless, and he even managed to make my uneven nail beds look perfectly straight. A true professional — I’ll definitely be returning and recommending to others.

Elteja Kvaukaite

2025-09-03

Google

Always been the first place I go to when getting my nails done. They always have good attention to detail and ensure that I am happy before I leave. Staff are so friendly and the products are high quality as my nails last for 1 month !

Jasmin Miah

2025-07-08

Google

So unprofessional and was uncomfortable the whole time, really would avoid this this place at all costs.

Jag

2025-03-25

Google

Got my nails done here, just felt like the lady who did my nails was unprofessional, kept going on her phone whilst treatment and laughing which made me quite uncomfortable. Not to mention the amount of time it took to get my nails done was much longer than usual.

Rebekah Marriott

2024-09-08

Google

This review has been pending for some time. I had been previously going to get my nails done here and there had been a few positive experiences but also an equal amount of negative experiences. However, despite the negative experiences, the owner has always been lovely towards me so I've just left it and never felt the need to complain but after the last experience I have been really put off and wont be returning. On my last visit I was over charged despite the price list for what I had saying something different and when I pointed out that the price was not as advertised I was ignored and given no explanation, just told to pay. For arguments sake I paid and left not only having paid over the price but also not feeling happy with my nails as they were rushed and when I said something about my nails whilst they were being done, instead of correcting what I wasnt happy with, I was just ignored.

Previous occasions that I never complained about:
- Treatments take extremely long, longer than they should on average, infills and a pedicure often take 3-4 hours and I have been there on many occasions where other customers have complained to staff about how long everything is.
- I have had swelling and itching to one of my toes after a pedicure (when I saw a qualified podiatrist about it, I was advised to avoid returning to the salon as I had caught an infection from unsanitary equipment).
- One of the staff members was previously quite rude towards me when I asked for a colour that they have on display. He did not want to go searching for the colour so instead he tried to use a different colour to which I refused and asked for the colour I originally wanted. He then proceeded to stomp around, giving me funny looks, while speaking in another language to the other staff members. I felt so uncomfortable and was made to feel as if asking for the colour I wanted was too much. I had customers sitting next to me saying to me that they didnt understand why it was a big deal or why he was annoyed by my request for that colour.

These are all occasions and more that I havent mentioned where I have just been polite, brushed things under the carpet, paid and left without complaint and still stupidly returned as a loyal customer, however the last time was enough.

There have been far too many occasions for me to count where I have been disgruntled as a customer by the service or finished product and been left feeling as if making a complaint would be an issue. 100% will not be returning

Jordan Dilks

2024-09-03

Google

Really bad experience with the Japanese head spa treatment. Would not recommend unless you want your scalp to be burnt and sore. The most unrelaxed I have ever felt, couldn’t wait for the treatment to be over and to leave.

Billy Joe

2024-07-29

Google

Went here for classic lashs all fell out within a week so went back into store a week later to be charged to do infills after 1 week then got pushed into having my nails painted to be charged £42 for colour on my own natural nails when other places would charge around £25 I got scammed

Wiola Klucznik

2024-07-21

Google

I went to the nail salon and I was absolutely devastated. The horrific work that they have done is unbelievable. Each nail is not consistent with the other and they are all uneven, some more pointy than the others. Overall I’m unsatisfied with the job. I don’t recommend.

Lily Smith

2024-07-12

Google

I love this place high quality for an amazing price my nails where only £35. This place had a really comfortable environment which is important for me because I have bad anxiety but they were super nice and sweet 100% would recommend