The Spa at The Merchant Hotel

Charlotte Gaughran

2026-01-05

Google

The stress relief massage was absolutely gorgeous - I felt amazing after it thanks to Jacqueline who was so lovely. Couldn’t recommend it enough!

Declan Lennon

2025-12-23

Google

Just had an wonderful massage at the Spa from an excellent therapist, Ava. She made me feel at ease and loosened out my back & shoulders expertly.

Feeling very relaxed now going into Christmas.

Sarah Z

2025-09-06

Google

Overall a great place to treat yourself but not entirely 5 star worthy. It’s expensive for what it is - the spa facilities are small and it would’ve been nice if the rooftop jacuzzi were included or if the hydro pool were warmer. The massage was relaxing but I would’ve liked more pressure (the therapist didn’t ask). The facial was good as well but there was a lot of fumbling around through drawers etc to get supplies throughout—having a cart with the supplies ready would help this. It is a great location though and the staff are lovely, will return

Kristina Maheral

2025-08-20

Google

I had the best experience this past weekend at the Merchant Spa. The facilities are incredible and the service was second to none. Thank you to Briony (masseuse) who was so lovely and made my experience great. I can't wait to go back for a full spa day! I made a day of it and also went for the afternoon tea in the Great Room and it was absolutely beautiful. I would highly recommend.

Liz Diaz

2025-08-04

Google

We had an amazing time using the hydrotherapy and then a relaxing massage! Everyone was very kind and nice, beautiful facilities

Susan Hernández

2025-05-26

Google

Increíble experiencia, Spa maravilloso, me dolían mucho los pies de la. Caminada y nada mejor que relajarme en el Spa, al llegar el Personal amables, las Instalaciones preciosas, todo a 1000 de belleza, bar y restaurantes increíbles, ambiente, te transporta.

nicola freeney

2025-05-09

Google

Afternoon tea

Laura patterson

2025-05-08

Google

I had been gifted a trio spa experience by my husband for Christmas and got around to using the voucher today.

Started off a 60 minutes hydro therapy experience, then a back massage, facial and foot massage.

My therapist Julie was lovely, made me feel relaxed and comfortable. I'm not a massive talker when I'm at the spa and it was great to just be able to relax and feel comfortable, safe and cosy with julie.

The back massage was sensational and one of the best I have Had in the merchant this far. Facial was excellent as always and the finish off foot massage was just the perfect ending to the experience.

It's safe to say I am feeling very relaxed and stress free after my spa experience today.

I love the merchant spa and cannot recommend it enough.
Thank you Julie 🥂

Naomi W

2025-01-16

Google

Had a stress massage today that my mother gifted me a £100 voucher for. The massage itself was relaxing and lovely. Prior the massage I enjoyed the hydrotherapy which I paid £20 for. After the massage the young therapist told me she would be back to take me to the relaxation room. I waited awhile outside the treatment room but then went into the ladies had to use the bathroom. I came back out and she was no where to be seen so I went on with my day. I was surprised that I wasn't offered a drink or given a menu as it being a five star hotel you'd expect to be able to purchase a coffee or cocktail. I was shocked that I had to pay a £10 service charge so the bill came to £130. It certainly wasn't worth the money. I have been to this spa in the past and had no issues so I was disappointed to say the least.

Pall Sin

2024-07-03

Google

My favorite place indeed. Spa, massage, the facials, oh!! I have always loved being here! Being an Indian, a good facial is so important to me. Its hard to trust just about anyone with your skin but you can trust the merchant spa!

Nkemisblvck

2024-06-04

Google

Lovely place

Ann

2024-04-07

Google

My daughter and I visited the spa at the Merchant today for a "Top-to-toe" treatment, a belated mother's day surprise.
My expectations of spa days, are usually much higher than the reality, but not today. The receptionist showed us to the hydro therapy pool, which was lush, with warm water and powerful jets. After this, my therapist Emma, delivered the best massage I've had, ever. Afterwards, she led me to the relaxation room where my daughter was waiting. Our pre-ordered cocktails, glass of cold water and chocolate were waiting.
I really loved the attention to detail at the Merchant, everything delivered at exactly the right time, no hanging about.
I will definitely be back.