Superdrug

Rosie T

2026-04-07

Google

Excellent customer service

Kerry Ann

2026-03-27

Google

I was served today 26 3 26 by a lovely staff member called lisa.She was very friendly & helpful.She made an effort to make conversation & made sure i got everything i was looking for in store.Well done lisa excellent customer service.⭐️

Sarah S

2025-12-24

Google

Staff working the floor are so very rude. I accidentally used a product that wasn’t a tester (eyeliner put on my hand) and it was snatched up from my hands and told, “not tester”
Avoid!

Clare Burns

2025-12-02

Google

Been getting my nails done with Emma on the run up to my wedding in October. My Mum has been going to her before she even started working at Superdrug and loves her to pieces so it is an absolute given that I would start going to her too.

amir pourhossein

2025-11-22

Google

Very Disappointing and Unprofessional Experience at Superdrug – CastleCourt Belfast

I am extremely disappointed with the behaviour of the staff and the manager at the Superdrug store 22/11/2025 at 16:45 in CastleCourt, Belfast. I witnessed a completely unacceptable incident where the manager suddenly started shouting at a customer and falsely accusing them of opening a box of Gel Bunion corretor that was already open on the shelf.

Despite the customer repeatedly explaining that the item had been found in that condition, the manager continued to blame them loudly in front of other shoppers. What made the situation even worse was that the customer was forced to pay for the already-opened product and then throw it in the bin right in front of the manager.

This kind of behaviour is unprofessional, disrespectful, and completely inappropriate for a store that is supposed to value its customers. No one should be treated this way, and management should be held responsible for such rude and aggressive conduct.

I will definitely think twice before returning to this branch, and I hope Superdrug takes action to prevent this from happening again.

Ciaran

2025-10-18

Google

Walked into this store at 17:47 as I checked the time on my phone whenever I heard, which must've been the team leader shoutin "the store's now closin. Everybody make their way to the tills". I found this unprofessional, rushed and a huge lack of customer service. Puts ya off going in. Not even a smile when u walked in.

Gearóid MacGiobúin

2025-04-05

Google

As per massive queues not moving and one member of staff left struggling alone. Thought to be fair their prob wasn’t any staff of the shop floor either. Left and went to Ann Street.

Kelly Mcil

2025-01-16

Google

Was in today wont be back was in for perfume for a birthday present the girl was to busy on her head set askin for another member of staff to help a girl at the perfume counter I asked for what I wanted her reply was NO she didn't even look so rude & cheeky plus leaving the store my tk maxxx bag bleeped they'd left a security tag on my child's jumper well I near got floored by some tall bloke sayin open your bag I'd to empty everything onto the floor all the clothes I'd bought my child for him to tutt& walk off

Sam D

2024-12-29

Google

went in on the 20th of December clueless on what aftershave to get as a gift, one of the girls very helpfully guided me until I found the right one. Didn't catch her name unfortunately but my little brother was delighted with what she helped me pick. I think she had dark hair and she was on the till at the time.

Irishgranny23

2024-10-12

Google

I was in Superdrug's Castlecourt branch yesterday and was assisted by a lovely girl named Claire. She explained the difference in products to me and could not have been more helpful. I left a very satisfied and happy customer. Thanks again, Claire.

Johnny

2024-07-06

Google

I will return once self service is in place!!!

Alexandra Hendry

2024-06-28

Google

falsely accused of shoplifting, had seen a few mates in there and then went to leave and this guy literally followed me out half way into the toilets, didn’t even apologise for it