Nail Studio Chester

Ruby Adams

2026-05-22

Google

Went here for acrylic toes and nails, came back with only painted toes and nail varnish all around my toes! Lady who did my hands was lovely however. Also charged me £52 which in my opinion is a lot seen as they only painted my toes and I had a solid colour acrylic on my hands

Sadie May

2026-05-11

Google

Honestly I have to say this is the best nail salon I have ever been to (and I have tried a lot!!). I have been twice now and every time I have loved them and have had so many compliments. I have had the same gentleman twice and he pays so much attention to detail, and all the staff are very friendly. Definitely would recommend 💅

kayla vienna

2026-04-27

Google

always love my nails but one of the men who work there is so rude and was practically shouting at me for getting confused at the nail types before he did anything to them..? after that interaction i felt uncomfortable. he was roughly filing and cut my ski. he kept getting angry that i wasn't relaxed but it's obviously hard when you're not being nice to your customers and hurting them.

hayley barry

2026-03-01

Google

I am extremely disappointed with my experience at this nail salon and will not be returning.

When I first walked in, the man who ended up doing my nails was already arguing with another customer, which immediately made the atmosphere uncomfortable. When it was my turn, he simply told me to sit down and began working on my nails without even asking what I wanted. He just assumed I wanted an infill and started filing. There was no consultation, no confirmation — nothing.

At the beginning of the appointment, I asked if I could also get a pedicure. However, due to how long he took doing my nails, I realised I wouldn’t have time because I had another appointment to get to. When I explained this, he became visibly frustrated and insisted that pedicures “only take 20 minutes,” despite me clearly saying I didn’t have time. I told him it was fine and that I would just pay for the nail service.

The pricing was another issue. A month ago, I paid £37 for a French dip full set. This time, he told me the infill was £34. When I politely questioned the price difference, he became defensive and said it was because I had one broken nail. I didn’t argue — I just said it was fine and asked for the bank details to transfer the money.

When I entered the bank details exactly as given, he told me they were wrong and claimed I had sent the money to the wrong account — which wasn’t true. My banking app would not have allowed the transfer to go through to an incorrect account without flagging it. He then told me I couldn’t leave the shop until they checked the account. Two other staff members got involved and spent 20 minutes checking the bank.

During that time, I asked four separate times whether the money had gone into the account and was completely ignored. They act as though they can’t hear you, but they clearly can. Eventually, I had enough. I stood up and left.

The entire experience was unprofessional, uncomfortable, and handled very poorly. From the arguing, to the assumptions, to the frustration over a pedicure I didn’t have time for, and the way the payment situation was dealt with — it was completely unacceptable.

I am extremely, extremely disappointed. I would not recommend this place to anyone and will definitely not be going back.

Geri Gregg

2026-02-25

Google

Lovely experience today with a manicure, pedicure and eyebrow wax. Great team of ladies

Francesca Vickers

2026-02-12

Google

Asked the man doing my nails not to use a dirty cuticle cutter on me that hasn’t been sterilised and used on multiple other people, he went ahead and did it anyway despite me saying no. I now have a bad infection on every single one of my fingers.

Louise Edwards

2025-12-30

Google

I have been coming here for years to get my nails done. Very acomidating, and take great pride in what they do. Had my nails done yesterday after not having them done by themselves since or nearly 9months as I was due to have my baby within days. They do a fabulous job, and the lady that did my nails yesterday took great pride in getting my French tips immaculate. Thankyou

Tu Cao

2025-11-03

Google

Great atmosphere and customer service, extremely hygienic and lovely staff!

jazz

2025-10-23

Google

i got my nails done on wednesday and the woman was rude and aggressive with my hands and nails kept pulling at my hands constantly and drilled my skin while preparing my nails i asked her for long black french tips and she cut them down all the way and made them really short like my natural nail length, she picked out my base colour for me and it was very pink and didn’t ask if i liked the colour i tan often so having too much of a pink base would just look weird with the tan,i payed 37 quid for them too look awful my fingers were in pain after it aswell. I was very disappointed with what she was doing.When i went out the shop i burst into tears my friend had to convince me to go back and complain and as i went in they started speaking in there language and laughing and it was very rude and disrespectful.I got offered they would take my nails off for me and re do them for £10 i came back today and i got them re done i am now happy with my nails but i was very disappointed with my service on wednesday and i won’t be returning again and i don’t recommend this nail shop if you want your fingers to bleed and you want to get ignored and get nails you dislike 👎

Bella Grace

2025-09-06

Google

I came into the salon today with my mum and sister to get our holiday nails done. I asked for acrylics and white shellac toes. The service was awful and left me leaving the salon in tears. My toes have been cut and bleeding, and as a beautician myself I’m really unimpressed with the quality of my shellac. My toes look like they were rushed and are not up to professional standard. As for my acrylics I asked for almond shaped medium length and came out with sharp pointy acrylics. As for my mum and my sister they also said that the staff were really unprofessional and rude. I’m really upset with the outcome of my appointment today.

Jess Dalby

2025-08-28

Google

Service was awful, I went to get pedicure, I was very friendly and polite I asked for white nails with a glitter. The lady who did my nails cut my toe painted my nails a slight yellow colour put glitter on there didn’t shape my nails properly and left all the nail varnish around my toes and asked me if I was happy. The varnish was lifting and told her no they were very bad. I told them to take it off and I go somewhere else I not paying for that they insisted for me to get them repainted and I said fine but I not paying . They said okay spent another hour on my nails and then tried to charge me £40. I told them no I not paying you that much they said they spent 2hours on my nails I said yes becuase you made mistake I not paying full price for them you damaged my toe and did a bad job they tell me fine you nor come back here again I siad that’s fine I wouldn’t recommend it here at all. Please lady’s and gents save your money and go somewhere else.

Cakeduo xoxoxo

2025-07-27

Google

the nail tech had lice and passed them on to me and my friend will not be returning.