Cambridge Nails & Spa

Becky White

2026-05-02

Google

My toe nails are in a terrible state. I’ve had Gels all winter but decided to give my nails a rest and asked for my usual pedicure but with standard polish, the woman doing my nails kept telling me that I should have gel, she did a very basic pedicure, no scrub, no massage, was rough with the blade and cut my heel.
My nails looked very thin and fragile after she had removed the old gel and she attempted to put pink varnish straight on, I had to ask her to put on an undercoat and a top coat, it was very badly done, I don’t think she had ever used standard polish before. They then charged me £10 extra, when I questioned this my nail tech became aggressive and a man came over and demanded I pay the extra.
My nails are only just beginning to recover a month later, I’ll never go back.

Hello Keira

2026-04-14

Google

I’m extremely disappointed with my experience at this nail salon. I walked in. They made me pay upfront which I think is absolutely disgraceful as there was multiple other customers in there that did not pay upfront when we confronted them. They proceeded to tell us that we only made you pay upfront because it was your first time and I would like to add it was definitely not my first time When we confronted them about it they started to be very rude to us and there was a young lady sat beside us and the lady doing her nails was very rude and arrogant telling her don’t look at me look at your phone. I’m extremely disappointed with this experience. I would not recommend anybody to try CB one now salon I would not be going back.

Genuine Review

2026-04-01

Google

AVOID. CUT MY FOOT!

I had a really unpleasant experience at this salon. During a basic pedicure, the technician (tall lady) used a blade tool and ended up cutting my heels. It was extremely painful I was left dealing with stinging and discomfort throughout the night. It’s been a couple of days and I’m still bleeding and experiencing pain!

The service itself was also very unprofessional. The staff member seemed distracted, constantly turning away to listen to colleagues shouting and talking, rather than focusing on the treatment.

On top of that, the salon did not appear clean. There was visible dust on both the waiting area seats and the pedicure chairs, which made the environment feel unhygienic.

I chose this place based on what looked like positive reviews and photos, but my experience did not match that at all. It felt misleading.

Overall, this was a very disappointing visit. The owner needs to make serious improvements in both hygiene and service standards.

I will not be returning.

Feba Eldho

2026-03-03

Google

Very good service. Highly recommend

Casandra Badea

2026-02-22

Google

I am extremely disappointed with my experience at this nail salon today. The staff behaved very unprofessionally and made me feel uncomfortable. They were constantly speaking in their own language around me, without properly communicating in English, which made the situation even more awkward.

What upset me the most was the pricing. Three different employees looked at my nails and each of them gave me a different price. There was no clear price list shown — it felt like the prices were being made up on the spot. When I asked for clarification, they called the manager. Unfortunately, the manager did not even allow me to explain my concerns. He immediately said that I would be charged extra just because I wanted my nails longer, even though this was not mentioned anywhere on their price list.

At the end, I was told they did not want to do my nails anymore simply because I spoke up and expressed my concerns. I felt disrespected and unfairly treated.

The salon was also not very clean, which added to my disappointment.

I would not recommend this salon based on my experience. Customers deserve transparency, respect, and professionalism.

Lowri Williams

2026-02-18

Google

I recently moved to Cambridge and was looking for a new nail salon to continue getting my BIAB done, so I booked an appointment here hoping it would become my new regular spot. Unfortunately, my experience was extremely disappointing.

From the moment I walked in, the salon felt dusty, dirty and unhygienic. There was visible dust around the workstations, and overall it did not feel like a clean or professional environment. I later noticed that other reviewers have mentioned the same concerns, and I completely agree. I wanted to give them the benefit of the doubt, but my experience just kept getting worse.

When the nail technician was using the electric file, he repeatedly looked away to talk to the colleague next to him instead of focusing on my nails. As a result, the file slipped and cut my finger, damaging the BIAB and causing quite a bit of pain. Rather than apologising or showing any real care, he brushed it off as if nothing had happened and continued his conversation. Because of the damage and breakage caused during this process, I was then told I would need a completely new set instead of the BIAB infills I had originally booked online. This increased the price from £32 to £50, which I already consider overpriced for the quality provided. I felt this was unfair given that the need for a new set was caused by the technician’s mistake.

The final result was also very poor. I regularly get BIAB done and have always had great experiences at other salons — the finish is usually strong, structured, and high quality. Here, however, the BIAB looks thin, cheap and plastic-like. It genuinely looks as though I’ve just painted my natural nails myself rather than having them done professionally. For £50, this is absolutely not what you expect.

The nail polish used also appears to be very low quality. My nails have already chipped in less than a week. I am not heavy-handed and have never experienced chipping this quickly at any other salon, which only further proves the poor standard of products used. My nails were all shaped to different lengths, which is basic attention to detail that should not be overlooked.

The staff here were rude and become defensive and aggressive at any concerns raised, rather than trying to resolve the issue professionally.

Overall, this was a very disappointing experience, especially as someone new to the area hoping to find a reliable salon. I would not return and would not recommend this salon to others looking for quality BIAB services.

Sharnelle Farrow-brown

2026-02-09

Google

Fantastic experience from start to finish Dan was so friendly and welcoming !! I showed him a picture of what I wanted and I actually think what he done looks even better highly recommended this nail salon it’s clean & a calming environment . I diddnt think I’d have time for a pedicure too but Dan was so timely I managed to , this service was also 5 star he done a brilliant job

Jennifer G

2026-01-18

Google

Waited 1.5 hrs to get a simple pedicure with gel despite being told there was walk-in availability. The nail tech was poorly skilled, she put base coat all over the skin around my nails, shaping was off and she clipped the two side edges of ALL of my nails (I don’t have ingrowns, not sure for what?) it now hurts when I walk….. The files were dirty and reused. DO NOT RECOMMEND

Lisa Tarrant

2026-01-18

Google

Edit UPDATE
I would NEVER recommend CB1 Nails, Helen's and Cambridge Nails& Spa as they are all owned by the same person and share staff.

I have been going for 4 years and had a lovely regular nail tech who is sadly no longer there.
One of the other girls made such a terrible job of my nails last time I went in, they were uneven and the French manicure wasn't what I wanted or showed her- I have the same every time and only show pictures of my own nails to explain what I want. A simple almond with a French tip. I obviously am a paying and loyal customer so felt within my right to request they needed to be evened out. She became more frustrated at me which I think is more of a reflection on her and lack of professionalism. It got to the point where I asked for somebody else to finish my nails after she had slammed her tools down on the table.
A lovely lady took over and somewhat straightened the botch job. I said to not paint them as I'd go elsewhere as it was just a mess from start to finish. I thanked the second girl who salvaged them, politely paid and left.
Today I went in because I had a birthday gift to use. I was spoken about in their language, mocked and then sent over to Helen's where she then called them who refused to do my nails as she said I'd said "they weren't good enough for me" so she's also lied on top of humiliating me. She's quite right, her attitude and lack of doing what a paying customer had politely requested I don't feel like she is the right person to do my nails but to lie and have every single one of them refuse to do my nails is disgusting.
I will be taking further action but just for anyone wanting to spend their hard earned money go elsewhere! Will also be sharing this with friends and clients who have been customers.

Mª Carmen

2026-01-14

Google

Really disappointed with the service, the lady was a bit rude at first just because I wasn’t sure about the colour. They have biab gel marked as a £38 but they charged me £43, I don’t think the job is amazing, really unhappy.

Aditi

2026-01-07

Google

overcharged me for their mistakes, did not listen or try to understand what i wanted, they were also very rough with the instruments and it hurt. the technician took ages doing simple things and i was stuck in there for hours tryna get a simple design done which they did not even get right. when i stood up for myslef to spell out exactly what i wanted what i was paying for all the staff started looking at me and it wasn't recieved very well by them. the quality of the products used wasn't even at par- things started coming off not even 24 hours after i got my nails done. i would not be going back at all and don't recommend this place.
oh and i agree with the other reviewers about the cleanliness.

ayele selama21

2026-01-03

Google

i had a deluxe pedicure but i really regret it it was just a waste of money because she didn't do anything as properly. very very disappointed i paid £60 for nothing i really regret it