Glamour Forever Ltd

Thank you so much for your wonderful review, Jerlyn! 😊 We’re absolutely delighted to hear that you’ve found your new nail home with us! Val will be so happy to know that you loved your acrylic set and that it was exactly what you wanted.

Your kind words about her talent and professionalism truly mean a lot to us. Thank you for your support, and we can’t wait to welcome you back again soon for another stunning set! 💅✨

We’re very sorry to hear about your experience and understand your concerns. This is certainly not the standard we aim to provide.

We would like to reassure you that our staff follow strict hygiene and cleanliness guidelines set by the company, and these are maintained on a daily basis. We have been operating for years and take great care to ensure our salon environment and tools meet proper standards at all times.

However, we take your feedback very seriously. Could you please send us full details of your visit (date, time, and any other information) via email so we can thoroughly investigate this with the team involved? We would also like to look into your concerns regarding the brushes and the service provided.

This is not what we are known for, and we truly want to get to the bottom of this for you.

Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a great experience with Pillar and that she listened carefully and helped you achieve exactly the result you wanted. She will be very happy to know how much you love your hair.

It’s also lovely to hear your kind words about our team being caring and helpful. We truly appreciate your support and look forward to welcoming you back to Glamour Forever again soon! 😊

Thank you so much for your wonderful review! 💕

We’re absolutely delighted to hear that you loved your hair and had such a positive experience with Pilla. She truly takes pride in her work, and it’s lovely to know you felt comfortable and well looked after. We’re so pleased you’re happy with how smooth and healthy your hair looks!

Thank you as well for your kind words about the salon atmosphere — that means a lot to our whole team.

We can’t wait to welcome you back again soon for another amazing visit! 💖

Hi, I have just picked up this complaint, I have not come across this complaint before, we are sorry you have not been listened to - I want to make sure you have the correct contact details. Please can you contact on [email protected] and we are sure your complaint will be heard and adhered to. Thank you and we apologise for any inconvenience caused as we do not want our customers to be feeling this way.

We’re really sorry to hear about your experience, especially as this was meant to be a birthday treat for yourself 🌸 Please accept our sincere apologies for the disappointment caused.

This is certainly not the standard of service we aim to provide, and we completely understand your frustration with the nails chipping so quickly and the manicure not meeting your expectations. We can assure you that our management team is already in conversation regarding this matter and looking into the details you shared, including the photos requested.

If there is anything further you’d like to discuss or if you feel something has been missed, please don’t hesitate to email us directly at [email protected]
so we can investigate this fully and work towards a suitable resolution.

Thank you for bringing this to our attention. We truly value your feedback and hope we can restore your trust and welcome you back for a much better experience in the future.

Thank you for sharing your feedback with us ,

We’re really sorry to hear about your experience and how it made you feel. This is certainly not the level of service or behaviour we expect from our staff. If a staff member behaved unprofessionally or gave you uncomfortable looks, this is something we definitely do not tolerate.

To allow us to look into this properly, could you please email us with the date, time, and branch of your visit? Once we receive these details, we will investigate the matter thoroughly with the team involved.

As a gesture of goodwill, we would also like to offer you a complimentary eyebrow threading or waxing service. We truly value your trust and would love the opportunity to welcome you back and provide you with the positive experience you deserve.

Thank you again for bringing this to our attention, and we hope to hear from you soon.

Hi Elle,
Thank you so much for this absolutely beautiful review ❤️
We’re truly over the moon to hear that you and your friend have found your forever nail salon with us! It means the world to know our girls made you feel so welcome and comfortable — that’s exactly the experience we always aim to give ✨

We’re so happy you loved your nails and that you couldn’t stop smiling after — that’s the best compliment we could receive 😊 Thank you as well for recommending us to your family; we’d be delighted to welcome your mum and everyone else very soon.

Thank you again for your kindness and support, and we can’t wait to see you both again soon 💕

"Thank you so much, Sam , for your kind words and recommendation! 💅✨ We’re so glad you loved your nails and experience with us. Can’t wait to welcome you back soon!"

Hi Joy, Thank you so much for your wonderful review! We're thrilled to hear you had such a great experience with Val — she truly is amazing! We're so glad you loved your nails and that they lasted so well. We'll be sure to pass on your kind words to her. Can’t wait to welcome you back soon! 💅✨

Thank you so much for your lovely review! We're so glad to hear you enjoy visiting our Redditch branch and that Kim has been doing such an amazing job with your nails. Your recommendation means a lot to us, and we look forward to welcoming you back soon! 👌💅