The House of Beauty Bromsgrove

Loretta Fraser

2026-04-28

Google

Alicia did my BIAB nails in Cherry Baby - always super efficient and perfectly done thanks 10/10 xxxx

Sipiwe Charles

2026-04-15

Google

Alicia is such a wonderful nail technician and incredibly patient. I arrive with dreams, she makes them happen! Thank you so much! ☺️ xxx

KATY PEARCE

2026-04-01

Google

Just had a fab appointment with Alicia. She’s such a lovely person and amazing at what she does! Very happy client xx

Kellie Gebhard

2026-04-01

Google

I LOVE coming to see Alicia. She is a fantastic nail tech & has such an eye for detail. My nails are always perfect and get lots of compliments. She deserves all her success! Would highly recommend.

Molly Jade

2026-02-23

Google

I trained at House of Beauty Bromsgrove in February last year (in dry manicure, gel polish, and builder gel in a bottle (BIAB)). Alicia was friendly and welcoming on the day. I really enjoyed talking to her, and I was excited to begin my career in nails.
However, reflecting on the experience a year later, I feel it’s important to share some concerns.
The practical course I paid £400 for was meant to include three models arranged by the trainer. On the day, only one model was available, so I only did a builder gel overlay. Despite not completing the full practical requirements, I passed the course. On the grounds that Alicia believed my builder gel overlay was really good, especially for it being my first time ever handling the product/process. I was not offered an additional day to complete the other applications I had missed, nor was I offered a partial refund.
As a newly qualified tech, I later realised I was not sufficiently prepared in key areas — including infills and structured practical processes. This left me lacking confidence and having to independently seek further education and guidance to ensure I was working to safe and professional standards.
I requested a return to the salon a few months later for additional help, as I had no money to pursue further professional education elsewhere. And I found that the entire system — products, tools, files, sanitation processes, and even the brand — had changed (from the Gel Bottle to Dali... I had just invested so much money in equipment and products). This made it even more difficult as a new student who was already trying to grasp the basics of the original method I had been taught.
Support after that day/ qualification was minimal. Although I was told I could reach out if struggling, this wasn’t acknowledged or explored further when I stated my confidence had been knocked. As a new tech, I felt quite alone as I navigated the industry.
Over time, I sought support from other local nail technicians who generously shared guidance, feedback, and practical help — often without charge. Who provided structured guidance and constructive feedback, even to this day. In just a few hours with experienced techs, I learned more hands-on techniques than I had during my original training day. With their help — alongside extensive independent research — I was able to significantly develop my skills and knowledge. And they were stunned when I explained my training day compared to the amount of knowledge I had about the nail industry, given that I'd been doing it for less than a year.
I now feel confident and competent in my practice, but that progress came largely from additional external support and self-education beyond my initial course.
I am sharing this review not to cause conflict, or to expect a refund a year on, but to encourage prospective students to ensure:
- Full practical requirements are completed before certification.
- Clear expectations are set regarding ongoing support.
- Training reflects the financial investment made.
Education in this industry is a serious responsibility. New technicians deserve thorough preparation before working on members of the public.
I truly hope training standards at the House of Beauty have evolved and improved since my experience. For anyone considering any nail course, I would strongly encourage ensuring that full practical requirements are met on the day and clarifying what post-course support is realistically provided.
I struggled significantly in my first months after qualifying, and I wouldn’t want another new technician to feel as unsupported or uncertain as I did. This industry should empower and equip the next generation with both confidence and competence.
Update: I was contacted via message, call, &voicemail close together. While Alicia was respectful, the conversation felt like damage control and resolution offered wasn't suitable for me (more financial loss due to travel / would effect my mental health etc.) No further steps offered.

Fiona Gaynor

2026-01-03

Google

Really lovely salon. Alicia is friendly and professional, the attention to detail is second to none. Great range of colours. Thank you!

Aimee Bowen

2026-01-02

Google

Alicia always gives an excellent service no matter what! She’s friendly and very knowledgable. Every appointment is a pleasure

Anne Hart

2025-04-09

Google

Always beautiful nails. Alicia is a lovely person and nothing is too much trouble. My nails always look great xx

Clare Marston

2025-03-04

Google

Fantastic gel infill appointment today with Alicia. She is lovely and made me smile with my lovely new nails on a bad day... gorgeous selection of colours and she is very thorough in her service. Can't wait for my next appointment in 2 weeks

Jennie Lewis

2025-02-14

Google

I have been going to Alicia for my nails (Biab) for a few months now, and she always does a fantastic job. She is also incredibly lovely! I would definitely recommend her.

Lauren Holt

2025-02-13

Google

Been going to Ell for a while now, she always makes my lashes look absolutely unreal. such a lovely salon🤍

Kate Dunkley

2025-02-12

Google

I had a precision brow treatment with Alicia and I’m really pleased. She took a good amount of time getting the shape exactly as I wanted it. Very happy. Have re-booked.