Chantelle & Lewis

Peggy Roehrig

2026-05-15

Google

This business has the practice to book customers on different platforms and therefore I had my appointment changed last minute once and the second time cancelled on the day while I was at work ( I am not able to deal with salons appointments at work ) which caused me to get straight to the venue from work not knowing the appointment had been cancelled.
I have never encountered such lack of regard for customers time . Unbelievable.

Silent Observer

2026-05-06

Google

Roop threaded my eyebrows in a way that made my face look elegant... and symmetrical ;-) Very kind, and useful advice.

Laura V

2026-02-28

Google

I can’t actually believe what I experienced at this salon today. I arrived at 1030am as I had booked an appointment on Treatwell only to be told that the appointment didn’t actually book. I was understanding of this + accepted an appointment at 1145am. To my surprise after my appointment I was asked to pay again. I explained that I would not be paying again as I’ve already paid. The hairdresser then went it to a very long rant about how I should have booked directly with them + not with Treatwell. But how on earth can I preempt that Treatwell is not working for a business. It’s the responsibility of the salon to take themselves off Treatwell if it doesn’t work for them and the customer should not be held blame. The hairdresser offered me a stamp for their loyalty programme but I left it behind as I won’t be returning. The hairdresser embarrassed me in front of the other customers.

brenda scully

2026-02-02

Google

1st ever massage appointment was with Roop excellent bespoke massage for back and hip problems .Can feel the difference after one hour session which I haven't felt for years have booked to return again thank you.

Elizha Morgan

2025-12-18

Google

I previously had a curly hair cut here in August and after some time I have to write how disappointed I was with my hair cut. The layers were completely uneven all over - one side was longer than the other. After attending another salon today they took the time to talk me through what they assume happened and unfortunately they had to cut my hair short due to the unevenness of the layers previous done. Also at the time no products were used on my hair or heat protectant which was also unfortunate.

Venetia B

2025-11-19

Google

I had the most amazing and relaxing facial with Chantelle. A great mix of treatment alongside incredible massage. She fully tailored everything to my skin type and preferences. Will be back as soon as possible for a massage!

Tee

2025-09-11

Google

The rating is mostly for hygienic reasons rather than the staff (Rupe) who did the wax.

Rupe was a lovely professional who gave me good advice on how to look after the area and was very considerate as a person. She made atmosphere feel warm and comfortable. Her customer service was 100%! She even was really nice with giving grace time as I was running 7 minutes late.

Even better ifs for the salon to grow on things that can be picked up from customers who get regular waxes. This isn’t to bash but mostly, things to do better next time as I’m very particular on my the services on my body. These things are fixable and easily fixed.

1. Change the brown towel. The brown towel needs to be binned. Not washed or conditioned but binned. Staff need to buy new fresh/soft towels that don’t look overused or used by the people before my appointment. There were loads of white stains on it (not sure what it was) but was asked to cover myself with it, wasn’t comfortable with that idea. Let’s not use the same towel for each customer.

2. Wax professionals are meant to dip once with one stick and throw away to prevent contamination. 1 wax stick was used for my front and back. Makes me worry about bacteria in the wax and could cause skin problems for other women. Please use one wax stick for one strip.

3. The bed was unlevelled. It was comfortable but I felt like I could fall onto one side either the bed is Brocken or the floor is unlevelled. Either way, it’s not safe. Change it.

4. Using your mouth to cool down the wax is harmful. Your mouth has bacteria and blowing onto the wax to cool down, is unhygienic. Please find a way to lower the heat or use a different machine.

5. When oiling/creaming: please do this from front to back now back to front as you would do when you wipe yourself.

6. Be weary of how much powder you use, it’s not good for women’s organs already but you left it so much inside - it made me itch afterwards. Professionals in the past have asked to use a clean flannel/wipes and wipes down after powder placement. There was no flannel offered or wipes offered to wipe it out or even at the beginning of the appointment. Please also, take off access wax!

Would still come back if these changes were made! Please take it as feedback for growth! Staff and atmosphere was 10/10. Place is very cute! X

Lindsey Kennedy

2025-08-30

Google

Soooooo kind and talented

Julian Pacey

2025-06-18

Google

Been coming here for a few years now. Every man should have a pedicure before getting their feet out in the summer.

Great atmosphere. Excellent therapists. Very competitive £.

Jade Murray

2025-02-22

Google

I had a 90min massage this morning with Chantelle. My massage was fantastic. So chilled and relaxing. She got right into my knots in my back. I loved having a heated blanket too, that was a lovely touch as im usually cold when having massages. By far the best massage i have ever had. Will be booking again for my next massage in 2 weeks as my really needs working on. I trust i am in good hands... Chantelle is amazing at what she does. Thank you so much. See you in 2 weeks♥️

Safiyyah Anthony

2025-01-04

Google

If I could give this place 0 star's I would. I came in for some grey highlights. I was told to bring my own dye as the salon doesn't provide dye. This should have been the 1st red flag. I came with 1 bottle of dye (which I showed Olly) as I only wanted a few highlights. Tell me why almost the whole head was bleached. After washing out the bleach, I was then told that there wasn't enough dye to complete my har. She said that she would do her best to make the dye I bought stretch. The end result was absolutely appalling (thank god it was cold and I came with a hat). I was left with patches of bleached hair and blotches of grey. I was also told I had to pay whilst I was halfway through my treatment as the shop was closing, another red flag. I was booked in for a 2 hour slot starting at 2.30. I didn't come out until after 6. No apology nothing. Just told that it took longer because my hair is long. That's it that's all. I had to go down to superdrugs the next day to go and buy more dye o fix the mess the 7 year professional loctian did. I called back the salon the Monday and spoke to the owner, who seemed surprised at the results, she said she was happy to give me a full refund even without speaking to Olly or seeing pictures (maybe this has beppend before) anyway as I stated to Olly at my appointment I have been scarred by so called hairdressers before, she assured me I was in good hands. I will NEVER trust another hairdresser again. (I even showed pictures of what I wanted,.... inserted)

Chris Hailes

2024-07-08

Google

6/5 stars. The most profound massage, Chantelle is a true master of her trade. Couldnt recommend more highly!