Superdrug

AC

2026-05-12

Google

Disappointing. Walking into the shop felt like the staff were irritated that customers were there. Which isn’t typically the case at this specific shop.
Especially disappointing customer service from Nailah on the till. She came across uninterested and ignorant throughout the transaction. She didn’t speak a word, no hello, no thank you, and no goodbye. I had to ask to scan my Superdrug card, which seemed to be an inconvenience to her, as she had already put the transaction through on card without asking how I wanted to pay.

From someone who has worked in retail, it doesn’t take much to say hello or thank you, which is basic customer service, mind you.

Anne Fedorowicz

2026-04-30

Google

Had my daughters ears pierced here and they aren't even straight

Theiga8D

2026-04-07

Google

Staff not helpful at all. And also, I witnessed myself today a lady using a hairbrush and she put it back on hanger. I'm not going to buy anything in this shop.

Karma Hirst

2025-10-31

Google

Popped in to get some last minute halloween makeup which I had trouble finding. After a shopfloor team member completely ignored me and walked past. I tried at the counter and Amy was more than happy to find the product for me, advised me of the 3 for 2 offer on makeup and ensured it was put through the till correctly after jasmin struggled.

T Lee

2025-10-05

Google

Massive queue and only 2 people on the tills. Left everything in my basket

Emily Carlisle

2025-06-29

Google

Customer service is full of amazing personalities, polite, friendly, helpful and willing to interact with their customers … unfortunately white rose super drug and Ellie have non of the characteristics above. Moody, short, can’t be bothered, rude and totally dismissive the perfect recipe for an awful experience, fortunately I always have such a lovely time in the main Leeds location in the centre of town I’ll continue to shop there, but I’ll never go to white rose Superdrug for a few bits again. If you don’t enjoy your job find a new one I say.

Kerry Percival

2025-06-07

Google

Products are good and reasonably priced compared to rest. But the staff out of six. Ones shouting over you to her mate that's got of dinner. Ones on perfumer counter hiding in corner on her ohone because of boy issues, another's by beauty studio..... wait for it...... on her phone cause she hiding in a corner. And then the last the one that actually served us clearly didn't wanna be there she was asking us questions and I'm defo not hard of hearing and it was like she was just mouthing the words to us she actually sighed as I paid lol. I shop there for ease that's it.

Dawud Khan

2025-02-06

Google

The earwax removal doctor was a very lovely and caring woman. God bless her.

Gia G

2024-07-24

Google

Went in about an hour ago, two of the girls I interacted with just had a really bad attitude and weren't being helpful at all

rose todd

2024-06-14

Google

Really great service from jade at whiterose Superdrug. She assisted me really well and let me know about the deals so I wouldn’t miss out on my free gift and attended to me while working the till so polite very happy made my morning and I didn’t miss out on the offers :)

Andrew Smith

2024-05-25

Google

Got there at 5 minutes to closing and the women said there closed I only needed 1 item I would be straight In and out should say it closes five minutes before closing time on website so I don’t waste my time or not close till time advertised

Raza Rafiq

2024-03-07

Google

Was at the store earlier today not only was zenaam a young pretty women she was also very helpful even though they didn’t stock the product I was after she recommended a shop that would definitely gonna go back to see that amazing smile again . Don’t let these negative comments put you of from shopping at the store