Tips To Toes of Bristol

Thanks for the review. Sam x

This review is false, malicious & intended to harm my business after I refused to remove your existing acrylic nails when you book the wrong treatment & I would not have had time to do the extra treatment you would have needed

You booked for a shellac manicure & I did not have enough time to remove a full set of acrylic nails & a shellac manicure as you wanted me to do.

I asked you a few questions about where you got your existing acrylic nails put on and asked if they used an electric nail file to prepare your natural nail beds to which you said yes. I explained that there was probably a lot of damage done to your natural nails by the e-file & I was unwilling to remove your existing nails and that this was common practice for nail technicians and that you would need to go to the place to put them on to have them removed, at no point was I rude to you and I definitely did not laugh at you.

I did ask you to wait for 1 minute on my door step when you arrived a quarter of an hour early for your appointment as I do not have a waiting area and I was cleaning the work room with disinfectant when you arrive. I explained this to you and you could see that I had cleaning stuff with me when I open the door. I work by appointment only so clients are not kept waiting & if you had arrived on time or even five minutes later, I would have been about to welcome you straight away. However I had disinfected sprayed on work surfaces when you arrived as they need to sit on the surface for a set amount of time to kill the organisms, so I could not let you in my workspace until I have cleaned it off.

I take personal offence to being called dirty & personally nasty comments like that have no place in any review. I can assure you my personal hygiene perfectly fine.

You threatened me when I refused to do what you wanted me to do & now you are trying to damage my reputation. I will not be bullied into doing something that could possibly cause harm to a client or put me in a position I am not comfortable with.

I would ask all potential clients to read all my reviews on here & on my booking website Treatwell & then make up your own mind yourselves to see who you think is telling the truth.

Thanks for the lovely review. I’m glad I was able to do this for you guys. Hope your big day went perfectly. Sam x

Thanks for the lovely review. I look forward to seeing you soon. Sam x

It’s was lovely to meet you & I’m so happy to known you enjoyed your facial so much. Thanks for the wonderful review & I will look forward to seeing you again in the future when you are back in Bristol again. Sam x

Thanks for the lovely review. It was a pleasure to meet you both & I’m so glad you where both happy with your nails. Sam x

Thanks for the review!

Thanks for the lovely review x

Tips to Toes of Bristol’s 24 hour cancellation policy.

Tips to Toes of Bristol require a minimum of 24 hours notice to cancel or reschedule appointments free of charge. If less than 24 hours notice is given or if the client does no attend the appointment, then the full cost of the appointment is still payable.

I totally understand that sometimes emergencies happen or something happens outside of our control and I am happy to try to work with a client who has contacted me and explained they may be running late due to traffic or have an emergency they have to deal with. I will try to reschedule the appointment if I can accommodate it for genuine reasons.

However, if a client has not even tried to contact me to say they might be a little late or can not attend the appointment within the first 10 minutes thier booked appointment time, then I am going to to mark them on my booking system as a “no show” & they will still be charged according. Once an appointment has been marked as a “no show” on my booking software, it can not be changed, this is part of the point of sale software I use for proving my income to HMRC, as if can not be altered once completed and as such meets the needs of HMRC for if I have an audit. I marked your appointment as a “no show” 15 minutes into your appointment time.

I am self employed and running a business to support myself. When people either do not attend or do not give reasonable notice, then that appointment slot could not be offered to another paying client. As such I lose my income for that hour / hours, as if I do not work, then I do not get pay.

Please do not telephone me over 20 minutes late for your 60 minute booked appointment and expect me to (a) be able to do a 60 minute treatment in less than 40 minutes or (b) rebook another appointment free of charge because you think it is “unfair”. It is unfair to expect someone to work for free, an hour and a half of my working day was booked out to you (1hr service + cleaning time). As such it could not be offered to another paying client and is chargeable to you.