i.d.LAB

Helen White

2025-01-16

Google

The staff at .d LAB are all friendly and welcoming. I have had nails and micro blade eyebrows done previously.

Rachel Robertson

2024-04-13

Google

I went here to get my nails done for my wedding. I am a nurse and do not ever get my nails done so I am not very knowledgable when it comes to nails. My friends & family told me to get BIAB so I contacted this salon 2 weeks ago with pictures and they said they would be able to do something like my inspo pics. All the staff were really friendly and the salon was nice. However, when I explained what I wanted Becca said there was only really one colour that she would able to do with BIAB. I was looking for a nude nail with either a floral design or a sparkle and what I ended up with was a very subtle pink and not at all what I wanted. I was able to pick the nude I wanted for my toes but then my hands and toes weren't matched AT ALL. I asked if some more art could be done on the other fingers because it felt a bit bare and Becca said it would look unbalanced, which fair enough, she was probably right but I felt bad then for saying I wasn't happy. In hindsight, I really should have let them know this was not what I wanted at all - I had shown her a picture of my dress which has a nude underlay in it so I really wanted nude nails, not pink nails.

I paid and left and when I got to my car I compared my nails with the look I was going for and I just burst into tears because it was nothing like what I wanted. I thought maybe I should just get over it but I called my sister who gets her nails done with BIAB every couple of weeks and she informed me that you can get ANY colour of gel polish on top of BIAB. I was so upset then because I didn't feel like I was informed or given multiple options and ended up feeling really bad about myself.

I didn't want to go back and ask for a refund or for them to change it because I felt so embarrassed. My sister-in-law saw me so upset so phoned them on my behalf to let them know how I felt and they said no refund because I received a service & that I seemed happy with them at the time. I am very bad at conflict and didn't have it in me to say I was unhappy at the time.

After the phone call I looked closer at my toes, which were the nude gel that I got to pick and am extremely disappointed with how badly done they are. Because I was so upset about my hands I didn't even properly look at my toes. Yes, I paid for a service, but it was not done well. This is my wedding and I spent money on nails that I will have to go and get redone now. I hate to leave poor reviews and I probably am just more sensitive because my wedding is coming up but I can't lie and say I am not disappointed.

Attached is my reference picture compared to what I got and then pictures of my toes.

Mhairi Clare

2023-11-11

Google

Fabulous service and lovely staff, having been using ID lab for years

karen wilkie

2022-07-27

Google

The girls are just lovely i have always had a lovely experience in this salon

margaret harrison

2022-03-25

Google

First visit here today. Love my new haircut!
Jenny cut my hair exactly how I asked for it.
Thank you! 😊

Linda Smith

2021-09-11

Google

Best Salon In Renfrew Girls Are Lovely Made To feel so Welcome spotlessly Clean Wouldn't Go Anywhere Else

Stefanie McGall

2021-06-03

Google

I have been coming here for years. The girls are so lovely and the treatments always perfect. I don't live in the area anymore but still travel (30mins) as I know I will never be disappointed.

Lorna Morton

2021-02-24

Google

This is the only place I go for my hair and beauty needs.
Jenny & Becca take care of my hair, and Janine looks after my nails and waxing.
All lovely staff, friendly and approachable.

Karen McVey

2020-11-18

Google

Fabulous lovely staff Rachel. Is amazing at hair

Nikki MILLAR

2020-03-17

Google

Polite but friendly service, as usual. Just a quick appointment that time - brow wax but of course brows done to the usual high standards that I have come to expect. Great work again.

Amy Griffin

2019-11-09

Google

Only place I go for my nails, always amazing and nothing is too difficult!