salon 21

Sonia Crawshaw

2018-01-10

Google

Friendly, relaxing atmosphere. Holly did my highlights, cut and style exactly the way I was hoping. She has a real talent for colour and styling. I recommend salon 21 to anyone who is looking to leave the salon happy with the results!
Get your nails done at the same time!

Tonia Clarkson

2017-07-20

Google

Very nice professional staff, always do what you, would recommend. Holly lovely.

Chrissy Augustus

2017-07-14

Google

I've had my hair done by Holly about 4 times now, she has always been friendly and helpful. She cuts the best inverted bob I've ever had and my highlights have always been perfect.

Emily Powell

2017-04-28

Google

10/10, friendly staff and an amazing affordable service! Would recommend

Karin Murray

2017-01-25

Google

I am never one to complain about after my experience with this salon and the rudeness of the phone call I feel I must . When they called me to discuss what problem I had with my hair, I tried explaining she did not give me options or show me a colour chart. The hairdresser Holly would not listen and talked over me. I tried to explain how every other hairdresser has always sat and spoke to me in order to understand what colour was wanted. The conversation ended with holly talking over me and then hanging up on me. She just mixed up a colour without listening and applied 3 rows of foils. She accused me of lying when my daughter spoke to her and said I stripped my hair the eve of leaving the salon instead of owning up to not listening or taking the time and effort into putting in the colour I wanted. The hairdresser also slammed the door in my daughters face when she went to try to resolve this problem, I think this is very childish and I don't appreciate this sort of behaviour from a so called professional. At the end of the day its not about a refund, its about the fact that they were not adult enough to listen or lack of willingness to listen to their client. During my visit they were also taking down about other companies. Salon 21 also charge for anything and everything extra, e.g £15 for long hair. If it is on a Groupon voucher be careful as there are other expenses they charge. Do not recommend.

Arizona

2017-01-25

Google

AVOID!!!!!!!!!!! Awful experience! Would give no stars if I could.

I was never patch tested first of all. They deny that you need one but all research I've done and PROFESSIONALS I have asked say that you need a patch test even with foils as they are not leak proof and bleach will touch head when rinsing ect.
My first appointment was cancelled with out informing me so I had a wasted journey and baby sitter all to find out I had no appointment.
When I finally got a hold of Salon 21 after numerous calls I was booked in again.
This appointment was also cancelled as they had to send all customers home as they had no hot water. I was booked in again... when I showed up the third time I was left waiting for over an hour.

Unfortunately I gave this salon a second chance and booked myself in for another appointment, which I utterly regret, my second appointment was the last straw as I was left in the salon as Holly ran out of bleach and I was sitting there for far to long with half a head of bleach while she went to the shop! This completely ruined my hair and has taken me a while to recover from this.
There was also a lot of unpleasant gossiping about other customers which I had no interest in as I felt it was inappropriate; unprofessional and rude.
My mother unfortunately also had a appointment here which she bought via groupon (she was also not patch tested) and she left in a large amount of pain due to the roughness of the hairdresser Holly with no evidence of her hair being done.
No consultation was given or help offered to understand what she wanted. When we spoke to the salon about this they called us rude and hung up on my mother and refused to come to some sort of arrangement to rectify their mistake and lack of customer service. They accused my mother of lying and having her hair 'stripped' washed and dried and straightened all withing half an hour of leaving their salon (i have picture dated evidence of her hair which i have supplied the salon) as they out right refused that, that was the condition she left the salon in. When I asked for a refund for my mother's hair they refused and SLAMMED THE SALON DOOR IN MY FACE by another ladyt I have never met before and had nothing to do with the conversation. They are extremely unprofessional and very rude and inappropriate. No knowledge of customer service, No time or effort put into the customer. Just slapped some bleach on, take your money and that's it shoved out. No passion or pride taken in any aspects of this so called 'business' Hard to get a hold of them via phone. DO NOT RECOMMEND!!!! Spend your money elsewhere!

Valerie Henbury-Demargne

2017-01-14

Google

Nice enough once you get chatting, but... out of 3 visits, on the first another customer and I waited for over an hour but no hairdresser showed and while the staff of the nursing home where the salon is located could have been contacted to leave a note on the salon's door to helpfully inform customers booked in for the morning, well... anyhow, when I called (I eventually got someone on the phone, several days later) I was told that they had had dental problems and an apology was not forthcoming for the inconvenience of travelling to the salon and waiting while no one answered either landline or mobile - actually, don't call the mobile number on the website to leave a message, they don't use it. On subsequent visits, they were by mid-morning running late by over half an hour, so more waiting; and comments were passed about a customer and the quality of her English after she had left. As I'm not of anglo-saxon origin either, I can't imagine... yet again, do I care? Plenty of hairdressers out there.

Claudia Duggan

2016-08-31

Google

Purchased a voucher for a cut and colour via Groupon. Tried calling 4 times on both numbers, left messages and sent an email and haven't had a response. Have now asked for a refund from Groupon. Disappointed they haven't bothered to return my calls or email.