Superdrug

Scarlet

2026-01-20

Google

I have had gone into the store to purchase a new fragrance and the worker showed and recommended me some good deals, after I had chosen a medium bottle I had just gotten home to realise he gave me the smaller size. I had then gone back to get the upgrade and they turnt me away refusing a refund as the item was "touched". I had not opened the fragrance or sprayed it. I feel completely scammed and absolutely do not recommend shopping for fragrances here.

Jacqueline Wong

2025-12-14

Google

Sarah did an absolutely wonderful job on my nails. She was incredibly friendly and made the entire experience very pleasant. I am so happy with the beautiful results. She will be missed xxx

dd zz

2025-12-14

Google

I always prefer Superdrug over Boots because the display shelves are cleaner and better organised. You will know it when u compare it to Boots at chantry place- it was so dusty and messy over there.

summer

2025-11-15

Google

customer service was amazing. staff are always so helpful and were especially today even when it was busy. staff at tills asked me if i wanted face masks which i needed! and i signed up for a points card because they were so helpful. definitely recommend going in here!

samantha haslam

2025-11-13

Google

I wouldnt even give one start but had to to post.

I vist superdrug regularly in norwich at chantry place. Iv always had a nice experience up untill now. I want to express how deeply upset and hurt I am after my daughter (20yr) went to this store with her friend and the members of staff thought it was appropriate to laugh and stear at her while what appeared to be making comments about her.
This was because my daughter was stimming and being vocal she has autism and can stim when she is happy or over stimulated. She shouldn't be made to feel uncomfortable about this.
I think your staff need more training on how to treat memebers of the public with disabilities, to think in this day of age people still dont treat everyone with dignity and respect. I have to wonder do you do such training of how to communicate with people with disabilities? Because from what i saw and how they behaved its clear they haven't or they need retaining!
I hope if the girls who work there see this that they think about their actions and how it effects people. I'm sure if the shoe was on the other foot they wouldn't want them treated that way or a member of their family. People shouldnt have to feel they should hide away they shouldn't be made to feel shamed to be in public places. Shame on you!

Rahul rajeev

2025-10-22

Google

Really had a bad experience today between 1500 to 1600 with one of the sales girls dont know the name. she spoke to us very rudely that we should not open and check any products however the product was left opened .she also told the same to the other customer too ( skin of colour). The worst part is there was a white lady opening the product which was sealed and trying the lipstick on her hand however the sales girl just watched it but dint bother to tell her anything. That was quite rude and more like a racist behaviour from the sales girl.

Kiya Dosanjh

2025-09-24

Google

Sarah from chantry place was really friendly, chatty and welcoming she did my eyebrows today and she made me feel so welcome. I would definitely recommend her!

Kash Hinds

2025-08-09

Google

In the morning, an older white woman with shoulder length white hair was serving me and was rude/stereotyped me. Whilst I was in line waiting to be served, another customer came behind me to wait as well (a minute after me). The cashier came around the corner and onto the tills to serve; she didn’t see me “push in” even if I did. She kept accusing me of pushing in front of the other customer despite her standing behind me and me being in line before she joined. She was insistent I pushed in line even though I told her I was in front. This is really not surprising given current climate but I just expected better.

jess

2025-06-17

Google

i was in superdrug today with my friends and the piercing chair was out quite a bit and my friend accidentally tripped over it and fell. a lady, i think she was polish (im just guessing because she had a polish accent) came over and immediately said ‘if you misbehave and break any more things then your out and not just out of this store, out of chapelfield’ he didn't break anything at all, and he was saying sorry over and over again but she just didn't listen. she didn't even ask if he was okay she only just was worrying about the chair. she was really rude to me and my friends and kept giving us rude looks as we were trying to find what we needed to get and while we were walking out of the store

Mike Fairfield

2025-04-20

Google

Update your opening hours!! Drove all the way into town, paid for parking only to discover your closed on a public holiday. Furious.

Fleur

2025-02-01

Google

They made me stop and not leave becaymuse me and my friends didnt buy somehting we tested but there was no tester

jill C

2024-11-17

Google

Went to buy a few bits.didnt like the servers attitude.To be chewing gum while working.it was like watching a washing machine going round and round.She really took no passion in her work.Maybe a staff meeting wouldnt go a miss.