Boots

Nesh B

2026-04-23

Google

I had a very disappointing experience at this Boots store. While trying to test a lipstick, a shop assistant wrongly accused me of attempting to remove the security tag. I calmly explained that this was not my intention, but she remained rude and did not apologise for the misunderstanding.

The interaction felt unprofessional and uncomfortable, and it completely put me off making a purchase. I expect better customer service and basic courtesy. I hope this feedback is taken seriously.

Fatin Almulla

2026-02-04

Google

Reading the reviews now, I realised that I am not the only one who experienced such aggressive and unfriendly, unhelpful staff. It looks like they are trained to be horrible to people.

As I was paying through the self-service station, it asked me to ask for assistance. When I did so, the young lady banged all the drawers in a rude and very aggressive manner, to a point where I had to ask her to calm down.

I should have left all my stuff and left without buying anything.

Staff there just don’t want to help, and they seem to be competing with each other to win the most aggressive, rude member of the month.
I would never go to that branch again and will definitely not recommend it to anyone

Izabella Taylor

2026-01-21

Google

Went in today starting to get some things together for when my baby is here of course. There’s a young lady that really helped me and had a lot of patience, multitasking and really helpful, not just with me with other customers. I was having a problem with the boots app trying to add my card etc, finding products. I really appreciate her calmness, kindness and patience in such a stressful exciting time, Thankyou Katie!! Shoutout to you :))

Alexis

2026-01-20

Google

Ignorant staff. I went in 30 mins before closing time and I was practically chasing one of the women because she was the only person on shopfloor, I get she was busy scanning things before closing time, but she was inattentive and had poor customer service. She basically said we shut soon ‘im busy with something’ then passed me onto her manager to sort it, almost as if customers aren’t the priority. Then went onto say to her manager that they need to close the doors halfway so people stop coming in, knowing I was next to them- almost like it was said on purpose? Yet the manager on shift was okay , she just looked at the gift sets that were out, even-though I already checked prior to asking. Bet their conversion rate is not the best at all.. Im just confused as to why on the Boots app it states that a product is available only in certain stores- I go to the store and it isn’t even in stock. I work in retail and know that some stock may be incorrect but it obviously needs changing, no one even offered to check on their scanners if it could be in the back. Online it said “stock coming soon” and ‘find a store near you’ which was only Peel Centre or Ashton. I basically wasted my time and will only be using the Merseyway boots now.

Anna Mac

2025-12-03

Google

Would give zero stars if I could. I've never experienced such rude customer service before. Came in to collect a parcel having used the click and collect service; a young girl, I think she was called Katie on the floor asked me "what do you want?" and huffed when I said I was there to collect a parcel. She was obviously in a rush because it was absolutely rammed with customers in the store.... so rushed that she misheard my order number and when I said that wasn't correct, again she huffed and it was a huge inconvenience.
I was in shock by her rubbish attitude, I walked out gobsmacked. I will not be returning to this store ever again, you've lost my custom Boots.

Robert Faulkner

2025-11-01

Google

It's okay and it's a Boots. But there are never many staff in store if you need help with anything (even on a busy Saturday afternoon) and only three self service tills which (due to the low number of staff) never have staff nearby if there is a problem. Would only go to this store out of necessity rather than choice.

Salar Yousseff

2025-06-12

Google

Poor costumer service a very rude staff and not helpful as I have been served rudely by someone called Sharon as I read it on her badge, never again

gongteng

2025-02-19

Google

I returned one of my click and collect items in this store. I took a picture of the return screen. I should have received a refund for the physical gift card immediately, but I didn't receive it on the same day. I contacted the Boots customer service team 3 weeks later. The customer service team told me to return to the store, but the old lady customer advisor with short brown hair was not only very rude to me, but also had no idea about the return process. Although she looked like she had worked here for many years, she didn't believe that I had called the customer service team, and accused me in a very fierce tone that I didn't take a picture of the refund page, and accused me of not asking the customer service team for the reference number. She didn't help me solve the problem, but just blamed the customer blindly. How can Boots have such staff? Finally, she found the store manager, and even the store manager said that they had no right to refund me. Finally, I called the customer service team again, and they specifically said that this store didn't know the return process, and asked the regional manager to investigate, and asked me to change a store to return the product next time. It was not my problem, but I wasted a lot of time returning items in this store!

jack smith

2025-02-08

Google

Used a coupon in here before and decided to try use my other one earlier last week and the worker screamed at me and said it didn't work when it visibly went through and only needed staff confirmation. Sort your staff out now!

Ahmed Alshammari

2024-12-04

Google

I want to know who hired the old lady in the cashier she was the worst employee I have met in the UK I was planning to buy stuff from this pharmacy but after dealing with him I cancelled the purchase from this place

Haha October

2024-11-07

Google

can someone tell us why the girl in the cashier was so angry??? Our advantage card didn't work at the beginning and she scanned it and said:" invaild!" and had that angry face we was afraid to ask what makes it invalid. Boots HR team, be careful of what you select cause I believe there are still people cherish that opportunity.

Eva Elliott

2024-11-06

Google

Paid £1.50 to park only to find the sensitive laundry liquid I need out of stock anyway. Everytime I've been it's been out of stock, and is out of stock online too. Needs sorting for eczema and dermatitis sufferers.