Aura Health & Beauty

Georgia Oberheim

2026-04-09

Google

I completed a total of 12 laser hair removal sessions which cost me £500 in total. Unfortunately, despite the time and money invested, I have seen no meaningful reduction in hair growth and still need to shave regularly, essentially the same level as before starting the treatment.

I raised this with the clinic in the hope that the outcome could be reviewed or explained, or that a reasonable resolution such as a partial refund might be considered. However, my complaint was dismissed and no refund or resolution was offered. The points I raised were not addressed and I didn’t receive an explanation for the ineffectiveness of the treatment.

Since completing my course, I have attended a different clinic and noticed a visible improvement after just one session, which has made the lack of results from these 12 sessions even more concerning. Would not recommend!

Update in response to the business’s reply: My concerns about the number of sessions, cost, and the lack of any results after 12 treatments were not addressed. The reply simply repeated that results vary between individuals, which does not explain why I saw no improvement.

My review reflects my genuine experience so others can make an informed decision.

Ethan Denham

2026-02-14

Google

Everyone at Aura is so lovely! I’ve been a few times now and will continue to go back :)

Kate Morton

2026-02-14

Google

Excellent service and amazing team.

Ellie Martyn

2026-02-09

Google

Had laser hair removal, was so comfortable and welcoming! I felt like it was so professional and friendly. Can’t wait to come back for my next sessions! 🫶🏻

Chloe Phillips

2026-02-06

Google

Great waxing as always.
Thank you

Laura Cameron

2026-02-02

Google

Always have a great experience when I come here. Very friendly chatty staff and the beauty treatments I have had here have always been 10/10!

Dina Wright

2026-02-02

Google

Excellent - great service and super staff

Margaret Larner

2026-01-30

Google

Thanks Nikki for great service nails waxing brows as always i am booked in untill August just to make sure was impressed today with new layout very comfortable new chairs

Jan

2026-01-27

Google

Nikki worked her magic on my badly broken nails following a holiday and I couldn’t be happier with my French manicure. Nikki is very experienced and my nails look super fresh, somehow longer and a million times better, and I can’t thank her enough. She is always welcoming and professional and I highly recommend.

Georgia Ellis

2026-01-14

Google

I had laser hair removal done at Aura Health & Beauty by molly and couldn’t be happier! The environment was lovely and relaxing, and I felt completely comfortable throughout the whole process. The staff were friendly and professional, making the experience even better. Highly recommend — I’m very happy with my results!

Natalia Bobrukiewicz

2025-11-26

Google

Had my nails and brows done by Molly, such a lovely girl & my nails and brows look amazing. would definitely recommend 💙

Ana Rozenberga

2025-08-27

Google

*1/5 STARS - UNACCEPTABLE EXPERIENCE*

I had a disastrous experience with this salon. I booked a waxing appointment for Thursday, a week before the holiday, on Monday. I even visited the salon on Tuesday to confirm my booking and check for better time slots, but everything was the same as online. On Wednesday, I received a call to confirm my booking, which I thought was a nice touch. However, things quickly took a turn for the worse.

On Thursday, the day of my appointment, I checked for earlier time slots at 5:45 PM and found options at 17:15 and 19:10. I was considering changing my appointment time when disaster struck. At around the same time, I received a call from the salon informing me that they were canceling my booking due to lack of time, just 2 hours before my scheduled appointment.

I was shocked and stressed, as I didn't have any free time before my holiday to rebook elsewhere. When I expressed my frustration and disappointment to the lady on the phone, she responded brutally, saying "there is no appointment for you today, and that's it!" She also mentioned that someone would call me tomorrow, which seemed like an afterthought.

When I reiterated that this was unacceptable and expressed my disappointment with their customer service, the lady on the phone SHOUTED AT ME. I had to ask her to stop shouting, which was completely unacceptable. The experience was shocking, and I felt disrespected and treated poorly.

Given this experience, I would advise others to *STAY AWAY* from this salon. The 5-star reviews are likely fake or from friends and family. The salon's customer service is non-existent, and I wouldn't recommend it to anyone. The lack of professionalism, combined with the rude staff, makes this salon a place to avoid at all costs.