Emma Wilson Urban Spa

Jane

2025-12-06

Google

5* for Kelis, she was great 👍
Listened to my needs and eased my back!

Ulysses Manipon

2025-11-17

Google

Great service and excellent deep tissue massage! 👌🏽

Jacob ben

2024-08-09

Google

A positive and welcoming environment with a cleansing experience *****

cosma Del

2024-06-29

Google

Kellys was very professional, I was worried about pain because I don't do this often but I was surprise to feel no pain.
Kellys was also very fiendly, we had a nice chat, would definitely reccomend.

Te Gun

2024-06-22

Google

Fabulous. Calm, friendly professional staff. Will be back. Janet is fantastic, thoroughly recommend therapist and salon.

Madeleine Gough

2024-06-20

Google

My session with Emma was very relaxing, informative and I left with glowing skin. Thank you!

christine ohare

2024-06-20

Google

Reliably great service / I always rebook / lovely staff and quality products

amanda

2024-06-14

Google

Amazing eyebrow! Amazing staff and spa

Katherine Wilsey

2024-06-12

Google

A wonderful review once again by Tania. Thank you!

Laura A

2024-06-08

Google

In preparation for my honeymoon, I went for a legs, bikini and underarm wax at the spa. I was led to a badly lit, basement room where the underarm and bikini wax went ok but the technician clearly couldn’t see what she was doing properly. Upon arriving home, I noticed a lot of the leg hairs had not been removed, I mean LOADS. Needless to say, I was disappointed. I had had this treatment done in preparation for having a hassle-free honeymoon without needing to shave. I was sent a feedback survey by the spa which I completed and explained that my legs had not been done well and I would not recommend using their services again.

Later that day, around an hour before we were due to go to the airport, I received a call from the spa asking me to come in to rectify the problem. I explained I was due to leave imminently and that wasn’t at all possible. They suggested sending photos of the problem for them to review, which I did. I received no response. I emailed again to see if they had received them. They finally responded saying that they couldn’t see anything (despite me highlighting where the hairs were) and could I come into the spa. I had to reiterate AGAIN that I was now on my two-week honeymoon, which I would rather be enjoying than spending time sending photos of my legs! Regardless, I sent more photos which again received no response. I chased AGAIN, only to be told that Emma had been away but she gave me no answer as to whether I could receive a refund for the poor service. I chased AGAIN, explaining that the customer service had been so bad, I would be leaving a public review. I then received a response saying I could have a refund and that they would be back in touch, well, surprise, surprise, I received no response or follow up from them.

The bad wax job I can forgive, but the customer service I have received from this spa has been shocking and all the more disappointing that the experience impacted my honeymoon. I haven’t felt at all like I was listened to, or that my disappointment was appreciated in any way, and feel as if I have been totally ignored as a customer. This was the first time I used Emma Wilson's Spa and, needless to say, it will be the only time I ever use it.

Viviane De

2024-06-05

Google

Tania has magic hands. The best massage I have ever had!!!

Highly recommend 👌

Caroline Scott

2024-06-05

Google

Friendly efficient service