Celebz Nails
At 0.02 km
BritSalons — Directory of Beauty Salons & Nail Bars
BritSalons — Directory of Beauty Salons & Nail Bars
For residents of Stratford, Nail By Angelina represents a solid option in the field of Nail salon. Based at Unit 22, Stratford Shopping centre, Nail By Angelina is accessible for anyone looking for related services. Boasting a score of 4.1 based on 114 reviews, Nail By Angelina reflects customer satisfaction. To learn more, we suggest you contact Nail By Angelina.
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Highly Unhygienic , used the same dirty files and same drill bits from other clients, and I was even the FIRST customer of the day, for the acrylics they didn’t used the paper, the used the plastic tips and nail glue, which was all over my skin both underneath the nail and on the side ,I even told the technician but just acted surprised and drilled only superficially, I had to scrap the rest of the glue from my skin at home.
no cuticle prep or cutting thankfully
the staff may be kind but it’s such an unhygienic environment,
PLUS they gave me ring of fires ,and now it will take me months to go back to my natural healthy nails, absolutely unacceptable
Today they have lost a customer who has been coming for 5 years.
I was told 20 mins wait which turned out to be over 1 hour every time I asked they kept on saying 5 more mins. I had wait till 7pm and came at 5:45pm. I don’t mind waiting but please stop lying. They even let someone go ahead of me.
Then I agreed one price with the man in the picture the guy left and a new lady came I double checked the price and she said that’s fine.
Then midway through the service the guy came back demanding for more money and said you never agreed it with me. When I literally asked the lady and agreed. Like it’s a small shop and they are always talking. I’m sure she asked the guy otherwise why would the guy come back asking for money. I’m not stupid.
The guy and the lady in grey track suite started aggressively talking in their language probably insulting me. I literally had same thing done last month. It’s understandable to increase prices but don’t do it midway service. Especially after I double checked.
Why would you treat a customer like this. I’ve been so loyal to you guys for so many years brought my friends and family to this place.
The selfishness and greed from the staff has lost a loyal who comes to you guys every month for the last 5 years. And you have also lost the money from my service today such a silly thing to do. I should really report you guys to trading standards.
Edit: I appreciate your message. It’s not the waiting or the price that was disappointing it was the attitude of your staff. Have they spoken to me more nicely then i wouldn’t had a problem. Despite someone going ahead of me i still choose to wait over a hour. BTW no one said she had an appointment. Yes I did check with the staff after they initially said 20 mins then it was 45 mins and then 60 mins especially after the 45 mins mark they said it will only be 5 more mins but I had to wait 15 mins more.
I got the same thing last month and I paid £26 fine price increases happen but be respectful say the other lady confirmed the wrong price with me. After waiting over hour and it was getting late it was 7pm. I would have paid £30 which was just £4 more isn’t a big deal but don’t treat me like shit and behave so rudely. It was really your staff that was extremely unprofessional. I was genuinely so upset at how rude the staff was no customer should leave like the way I did. I was so desperate I even messaged you on instagram to get some assistance but my messages was left seen. Therefore I had no choice other than to put this review.
Dear JN,
First and foremost, on behalf of Nails by Angelina, I want to offer my sincerest apologies for the experience you had. Reading your review genuinely breaks my heart, especially knowing you have been a loyal part of our community for 5 years and have recommended your own family and friends to us. We understand that your disappointment isn’t just about the wait time or a few pounds; it is about the lack of respect and transparency from our team. At Nails by Angelina, we strive to provide a relaxing and professional environment, and it is clear we failed you significantly during your last visit. Regarding the points you raised:
• The Communication & Wait Time: We sincerely apologize for the “5 more minutes” cycle. It was unprofessional to keep you waiting without an honest timeline, and letting someone else go ahead of you was a mistake in management.
• Pricing & Staff Attitude: We are extremely concerned about your name interaction with the staff members you mentioned. Changing an agreed price midway and speaking aggressively is completely unacceptable in our salon. We are currently addressing this internally with the staff involved to ensure this never happens again.
• Our Lack of Response: I also apologize that your Instagram message was left on “seen.” This was a lapse in our social media management, and we feel terrible that you felt ignored when you were already upset.
Your loyalty for the past 5 years means the world to us. We do not want to lose a valued friend and customer over a single afternoon of poor service. I would love the opportunity to speak with you personally to make this right and offer sincere compensation for the trouble caused. Please check your Instagram DMs (we have replied now) or contact me directly at +44 7716 019999. We truly hope you can give Nails by Angelina one more chance to show you the level of service you deserve.
Sincerely,
Angelina Owner,
Nails by Angelina
I loved my nails done here, but unfortunately the quality wasn't good, and my shellac nails didn't last. They started chipping after one week, which shouldn't happen at all.
Hi ,sorry for the late reply.
Because your nails are quite short ,gel polish can chip more easily during daily activities.
You’re welcome to come back to the salon,and we’ll check and fix it for you.
Thanks you ❤️
Always come here for my nails- always listen to what u want and will re try to make it better. Lovely everytime :)
🥰Thank you so much, 😘violetrose.m, 🥰
➰for your lovely review! We’re so happy to know that you feel heard and satisfied every time you visit. It’s always a pleasure having you at Nails by Angelina, and we can’t wait to see you again soon! 🔜🥰🥰🥰
friendly service
Hi LS YAP, 🥰
Thank you so much for your kind words and the 5-star rating! We’re thrilled to hear you enjoyed our friendly service. We look forward to seeing you again soon at Nails by Angelina! 🥰🥰🥰
Very very very good service, just love it 😻
Dear [ Jesscia Aaron ], 😘
Thank you so much, 🥰
for your lovely review! We’re so happy to know that you feel heard and satisfied every time you visit. It’s always a pleasure having you at Nails by Angelina, and we can’t wait to see you again soon!🥰🥰🥰
I went to get my nails done twice here and the second time was the worst experience I have ever had at any salon ever. While the lady was curing my nails, some of the gel was touching the skin on my thumb. I let her know it was burning and she ignored me and kept telling me to put my hand in the machine!!! Second she was very aggressive with me while cutting my cuticles on my hand that I it felt like she was going to cut me! I don’t know who annoyed her prior to my appointment but this should never happen. I’m never coming here again
Thanks you ! Our staff wanted to do their best,may have been a bit too firm ,and is currently pregnant.so a little tired.we will take this as a learning experience to ensure you always feel comfortable and safe.
Hidden find ☺️ shoutout to my nail artist very talented and did a great design, got a cutile oil after care too👌 been getting my nails for ages and these don’t feel bulky, high quality.
Dear [ Sabryna Luiz ] 😘,
Thank you so much, for your lovely review! We’re so happy to know that you feel heard and satisfied every time you visit. It’s always a pleasure having you at Nails by Angelina, and we can’t wait to see you again soon!” 🔜😘🥰🥰🥰
Great experience! My manicure and pedicure were done beautifully, with perfect attention to detail.
Thank you so much, Aysel Myumyun 🥰, for your lovely review! We’re so happy to know that you feel heard and satisfied every time you visit. It’s always a pleasure having you at Nails by Angelina, and we can’t wait to see you again soon!” 😘😘😘
Such a lovely experience! Monica so gentle and talented, and the results were gorgeous. My nails lasted weeks without chipping. If you’re looking for a reliable nail tech, this is the one!
“Thank you so much [ Zovyka ] for this wonderful 5-star review! The Nailsbyangelina team is so happy to know that you are satisfied with our nail set/service. Your support is our biggest motivation! See you soon! ❤️”
Lovely experience every time I get my nails done. Very nice customer service.
“Thank you so much, D.lyalla 1 ,🥰🥰
for your lovely review! We’re so happy to know that you feel heard and satisfied every time you visit. It’s always a pleasure having you at Nails by Angelina, and we can’t wait to see you again soon!”
I loved my nails don’t get me wrong however, the female nail technician who was doing my nails was so aggressive with me she was pulling my hands and just overall being super rough! I have also seen other reviews about similar experience and it’s appalling, manager needs to do something about it
“Thank you so much, haniba , for your lovely review! We’re so happy to know that you feel heard and satisfied every time you visit. It’s always a pleasure having you at Nails by Angelina, and we can’t wait to see you again soon!” 😘🥰😘
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