Beauty By Sonal

Surabhi Mohan

2026-05-24

Google

Special shout out to Drunali & Justin for their professional service 😊

Nat Nikole

2026-05-23

Google

Friendly staff, flexible with appointments and beautiful nails. My esthetician also put my eyelashes on at no charge. Thank you!

Arsalan Farooq

2026-05-20

Google

I have been coming here for more than 3 years now and Ajay has been absolutely amazing. Growing my hair out, cutting it short, maintenance cuts and availability, their services are top notch. The salon has a lovely vibe, cannot recommend them enough.

Foram Patel

2026-05-19

Google

Really happy with my Caramel Blonde highlights — subtle, classy, and they make my hair look so much healthier and fuller.

Kuntal S

2026-05-19

Google

Love my chocolate brown highlights! They look natural, shiny, and add perfect dimension to my hair. Definitely happy with the result.

Hridesh Seth

2026-05-17

Google

Ajay is someone who is so humble and absolutely professional at his work. I recommend him for a haircut!

najmi ouidad

2026-05-09

Google

Very poor service. The lady who did my eyebrows seemed completely uninterested and didn’t communicate at all. She just stood next to me without even letting me know she would be doing my eyebrows. Once she started, it felt like she was rushing to finish as quickly as possible.

Every time I checked, there was still hair left, and I had to keep telling her what needed to be cleaned up and which areas still needed attention. Eventually, I just gave up because it became uncomfortable having to constantly direct her on how to do the job properly.

To make things worse, after I paid and said thank you, she simply walked off. I could maybe understand the attitude if the service had actually been good, but unfortunately it really wasn’t.

Ribhu Agrawal

2026-05-05

Google

Been getting my hair cut by Ajay for years now. Very welcoming and reasonably priced. Highly recommend

Priyanshu Patel

2026-05-02

Google

I had an amazing experience with Ajay—he’s genuinely one of the best hair stylists I’ve come across. From the moment I sat in his chair, he took the time to understand exactly what I wanted and offered thoughtful suggestions based on my hair type and face shape.

His attention to detail is incredible, and you can tell he really cares about his work. The cut and styling turned out even better than I imagined—clean, modern, and easy to maintain. He’s also very friendly and professional, which made the whole experience comfortable and enjoyable.

If you’re looking for someone who knows what they’re doing and consistently delivers great results, I highly recommend Ajay. I’ll definitely be coming back.

Varun Parikh

2026-05-02

Google

Best place for a men’s haircut as Ajaybhai does it with ease. Reasonable price and quality service by the entire team. Ajaybhai also helped us to find a good place to park our car which is 5 mins walk away and also has reasonable price and is safe for parking. Highly recommended.

anjali chand

2026-04-30

Google

Had a balayage done and really liked how soft and natural the color turned out. The blend is beautiful and doesn’t look harsh at all. The staff was friendly and careful with my hair, which is quite fine. Overall, a nice experience and happy with the final look.

Vishal

2026-04-24

Google

I have been a loyal customer for around 10 years. I continue to return mainly because of Ajay, who understands my haircut and beard preferences very well, and because all staff—Ajay, Dee, Paula, and Justin—are professional and friendly.

However, over the years I have experienced ongoing issues with time management, communication, and overall organisation.

There have been several occasions where I have booked appointments, arrived on time, and then been kept waiting 20–30 minutes without any prior phone call or warning. At the same time, I have also been turned away as a walk-in due to the shop being fully booked. What I find inconsistent is that when I do have a booking, walk-in customers are sometimes accepted, which then delays pre-booked appointments like mine.

On three occasions my appointment was delayed by around 30 minutes because the owner prioritised her young son’s haircut during working hours. I was told that he “changed his mind” midway through, which extended the delay. On those occasions, I did not receive any advance notice of the delay. Following the latest incident in early 2026, I asked (partly joking, but genuinely) whether a discount would be offered given the unnecessary delay to a loyal customer, but I was met with silence from the owner.

Most recently, on Friday 17 April 2026, I contacted the salon to book an appointment for 24 April 2026 at 10:30am. I was told that this slot was not available by Ajay due to an existing customer booking, and I was therefore offered 11:00am instead, which I accepted.

When I arrived 10 minutes early on 24 April, I was told to return in 10 minutes by Dee as Ajay was still on his way. This was confusing, given Ajay told me he already had a prior booking before my slot. When I returned at 11:00am, I was then informed by Justin that Ajay was actually on leave for a week, and that they had only been notified that morning. I had not received any call to inform me of this change.

Justin did offer me a new slot at 11:30am, which I accepted. However, during my beard trim, he was working alone with no support staff. My treatment was interrupted several times as he had to answer phone calls and manage the shop on his own. While Justin apologised and handled the situation as best as he could, it was not an acceptable customer experience. It also highlighted that staff are not always adequately supported, as they are forced to juggle treatments, calls, and walk-ins at the same time.

I want to emphasise that the staff themselves are not the issue—they are consistently polite, professional, and clearly doing their best in difficult circumstances. The issue is with the lack of organisation, communication, and customer consideration.

I have raised concerns with Sonal directly over time, but I have not received any meaningful response or seen improvements. My feedback has largely been met with silence, which is disappointing given my long-standing loyalty.

I have remained a loyal customer because of Ajay and the rapport built over the years, but repeated experiences like this are frustrating. Customers who book appointments expect their time to be respected, clear communication if there are delays, and a well-managed service.

I hope this feedback is taken seriously and leads to improvements.