Personaa Hair and Beauty Ilford

Hufsa Farooq

2026-02-11

Google

I visited this salon for eyebrows and upper lip only, which costs £7. Without clearly asking for my consent or confirming any additional charges, she proceeded to wax half of my face (cheeks, chin and around the nose area). I did not request this service.

At the time of payment, I was charged £15 instead of £7 and was told it was because “half face” was done. The additional service and pricing were never discussed beforehand.

I was also uncomfortable with hygiene practices, as Vaseline was applied directly to my lips using bare hands.

I had been considering returning for facials in the future because it is close to my workplace, but unfortunately this experience has made this my last visit.

Please ensure clear consent, transparent pricing, and proper hygiene standards for future clients.

InA DeLa

2025-12-30

Google

This shop should be closed down i went there and asked if shes doing eyelash extensions she said yes the minute she started to do my eyelashes it started to sting and my eye was burning i started screaming for her to stop and i have no idea what type of glue she have used but it was very bad first time in my life she was very unprofessional she didnt even have tape she used tape that we use for home staff i got home and i couldnt get glthe glue out of my lashes for a week i tried everything and it didnt work after one week i babe lost my natural lashes it was worse experience in my life please do not go to this salon never !!! If i had the option i would do 0stars very very bad

TULAY ARLI

2025-12-12

Google

I went in for an eyebrow shaping, and she said it would cost £5. But after finishing my eyebrows, she started waxing my face, and at first I didn’t even understand what she was doing. I stopped her and said I didn’t want it. At the counter, she asked for £15. I told her, “I didn’t ask for these extra treatments.” Because I had paid by card, she said she could do it for £12. I gave £10 and left. It was basically daylight robbery. I felt very uncomfortable. They have neither proper English nor proper hygiene.

Muslima Rahman

2025-08-01

Google

I just wanted a facial . I walked in and I asked if I needed an appointment? The lady said no we can do it now. So I thought ok, I just get it done. When I went into the treatment room it was not clean at all. I had to tell the lady to change the tissue paper . She started my facial with soap and water. I had to tell her to change the water. Then she used another face wash and then she used a face mask and straight away my face stared to burn. I kept on tell her my face is burning but she didn't understand. Finally she understand stood. And then wash it of with water. But unfortunately she didn't clean it all up and put on some face cream and said it is done .I was in the treatment room for 15 mins. I was left with their a burn face. When I came out the treatment room, I spoke to the owner but she was helpful at all. I will never go back again and I would not strongly recommend everyone not to visit this place
. The staff can't speak English too. Very un clean. I will never go back.

Parveen Kaur

2024-09-01

Google

No experience about hair colour i waste my money and she don’t have proper staff to work i have worst experience ever and i waste my money she leave me in middle and start serving other customers and she wash my hair in very bad way like seriously how dumb she is…..she needs to learn more👎🏻👎🏻👎🏻

Shazna Shafie

2024-08-06

Google

Very bad. She messed up my eyebrows. She was talking while she was doing it. She waxed up in one of eyebrows and at the end she mentioned use eye brow pencil and it’s not a big deal. And charged me money as well.

Isha Ahuja

2024-06-22

Google

Worst experience of getting legs waxing. The beautician did waxing like a fresher, which made lot of marks on my skin and left lot of small hairs. On top they charge £5 extra for foot waxing...which I was surprised that full legs don't include foot. It was my first and last visit.

Simi Varu

2023-05-13

Google

I recommend personas friendly polite staff reasonable prices too

Raj Verma

2023-05-06

Google

Very good staff

Jabeen Naveed

2023-03-17

Google

Very friendly staff

Sanchary Basak

2023-02-15

Google

I did my hair cut. She cut my curly hair without sectioning. As a result the cut wasn't clean. I visited next day for a clean trimming. Again she did the same. This time she didn't even wet my hair.
Maybe she didn't know her job or she didn't bother to do it properly.
It looks like a home-cut done by non-professional. Total waste of money.
I will not recommend this salon not even in emergency.

Nik ita

2022-12-18

Google

Went in here to do eyebrow threading and she starts waxing my eyebrows and when asked, she just forced me to finish the waxing and would thread after. She burnt the skin under my right eyebrow and the eyebrows are not even! I do not recommend this place.