Personaa Hair and Beauty Ilford
At 0.07 km
BritSalons — Directory of Beauty Salons & Nail Bars
BritSalons — Directory of Beauty Salons & Nail Bars
For residents of Ilford, C P N Nails serves as a solid option in the field of Nail salon. The location of C P N Nails at 99 Cranbrook Rd makes it a strategic spot for the industry. If you seek quality, C P N Nails maintains a firm commitment to excellence in Nail salon. For more information, we suggest you contact C P N Nails.
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Very poor service, I have done my nails 2 weeks ago and to already start coming out. 3 nails were damaged which I have to remove at home. I went back to shop to make complain and lady told me very harshly that it’s only stay for 3/3 weeks, I said that’s it’s not first time I done them but she wasn’t interested to listen to me. I think that this time they didn’t fix them properly. I don’t want to argue so I ask her to remove which she did and change me full price though I have removed 3 myself, definitely not recommended to anyone.
I called for pricing and let them know I’m on my way: the lady on the phone said yes come. Now I have come to the shop. A man who works there was so rude and unwelcoming saying I didn’t call to book and have to wait later afternoon. But he was so hostile and rude. Never going there again
CPN Nails absolutely nailed it! ✨ Stunningly elegant builder gel for a perfect Sunday treat. Thank you!
Good service and do a very good job at nails
The owner of this place is quite rude. I’ve been a regular customer for months now but it ends today. I was looked up and down and then he just said no to my request to do my nails. No explanation whatsoever. Just no and then he continues speaking to someone else. Go learn some customer service as you’re in the service industry. Disgusting behavior!
I usually don’t have a bad experience in this place, but I wouldn’t say it is good either.
The young lady who usually does my nails is okay even though she doesn’t seem happy most the time but I don’t have an issue with her as she makes small effort to be somewhat nice and the way she normally does my nails is fine.
However I must write this review due to what I experienced yesterday and I am quite unhappy about it in all honesty.
One thing that stands out is that there is not a very nice or welcoming atmosphere in most sense. The staff are extremely non chalant and slightly moody. There is no real effort in my opinion to be friendly or have any type of chit chat with customers and if the customer tries they are quite unresponsive and there is not much effort to engage.
I didn’t have too much issue with this until I came in yesterday to fix my nails from the weekend. The chrome they had put on the nails to give it a subtle shimmer type effect had scraped off slightly. I needed it fixing before I go on holiday later in the week.
They should have been very understanding and jovial about it in general and I just got the energy that it was too much effort but they went ahead and attempted to fix it anyway.
Also sometimes when they speak in their language you can pick up in a way if they make a comment about you and I’m sure they said something about me, and laughed. I could be wrong but it felt as if they might have.
The man who fixed it clearly didn’t know what he was doing with the chrome and the lady who originally done mine should have fixed it. He shaved the acrylic nails off in such a way that made them not as nice as the shape before.
The shimmer from the chrome was not the same on each nail and one of the nails still had not had the scraped off chrome fixed. The shimmer from the chrome also looked different on each nail as some had more and some had way less.
I got the sense he was doing it half heartedly and didn’t care necessarily to get a decent result. I must also add I picked up on the way he talked to me and it was as if he was annoyed I was there and trying to hide it. I remember asking him where the bin was and the way he showed me was in quite a condescending manner. I did not like that at all.
I didn’t realise until a while after the shop that it was in fact worse than before and I should have gone to a completely different nail shop that actually care and put effort about the customer nail result which is what I will have to now do and spend more money elsewhere.
I have now learnt to go instead where the customer service is friendly, welcoming and attentive. I will also now only go where I get a sense that they care about getting the best result possible and do not make me feel like I am an inconvenience as a paying customer if I am unhappy about something.
I must add that the decor is horrible; quite dull, gloomy and cluttered. The cleanliness doesn’t seem the best (a lot of dust too) and even the fishes in the tank don’t seem happy; I sort of feel sorry for them. I hope they are fed.
The pictures I provided sort of show them properly but if you saw them in real life you would think a complete beginner done them who wasn’t trained properly.
I will most definitely not be going here again.
I’m sorry but you receive the energy that you give and they need to do much better.
Been here many times over the years! lovely and professional staff, they do a brilliant job every time, definitely worth every penny. Their communication isn't super great, but they understand if you're patient and kind :))
Very professional and highly recommended
Not deserved even half star!!!
Place are DIRTY!!!Workers are ROOD,not listen what customer asking ,my nails was in pain for few days,they using cheapest product ever!!!
Place do not deserve to be open!!!
People who loves and respect themselves DO NOT WASTE YOUR MONEY ,Time ,HEALTH for them
Tell them what I want and how ,done it quickly and unprofessionally!!!
Can’t understand what I was saying in English!!!
If you can’t work with people you should go to work in farm,hotels but definitely not with human if you can’t take that people yelling you it’s wrong and I want different way you should listen ,customer paid you for job ,you not doing for free!!!!
Totally disgusting service and disrespectful staff
Staff don’t understand that cuticul need to be clean and cut gently !!!
Onestly I really hope that place someone can shut it down
Poor job by the guy there on gel set. Not sure about the rest of the staff
I always go, every time I leave satisfied
Worst service ever and rude behaviour towards customers ,the whole staff is nt professional, I regret coming here , waste of money as well as time , I recommend not to come here
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