Y.U Nails London
At 0.81 km
BritSalons — Directory of Beauty Salons & Nail Bars
BritSalons — Directory of Beauty Salons & Nail Bars
For residents of Finchley, An Nails serves as a top choice in the field of Nail salon. The address of An Nails at 170A High Rd makes it a key hub for the industry. If you seek quality, An Nails maintains a firm commitment to excellence in Nail salon. For more information, it is recommended to visit An Nails.
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A **** Highly recommended. Great staff, beautiful salon, wonderful coffee! and super nails. Thanks guys.
An nails teams thank you so much Liz, 💝📚💓💗💜
I’ve been a long time client of A Nails and never had a problem until today.
I made multiple bookings before a family wedding for my
Mum and sister in law, my daughter and me. The salon made a mistake and missed one of the bookings. Instead of just owning the mistake and apologising they kept insisting I was wrong. I understand it was a bit complicated but I do know how many people I was booking for and didn’t just forget a person.
I wish they’d have admitted the mistake but instead of saying sorry they were very rude to my mum, telling her to just go after she’d waited half an hour. They then hung up the phone to me when I tried to talk to them about it. It’s a real shame because I’ve always had good manicures there but I’m really shocked by how they spoke to us and won’t be going back.
Dear Customer,
We appreciate you taking the time to leave a review, though it is quite unfortunate that your feedback is based entirely on secondhand hearsay, as you were not personally present at our salon to witness the event.
Let us clarify what actually transpired:
An Accommodating Start: Your booking was originally made for one person, but two people arrived. While this is not our standard procedure, we didn't make it an issue and were more than happy to accommodate both of them.
A Standard, Brief Wait: Upon arrival, our standard protocol requires guests to wait just a minute or two while we prepare the pedicure chairs, during which they are welcome to browse and select their nail colors. However, it seemed as though this was your mother’s very first time visiting a professional nail salon, as she appeared entirely unfamiliar with this basic industry routine.
Unacceptable Behavior: Driven by an unnecessary rush, she immediately exhibited an extremely rude attitude, repeatedly insulting and shouting at our staff. It was deeply disheartening to see her treat professional nail technicians as if they were subhuman servants born to endure her verbal abuse.
Our Professionalism vs. Her Sudden Departure: Despite her continuous hostility, our team chose to take the high road. We remained courteous and completely prepared both pedicure stations for her and her companion. Yet, in a bizarre and utterly baffling turn of events, once everything was perfectly ready for her, she threw a tantrum and abruptly decided to storm out, wasting our team's time and preparation.
Her vulgar language and dramatic behavior were so out of line that the other customers present in the salon at the time actually felt embarrassed for her.
We take great pride in our work and will always offer top-tier hospitality, but we strictly draw the line at the abuse of our staff. Mutual respect is a prerequisite at our salon, and we expect our guests to carry themselves with basic decency.
Best regards,
I booked BIAB on my natural nails. I had to wait 20 mins after my appointment time before they had space to begin my nails. There was lots of choice for colours which was good. Unfortunately the nails didn’t last more than 1 week. 3 of the nails started lifting and one had chipped. I emailed them and they told me to come back in and they will fix the nails for me. When I got there, they told me they would just redo the top coat. I explained that several of the nails were lifting, after which they redid the BIAB on 2 nails. They also drilled off the top coat layer on all my nails and redid that. Unfortunately in doing this, they drilled off some of the colour, leaving bare patches on several of my nails. I left the salon and a week later most of the nails have come off / lifted entirely. I won’t be returning and I wouldn’t recommend this salon for BIAB.
Pedicure was so thorough and relaxing!! Cherry was amazing! will definitely be coming back!
Amazing shellac pedicure with a proper foot massage and hot stones ! Highly recommend !!
Great service and lovely people, very happy with my nails!
I love this place. The services. The decor. Always efficient and thorough but never rushed.
very friendly and super good service would definitely recommend
Nice place lovely employees
Lovely place. Highly recommended!
Always love my nail days here! I’m a regular client and they never disappoint. Such amazing service and beautiful results every time. 💅
I went to get my nails done today and they gave me an appointment very quickly. Michael did such a beautiful and clean job on my nails. I really enjoyed the experience and love the result. 💅✨
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