Nails & Spa Muswell Hill
At 0.61 km
BritSalons — Directory of Beauty Salons & Nail Bars
BritSalons — Directory of Beauty Salons & Nail Bars
In the business directory of Muswell Hill, stands out Haven Nails, an establishment specializing in Nail salon. The location of Haven Nails at 144 Colney Hatch Ln makes it a strategic spot for the industry. Boasting a score of 4.5 based on 163 reviews, Haven Nails demonstrates customer satisfaction. Anyone in need of Nail salon can reach out to Haven Nails for availability.
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Very dissapointed…Will never visit them.
I went to Haven Nails today to get a simple refill, but it turned into a really frustrating experience.
Instead of just refilling my nails, they removed everything and did a completely new set without properly checking with me first. When I pointed it out, they realised the mistake and offered a discount, but honestly, I wasn’t happy at all by then.
It also took more than two hours, which felt way too long for what I originally asked for. What made it worse was that the same thing was happening to another lady next to me. she was also asking why her nails were redone instead of refilling every time she visited them.
My first visit here was actually good, so this was quite disappointing.
If you’re planning to go, I’d strongly suggest being very clear about what you want and confirming the price beforehand.
Personally, I wouldn’t recommend it after this experience, but that’s just my take.
Dear Customer
Thank you for your feedback, and we’re truly sorry that your recent visit did not meet your expectations.
We would like to clarify that, before starting the service, our technician did confirm with you regarding removing the existing set and doing a new full set, and we proceeded based on your confirmation at that time. However, we understand that there may have been a misunderstanding in how the service was communicated, and for that, we sincerely apologise.
At Haven Nails, we always aim to ensure clear consultation before starting any treatment, and your feedback highlights that we need to improve further in this area to avoid any confusion.
Regarding pricing, all of our services and prices are clearly displayed in the salon. When our team realised there may have been a misunderstanding due to the way the requested service was described, we offered a discount as a gesture of goodwill and to ensure you still received the best possible care.
We truly value your feedback, as it helps us improve both our communication and customer experience. We’re very glad to hear your first visit was a positive one, and we hope to have the opportunity to welcome you back and provide you with a better experience.
Kind regards,
Haven Nails
Very happy with my nails and pedicure, very clean and good customer service
Heaven Nails is hands down the best nail shop I’ve ever been to. I had acrylics done and the quality, care, and attention to detail were amazing. You honestly will not find another nail salon this good for this price, and the standard of service is unbelievable. What really makes them stand out is how well they look after you. They always make me feel welcome, comfortable, and valued every time I go in. They even play with my 4-year-old while I get my nails done, which means so much and makes the whole experience so much easier and more relaxing for me. Lisa and Tina always look after me so well, and I genuinely wouldn’t go anywhere else now. I highly recommend Heaven Nails to anyone looking for beautiful nails, great prices, and truly lovely people.
I have been going to Haven Nails for the past year religiously - they are the best! I get BIAB and it lasts for ages and never chips. The ladies are all really lovely and always fit me in. Highly recommend! ❤️
If you like beautiful Quality nails, this is the right place, Tina looks after my nails and she's very professional in what she's doing. Thank you
I always leave the nail shop feeling happy and confident. The staff are always so friendly and amazing. They pay attention to every detail and make sure my toes and nails look perfect every time. Always feel relaxed, and welcome. Highly recommend 💅🏾 ☺️
the best nail shop ever, the people inside are amazing and the nails always turn out 11/10 COME HERE FOR YOUR NAILS
Thank you love
I had a pedicure at this salon and was very pleased with the service. The staff were very friendly and I will definitely return🫶🏻
Looked nice initially but within days the enamel chipped and now a week later my gel nails have three cracks and major chips. Disappointing.
Just moved to area and this the best salon! thank you ! very good service. love my nails
If I could give this place -1, I would, first time a young guy took hours just to give me different lengths of nails, all of them asymmetrical, they overcharged me until I started asking why more, the owner is the rudest person ever and tried charging me an extra £15 for a simple design!!! WORST NAIL BAR EVER!! AVOID!!!
amazing customer service and its always a pleasure to come get my nails done here
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