The Nail Station
At 0.08 km
BritSalons — Directory of Beauty Salons & Nail Bars
BritSalons — Directory of Beauty Salons & Nail Bars
L’amour of London Nails and Beauty is a company recognized in Collier Row, dedicated to meeting the demand for Nail salon and related services. Its premises are situated at 2 Collier Row Rd, serving the area. With a rating of 4.6 based on 107 reviews, L’amour of London Nails and Beauty reflects customer satisfaction. For more information, we suggest you visit L’amour of London Nails and Beauty.
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I felt uncomfortable with the hygiene standards during my visit. Gloves did not appear to be changed between clients before my pedicure, which raised concerns about cleanliness and cross-contamination. I would strongly recommend changing gloves in front of each client to help customers feel safer and more reassured about hygiene practices.
All round great experience. Great care was taken with the design and nothing was rushed despite it being busy. Staff were lovely and atmosphere is very relaxed.
Tracy was very attentive, patient and took her time to make my nails look really nice.
Amazing friendly staff quality service really happy with my finger nails and toes.Fresh and clean really beautiful salon home feeling.Comfortable lovely experience looking forward to come back for more treatments.
Fantastic wouldn’t go anywhere else so professional and well worth the money they are so good at the design always friendly thank you so much
Really happy with the service, definitely coming back!
Would highly recommend ! Workers are really nice and l love how they did my nails and not to expensive Definitely going to go there again xx
Thank you Alex for the amazing nails !!
I have been coming to this nail salon monthly since August 2024 for both manicure and pedicure, and until now I have been a regular client. One of the reasons I initially chose this place was the walk-in system, which was very convenient because I could come without booking in advance.
After a few negative experiences in the beginning (gel lifting after 2–4 days, uneven application, poorly removed cuticles), I finally found one nail technician who consistently did my nails exactly how I like them — good shape, clean cuticles, even application, and long-lasting results. I work full-time as a barista and constantly use my hands, so durability and quality are extremely important for me. Since then, I started booking in advance only with her. I also appreciated that she works quietly and professionally, which matters to me because, coming from a service job myself, I value peaceful time during my appointment.
Today, however, another technician did my manicure. I was repeatedly asked every 7–10 minutes if I liked the result. When I mentioned small concerns, I was told they would be corrected later. I’m quite shy and didn’t feel comfortable saying I preferred not to talk, but after being asked 10–15 times, I politely requested not to be asked anymore and that I would give feedback at the end. Even after that, I was still asked a few more times.
Because I work daily with coffee, staining under the nails happens easily. I asked for the underside to be properly cleaned with the drill, but it wasn’t fully removed — something my usual technician always does perfectly. I’m satisfied with the color choice, but the drill was used very aggressively on my natural nails, along with powder gel and heavy filing. Now I’m experiencing significant pain across the nail surface under the product.
Additionally, some material got under my left ring fingernail. When it was removed, it was pulled out quickly and caused a wound under the nail that bled and is now very painful.
This is my experience. I will try to tolerate the pain for a few days and hope it improves, but unfortunately I will not be returning for manicure services. I have no complaints regarding the pedicure.
Very happy with my nails thank you highly recommend
I had a really disappointing experience at this salon. I was seen by a trainee nail technician, which I wasn’t informed about in advance, and the service was far below an acceptable standard. My nails were cut much shorter than I asked for, and during the process my cuticles were handled so roughly that they actually started bleeding. To make matters worse, my nails have been completely ruined—I can’t even look at them. When I raised my concerns, instead of addressing the issue professionally, the staff were dismissive and even tried to place the blame on me. I understand that trainees need to learn, but there should always be proper supervision and care taken to ensure clients are not left in pain or dissatisfied. I left feeling upset, uncomfortable, and extremely disappointed, and I wouldn’t recommend this salon based on my experience. I wouldn’t even rate this salon 1 star
Dear [Client’s Name],
Thank you for your response.
We would like to clarify that when your concerns were raised, you were invited to return to the salon immediately so we could assess and resolve the matter promptly. This offer was declined as you advised that you were busy at the time.
As the manager of the business, I personally made further efforts to understand the situation and offered to arrange an appointment directly with me so that I could properly review and address your concerns. This offer was also declined. During our communication, it was additionally stated that “we all looked the same,” and I was referred to as dishonest, which was upsetting to hear, as my intention was genuinely to assist and find a fair resolution.
Throughout this process, our goal has always been to investigate your concerns professionally and provide an appropriate solution in line with our salon policies and standards of service.
Should you wish to resolve this matter constructively, our offer remains open for you to return so we can reassess the service and assist you further.
Kind regards,
Tracy ( Manager of Lamour)
Really friendly staff and great service. They listened to exactly what I wanted and made sure everything was done perfectly. Super happy with the results—definitely recommend!
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