The Beauty Box Chingford

Sharon

2026-01-01

Google

On 21 May 2025, we booked nail treatments at The Beauty Box (CAMS NAILDIT London). We arrived over an hour late, and were told that only one of us could be seen, not our choice but the nail technician’s decision to prioritise her schedule. I paid the requested 50% cancellation fee (£41.50) for my cancelled service.

My daughter's completed treatments had multiple quality issues: uneven polish application, flooding near cuticles, incomplete coverage, improper edge sealing, and rainbow chrome instead of the requested milky (white) glazed chrome despite repeated clarification. The top coat began peeling within 48 hours. Due to the poor quality and my daughter's upcoming birthday deadline, we obtained urgent remedial treatments elsewhere costing £129.

When we raised the issue with photographic evidence, the nail technician's response was deeply unprofessional. She repeatedly deflected by referencing my unrelated cancellation fee, rather than addressing the service quality issues. Initially, she agreed to do a redo (under conditions), but when my daughter specified what she wanted for the redo, the nail technician stated, “As you’re very specific on your needs, I believe it’s best that you maybe try somebody else,” then offered only £40 as a so-called “goodwill gesture.” The technician then engaged in inappropriate behaviour including random phone calls and deleting messages. Most concerning was her complete refusal to acknowledge her obligations under the Consumer Rights Act 2015 (S.49, S.50, S.55, and S.56).

There was no apology or appropriate redress. This was handled with deflection, dismissiveness, and no accountability. This was the worst beauty service we have ever experienced.

We cannot recommend The Beauty Box (CAMS NAILDIT London).

Response to the owner: I was present, paid part of the costs, and dealt directly with The Beauty Box (CAMS NAILDIT London) alongside my daughter. The lateness was already addressed and compensated on the day.

This review concerns the completed treatments, which had over two hours allocated but were performed without reasonable care or skill; evidenced by uneven application, flooding, incomplete coverage, wrong colour application despite clarification, and peeling within 48 hours.

“Anyone can send a photo,” implies that photographic evidence is unreliable. Photographic evidence is valid under consumer law and by Trading Standards; refusing to acknowledge it suggests a lack of understanding or unwillingness to meet your legal obligations. You rely on photos for five-star reviews, yet dismiss them when a customer provides evidence of substandard work.

Under the Consumer Rights Act 2015, returning for a redo is standard practice where services fall below reasonable care and skill; this was the sole reason she wished to come back. Both the opportunity for a redo and a fair refund were refused, while unrelated issues were repeatedly raised to deflect from resolving the breach of contract.

"As you can see I have amazing reviews." Other publicly available reviews for CAMS NAILDIT London (Treatwell, Birdeye) show multiple one-star reviews describing poor service, rushed treatments, unclean tools, lumpy, sloppy, or uneven jobs, and nails that did not last two weeks. Your claim is therefore contradictory and not representative of your overall service when trading under The Beauty Box and CAMS NAILDIT London.

Your response reinforces my one-star review: dismissal of legitimate complaints, no accountability or apology, and poor customer service. You stated, verbatim, "Either you accept the £40 refund or do what you said that you wanna do." This matter is currently proceeding through the Small Claims process.

1 January 2026: Additional photos added showing the substandard services.

Raquel Sydney

2025-12-01

Google

Cam is an absolute professional and highly skilled in her trade, her salon is so lovely and every time I have visited, she has made my experience perfectly memorable, that’s why I keep coming back, the ambiance is perfect and she always makes me feel at ease. I always say it’s not the salon but more the experience felt by the person and their customer service, it speaks volumes. I have been coming to Cam for the last 2.5 years and still happy with her services .

Michelle Chapman

2025-11-13

Google

I go to Cam on a regular basis for waxing. She is really, thorough, quick & you feel very comfortable with her straight away. I would never go anywhere else now!

Charlotte Watson

2025-09-21

Google

Amazing Chrome Gel Nails and Spray Tan will definitely be back

Mellow ZV

2025-09-07

Google

Thanks to a recommendation a few years back, I’ve been seeing Cam regularly since and no longer go anywhere else. Her service is always professional, friendly and accommodating to my ideas and I always get comments and compliements after a visit to The Beauty Box.
Going to see Cam isn’t just getting a treatment or just having nails done, it’s getting a friend as well as she always takes the time to get to know her customers well, and it is so much nicer than going to a standard nail salon that just wants you out asap.

andrianna Mum

2025-09-07

Google

Highly recommend this young lady
Cam has washed my face so I no longer look like a werewolf and tinted my eyebrows so much better
And did my hands and feet 👣 thank you loads feel like a new woman 💜💜

Michelle Hart

2025-09-07

Google

Love going to cam
Friendly professional and does amazing spray tanning also eyebrows
Would not go anywhere else 😊

Helen Freer

2025-09-02

Google

I get my nails done with Cam every 3/4 weeks - she does an excellent job! There are loads of colours and options, the manicure lasts ages and it’s so lovely to have a nice chat. I have also had eyebrow waxing and pedicures which are great too. Can’t recommend her enough.

anna carpentieri

2025-08-27

Google

Best Salon in chingford. So cosy and professional. The girls are so lovely.

marianna carpentieri

2025-08-27

Google

I came in with my friends and we booked Nails and Spray Tan. Tan looked amazing and my nails lasted for over three weeks. Would highly recommend.

Dee

2025-08-27

Google

I’ve been coming to this salon for years, and I can’t say enough great things about it—especially about Cam! She’s the only one who consistently gets my nail shape exactly how I like it, and her attention to detail is unmatched. What really sets Cam apart is her creativity. Even when I bring in a photo for inspiration, she puts her own unique spin on it and somehow makes it even better. I always leave feeling like my nails are one-of-a-kind. If you’re looking for someone who truly understands nails and has an artistic touch, Cam is the one to see! I have recommend you to all my family and friends who live in the area. Xx

M

2025-08-27

Google

Fantastic service, Cham is the best for my waxing.
Made to feel comfortable during the process and unable to go elsewhere from now on