Heswall Hair & Beauty
At 0.43 km
BritSalons — Directory of Beauty Salons & Nail Bars
BritSalons — Directory of Beauty Salons & Nail Bars
In the business directory of Heswall, features Hollywood Nails, a business specializing in Nail salon. Based at 206 Telegraph Rd, Hollywood Nails is accessible for anyone looking for related services. If you seek quality, Hollywood Nails maintains a clear commitment to excellence in Nail salon. To learn more, it is recommended to contact Hollywood Nails.
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Went the other day , just walked in no appointment needed fast and great quality, my new go to place and great nails with so much choice of colour and styles 💪🏾🙌🏽
I dropped in on the off chance and a young man with glasses and dyed hair did my nails. It took sometime. I was asked to pay before the nails were fully dried to save time as I was running late because things had taken quite a long time. I paid by bank transfer as I wasn’t aware that they usually want cash payments as a first time customer. I was happy to do so to facilitate.
When it was finished, however, I wasn’t able to stay for it to be repaired because it had taken so long. Within a couple of hours this is the state they were in. I’ve now removed all the varnish because it’s cracked, chipped, uneven and looks aweful. I’m more unhappy about it he damaged skin and small cuts around some of the nail beds where he cut too deep or pulled skin when doing the manicure. Several fingers really ragged and are sore around the nail beds. Staff were pleasant but I’m very disappointed with the result. I won’t be going back.
I have been here multiple times, normally okay but the most recent time I went I had a different worker who didn’t do a great job, I was getting acrylic French tips, he used the tiniest bit of glue and they didn’t stick to my nail right. I could feel they were really loose as he moved on to the other hand so I asked for him to re glue them and he was positive they were fine. In the end one popped off as he was shaping so i told him they should be re glued. He made them awfully thick by the amount of product and got a lot of access product on my fingers and underneath the nail. The thumbs were noticeably longer than the others and I asked for him to shorten them which he didn’t. Also, when applying the acrylic he put it so far up my natural nail that it was hanging on for dear life which is making them really loose. I’m only putting a bad review so maybe he could learn from his mistakes, also felt I was being mocked in there first language as I had to keep asking for him to sort them out. The rest of the workers are great tho.
I have been here quite a few times and it is really hit and miss. Sometimes you get the girl or one of the guys that are amazing (I think the amazing guy is the owner?), but on two occasions I have got a guy who has done an absolutely terrible job. He made them massively thick and the thumbs misshapen. It has put me off coming here again in case I end up with him again. I think he is wearing glasses but I can't remember. Not one of the younger slimmer guys. Sorry that's the best I can do to explain. I thought about whether I should leave a review but if I don't highlight it then perhaps he won't improve. I had to go to another salon to get them fixed and they were shocked at the state of the shape and thickness, and commented that it spilled over the edge of my nails. I think perhaps more training on how to make the builder gel thinner and the appropriate shape would really benefit this technician and ensure repeat customers.
Hi Rachel,
We’re truly sorry to hear about your recent experience and that we didn’t meet your expectations. Your feedback is very important to us, and we sincerely apologize for any disappointment you felt.
We’d love the opportunity to make things right. If you decide to give us another chance, please feel free to request the staff that you would like to have. We’ll do everything we can to ensure your next visit is a much better experience.
Thank you for bringing this to our attention, and we hope to welcome you back soon.
Hollywood Nail owner
Never a bad set of nails! They’ve done nails for all occasions for me and I’ve never had any break, blemish or loose their shine! I’m always looking forward to the next design- wouldn’t dare go anywhere else
Really disappointed. I asked, I thought clearly, for BIAB but instead got acrylic. When I realised, It was too late. Now feeling gutted as I have to start my nail health all over again.
Hi, so sorry for your unpleasant experience.
For most cases that customers asking for BIAB but we have to do acrylic on couple fingers or for whole hand is when the state of the nails is unsuitable for BIAB ( uneven shapes, large splits, looking for extra long nails etc. ).
We always suggest our customers what is better for their current state of their nails.
When the nails are too damaged, we would normally suggest them to have acrylic to help them grow and prevent snapping , after couple infills they will get to ideal length so then the acrylic can be removed properly and they can have anything that they originally planned .
Acrylic or BIAB or anything people put on the nails does damage the natural nails , you can only minimise the damage by getting it done and removing correctly .
We always ask before we proceed. Hope you understand .
Owner.
MADE ME WAIT 2 hours!!! Didn’t say a word to me about how long the other nail technicians would be. Didn’t offer me a drink of water. I got there for 5pm. Purposely taken ages on their current client. Appauling customer service. Dirty nail salon, with a damp toilet. After 2 hours of waiting, I had to walk out, without getting my nails done. Very frustrating experience to say the least. Would never recommend anyone to waste their time or money here.
Hi Elle,
As you know we do walk-ins only service so waiting is expected, when you are in hurry or have appointment somewhere and you see there are many people in the queue you can always ask roughly how long would it take until your turn so we can give you an estimate.
Summer is our very busy time with a lot of young customers which they don’t normally have theirs done at other times in a year. So the wait is a bit longer than usual.
We do try to keep our toilet as clean as possible but when it’s too busy we will have to leave it until end of the day to clean it so people will not have to wait longer with shorter staff. Unfortunately it happens very often that someone young children can make a mess in there.
We know a lot of nail places are fully booked and people may have no where else to go so we would help if they don’t mind to wait. The wait can be very long but we try our best to make sure your waiting time is worth it.
We didn’t not turn you down even it is after our closing hours because we knew you already waited long time, my colleague is ready for you in just 5 minutes but you just left and slammed our door that made everyone in the shop jump.
We do have sweets and biscuits ready on the table and we always prove drinks when people asked or when anyone has a slight cough.
We are apologies again and hope you can find a shop that can always keep you happy.
Owner.
First time visit. Salon was bright and welcoming. I only had to wait fifteen minutes to be seen. I had shellac toes and they only took about twenty five minutes.I was impressed with the result , nice sparkly toenails and friendly service. It didn’t bother me they spoke in their own language between themselves , why would it. I felt very relaxed throughout and will return
The best in Heswall/Wirral. Professional. Good timing. Owners and team are lovely. Service is quality. They will provide whatever you ask for. Nails never chip, last 2-3 weeks easily. Clean. Thank you.
After a short wait I had a pedicure. It was lovely my feet, gentle and very much needed. The massage chair is so relaxing. Definitely will return thank you
The women was very rude, Won't be returning
Hi Amanda,
So sorry to hear about that, could you please give us more details about what happened to make you feel like that?
Thank you.
My Nails are beautiful thank you so much. Worth the wait👍🏻😬🤗
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