Boots

Fiona Bradley

2026-06-13

Google

I avoid this branch of Boots if at all possible. Service is frustratingly slow, stock is minimal and there is no clear queueing system. My worst experience recently was trying to take empty tablet blister packs for recycling. The staff treated me like I was crazy ‘But they’re empty!’ Was their response. Even if they don’t recycle them at the branch SURELY they should be aware that it’s something some branches are able to do.

Nick C

2025-12-01

Google

Made a flu appointment weeks ago at the Tenterden Boots, only to get an email cancelling the appointment with no reason. I went to the store to be told they don't expect any flu jabs in stock until Jan. How on earth is this even possible for a high street pharmacy. Shocking service and the attitude of 'go find another place'.

David Hammond

2025-08-14

Google

I cannot express my gratitude enough for the pharmacist at Boots Tenterden enough. I didn't know where to turn when our daughter woke up with an ear infection and was due to fly the same day. I called and asked for advice and the lovely pharmacist simply said "come in and I will take a look". We went in, the issue was diagnosed, drops prescribed and off we wen all within 30 mins or so. What more could we ask for? Incredible service. We are so grateful and I am just so sorry that I did not ask the name of the lady who took the time to see us who was so kind, caring and understanding. I hope that she is able to read this and recognise who she is!! Thankyou again so much.

Samantha Taylor

2025-07-30

Google

Needed some help today in boots as I was unsure of what I needed as there was so many different products, a shop assistant called Laura went out of her way to help me as I was getting very confused and made sure I had what I needed and that I was OK. She was very helpful and made my trip to boots a nice experience.

Stuart Watt

2024-10-28

Google

I try to avoid this shop as much as possible, The service in this shop is sooooo slow, normally only 1 person serving at the checkout. You can be guaranteed there will always be a long queue.

They urgently need 1 or 2 self service tills to enable people to get in and out quickly.

Ella

2024-09-28

Google

Rude and unhelpful staff with poor presentation, extremely unprofessional

J U

2024-01-23

Google

Staff are rude

gillian knight

2024-01-02

Google

Very friendly helpful staff.

BarrySRobbins

2023-12-13

Google

Update 13/12/2023 - Had a call back from Boots Customer Service to apologise for my experience. Good that they take the trouble to follow up. They have advised that they will speak with the pharmacist involved. Hopefully some lessons learned going forward.

Oroginal Review: Very poor experience with Boots Tenterden pharmacy. I'm on holiday with my extended family staying locally. On arrival yesterday I realised I had left my prescription migraine medication (sumatriptan) at home. This morning I woke with the telltale signs of a migraine. I went to Boots. Most chemists insist that you have a consultation with the pharmacist to verify that the medication is appropriate. At Boots you're required to fill in a form which covers 2 sides of A4 paper. The form is clearly designed to trip you up and has to be answered carefully. Once completed the form was taken to the pharmacist. I stood there for 5 minutes waiting. Eventually the pharmacist returned and refused to dispense the over-the-counter medication because I had answered a question in such a way that it "didn't comply with their licence". I challenged this politely and said that the answer was incorrect and that I should change it (related to the time your migraine lasts - which is ridiculous as taking the medication promptly can reduce the incident to a matter of a few hours). I had only had the symptoms for a matter of a few hours But I had incorrectly answered the question as 48 hours. Despite trying to explain myself the pharmacist refused to listen. I offered to show her my actual active repeat prescription on the NHS app and she simply wasn't interested. I'd filled in the form and she wasn't going to listen to supporting facts or consider any evidence - her mind was made up and she was not going to dispense the medication.
The perfect example of a jobsworth without humanity who served only to make my migraine worse.
Complete contrast with the other independent chemist in Tenterden, Paydens, where the pharmacist consulted with me asking all relevant questions ("are you pregnant" wasn't one of them, unlike Boots who asked me it) and treating me like an adult. Civil and efficient. It's clear why Boots has quite so many 1 star ratings and so many people state that Paydens is the better pharmacy to use.

Amanda Cavendish

2023-11-08

Google

Rude pharmacists.. 3.6..no wonder absolutely shocking!! No customer service etiquette at all...

Ann Mcdermott

2023-09-13

Google

I've just visited boots for my Flu Jab very polite @ helpful will certainly recommend

DAVE SPICER

2023-07-16

Google

It's boots! Sells everything you imagine boots to sell. Helps to have the boots advantage card to collect points. No parking really close unless you get lucky. Has a wheelchair friendly entrance.